Since Covid we have been able to simply rollout out the desk booking to new sites, and it was so easy. A great product that allows us to set up groups for whatever we need, and set access levels to meet the demand.

For me the ability to easily move meetings around, we call it room Tetris, to make the most use of our meeting rooms. Condeco is certainly the easiest that we have seen. The support team are also great at helping, if stuck with something not working, or suggestions on how we can do something better.

Nothing that we can think of, and with regular reviews with account team they tell us what is coming up, and we also have the ability to log ideas as well.

Overall experience has been good and support has been very responsive when needed.

Compared with other solutions we reviewed, Condeco proved the most intuitive by our end-user testers. It also addressed the requirements we were seeking in a resource management solution.

I feel like the administrative side of the portal could be a bit more initiative or laid out a bit more efficiently. It seems you have to jump between multiple menu sections to accomplish tasks that should be handled within a single menu and process flow. I'd also like to see all th eCondeco portals contained within one Portal so it is not necessary to jump between them to accomplish admin tasks. (Eg. Condeco Portal, Vendor Portal, Support Portals)

Easy to setup and to use - end user tool for dummies

not that stable when issues are solved - come up again

I like that as an admin, I don't have to operate from two different portals. Also, the ability to make so much customization and allowing us to build/control/troubleshoot on our own first before involving Eptura engineering.

Reliant on the users to push through innovation or innovating as a reaction, versus trying to forecast and keep up with the market. There is no tracking and admin access cannot be further limited within the categories. No cancellation reporting. All new advancements require further monetary investment and everything is an add on.

Multiple platforms to parking, desks, meeting spaces. Helpful booking grid gives you view of bookings for weeks ahead. Love floorplan. Updated mobile app is modern and userfriendly can book and manage any time v convenient. integrated with m365 and out look add-in is no brainer. Syncs with ldap and sso for smooth user experience and means we can leverage existing authentication infrastructure. Customer support = great.

One drawback was outlook addin lacked ability to book multiple meeting space But this has been developed and we’re looking forward for the release

Concerning the app, we experienced several bugs, each one with different gravity level (from the orthographic correction to an incapacity to use the tool). The time response and correction are hardly respecting the SLA.Very often, we have to explain to the support team how to diagnos the bugs.Fortunatly, we have the web version...

A great tool with Microsoft Multi-Tenant support.We have quality exchanges with the team, nevertheless we face technical issues (see cons)

Mandatory configuration we should pay to use their last plugin.The support team which doesn't know what is a bug and tells us to ask for an evolution.Infra team which takes too much time to answer us.Unnecessary system with votes for evolutions.More than 3 weeks to correct a misspelling.

Having both browser and mobile app is great so easy to book a desk or space I need when I go to office. Can see what days the office is going to be busy and when to go in The team day feature is really good, love being able to organise getting my team in for our weekly inoffice day and book one of our ‘areas’. Seeing the spaces visually on the floor plan is great also. We use it to book our parking spaces. Nice having all your bookings (desks rooms parking) in one place on portal. Condeco has become engrained into our work lives and its become a fun tool that you want to use!

We are excited for more work to be done on mobile app and team day feature. Be good to be able to click on floor plan and see who has booked what spot

It’s been great. Was easy + quick to get set up and the customer service has been v good.

It makes collaborating with my team when we’re in the office very easy. If we have a hectic week packed with lots of meetings we can schedule and book the meeting rooms we need. I like how we can see what meeting rooms are available through the booking grid or the option of booking directly in outlook. We have the touch screens outside each room as well which look really sleek/modern

At the moment we haven’t really found anything that we don’t like about it. It does exactly what we need it to do and in my opinion is a must have for a modern office..

We have been using Condeco for 4 years and overall the product has been very helpful in managing room resource especially when people leave and you need to remove recurring appointments. When returning from Covid the adaptability of the system for us to manage the office and peoples expectations was successful. Ensuring cleaning time, space and accessibility was available for all users.

I like the ease of use when booking resources all in one place.

The Admin Features are not the most straight forward as the wording used is to describe some parts of the system can be confusing. Not always easy to find what you want quickly and sometimes end up going through most Screens in the Admin area as we don't do many changes.

Reserving personal space works very well.New user experience reserving rooms and using the Polycon is still in the learning phase.

1. Search function to find team members.2. Booking personal spaces is easy to do.3. Booking meeting room spaces using Microsoft via the Condeco add-in is very helpful.4. Booking grid allows us to see what resources are available all at once.

Installation was not easy. Especially getting the room's note pads to connect properly.We would like to link meeting rooms into existing meetings.

It's a basic tool for desk booking. Would like to have more flexibility with reports, floor plan viewing.

Provides basic functions for the end user

Several factors but one that stands out is the floor plan. It's not intuitive enough.

Generally been positive. Product support & service desk are very good with prompt resonse times.

The product is stable & easy to use. The web app does almost everything, Vendor & Visitor sections are useful and Outlook smart calandar is handy

If you haven't used a desk/room booking product before, careful advanced usage planning is recommended prior to submitting the setup spread sheet - and decide early on if you plan to use SSOIt was difficult to get the Outlook add in to work proprely at the beginning and needed quite a lot of project meetings to get it up & running, but this may have been because the office 365 version had just been released.The Outlook add in needs much more develpment to make it the complete product unfortunately and the promised additions must have a much higher priority on the product road map -

We have this software working in many clients without any issues and finding a bug is very rare

Security, Stability, Features, Integration with o365

Pricing makes it harder to sell for medium-sized companies

We got really good help from [sensitive content hidden] how to use easily.

Easy to use, working on global and world wide.

Not easy to implement, and learn all the features, it would have been better if we had training material, but [sensitive content hidden] was really helpful and patient with us.

mostly great.

Ease of use, can book a desk and meting space within seconds

Mobile application lacking functionality.

Not good since we installed Teams Room, because of the lack of Teams intergration with the Condeco Web portal.

The ability to book rooms and desks, catering booking, Wayfinder board and reports . Users can book desks with ease and search on staff.

We recently introduced Teams Rooms. Condeco web portal does not integrate with M365 Teams Rooms. The Outlook add-in lacks the ability to book multiple room bookings , Eptura are working on this. Also Admins can't book catering requirements via the Outlook add-in. - need to use the web portal. The Facilities Management team's preference is to use the web portal and this does not integrate with Teams Rooms

Effective and serves it purpose to assist managing desks and meeting rooms

Ease of use and when issues arise and an incident is raised communication from the support desk it clear and understandable

Nothing springs to mind at the moment, however there is the option to raise suggestions on the portal

Generally it's become gradually popular in the company, the problem cases number is not so high. The Support reply swift and are competent.

Seamless access acfross devices, ease of deployment, support channel is also very good.

Sometimes it's not stable on mobile App where users get logged out frequently. Instructions and the knowhow is bespoke and sometimes not so straight forward.The switch from Exchange Sync to Smart Calendar turned out not to be so easy, it needs a second test tenant in Azure.

buona anche perchè le postazioni flex sono limitate.

Utile per la praticità di fare il check-in direttamente dalla postazione con il "desk".L' utilizzo del software è abbastanza facile e intuitivo, utile anche l' app Android nel caso si debba fare una prenotazione lastminute.

la app è meno intuitiva rispetto la versione web.Il periodo per prenotare è limitato a 2 settimane , se si è assenti per un lungo periodo è praticamente obbligatorio utilizzare l' app , oppure farsi prenotare la postazione da un collega.

easy to use, easy to deploy and very user friendly

No entity in Saudi ArabiaVery bad supportWrong updates pushed on devices caused damage to them.currently we have 11 non working devices and we are struggling to get them fixed snice [sensitive content hidden] till now with no resolution !!

Good, with many areas to improve

Simple to use, support are quick to respond,

Can be slow at times, doesn't allow you to close desks on a specific day consistently, constant sync issue with Exchange rooms, doesn't allow you to select all desks and move them to a different location, floor or group

Once you understand the system, it's easy to use

Being automated, meeting spaces can be booked & managed with little to no human intervention

nothing that I can think of right now . We only switched back to Condeco since 2021 and only using the meeting space functionality as a start

I am happy to tell about Condeco application. I can say simply which is user friendly to book Meeting spaces and Conference rooms. There authentication process is excellent as per the Industry requirement. In future I am expecting more functionality like Condeco analytics avoid OOS (Out of Sync) Issues between Condeco and ORF(Outlook Room Finder).

Condeco Analytics recently introduced and Reporting section. Apart from Conference room and Car booking.

Exchange synch between ORF and Condeco. We are facing OOS (Out of Synch) issue for several times from the user.

the service provided is great, the advisors have plenty knowledge are friendly and helpful the system I just like it and is useful

Some times it can be very slow but it could be due to the internet connection or cloud service

The floor plan is great so one can see who is sat where and 'teams' can book together if they wish.

As an administrator, I find not able to see at a glance who booked in the past an inconvenience - pulling reports is not intuitive and is time consuming.It would be good to see past bookings in the Grid Veiw.