We went with Deel, even though they were slightly more expensive than comparable products, solely for their customer engagement and service factors. They have been a boon to our studio's ability to hire internationally and compliantly, and we could not have done this without them. We consider the Deel teammates assigned to our studio as a part of our overall payroll and HR team and chat with them constantly to better serve our teammates, but also to help improve the overall Deel experience for small businesses like us, who are looking to go global and tap into the talent around the world but lack the means to do it themselves.

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

It's been easy to use and a life saver for remote work.

Deel makes compliance easy worldwide for both employees and contractors.

It is a bit pricey for having international employees.

Nothing short of bad, a road full of hiccups and disaster. it was so bad that <2 months in we started looking at switching to another provider.

1. it allows you to hire and pay remote employees in a long list of countries and comply with the local laws 2. the onboarding uploading screen of the documents needed is fairly straightforward

1. the admin has no clue where each one of his onboarding employees is at in that stage (if they have finished it , if there are bottlenecks 2. the UI is nothing short of a disaster - in order for you to try and find things like trying to resubmit expenses you need to click on your contract instead of actually have a dedicated expenses section. it feels that it was built as an after-thought 3. we've switched from another similar tool where we thought wasn't great but Deel is a freefall (it took me to get the actual counter contract once I've signed mine digitally a week, they aren't really aware of the local legal or much of the regulations so their support isn't really helpful and disconnected form your customer success. 4. we've been on the phone with them daily for over 6 weeks now past the onboarding to try and solve so many hiccups including miscalculations from their end of payments, lack of benefit enrollment

I like the employees engagement features It handles business workforce management easily It is very helpful when it comes to on-boarding and benefits administrations

With, it has been smooth. However, it is not the cheapest option available

I've had a great experience with Deel, from implementation and ongoing support.

Deel is user friendly and easy to use, and it has global coverage to streamline the process of managing contractors or employees globally.

I wish Deel could provide the local compensation data.

Being able to pay worldwide in the same platform without having to hire an agency to do so.

It's very user friendly. Edit monthly payments by adding expenses or bonuses.

Have to enter to each profile to edit a payment to be due.

It has been superb, I really like to use it

Its really easy to use, it has great security and offers great advantages

Better costumer service, chat support takes too long to reply

I have not only been extremely happy with the platform but my rep has been the biggest help! I work with [sensitive content hidden] and she is ALWAYS there to help me through roadblocks or to answer any questions. It's truly been a pleasure to have her on my side.

Deel is crucial to the management of our offshore team. It's refreshing to know that we have compliance documents auto-populated for each country and that takes the worry off our plate. It's easy to pay our team, record time off, adjust contracts, add additional contractors, etc. Overall very happy with this platform and highly recommend!

When updating a contractors pay you have to terminate the contract and start a new one - I would love to see improvement here. It would be extremely beneficial to update a contract without the hassle of ending the contract, paying the contractor off cycle then starting a new one.

9/10 Chat support is very helpful. The software itself is very useful.

The Perks, Deel Advance, Easy to use, Customer/Chat support is great, and overall it's a nice software.

The fees esp. that we're overseas workers and the dollar amount being deducted is big plus the exchange rate is crazy. I don't like that we cannot cash-in to Deel account with other financial platforms.

Great payroll service for remote workers. Conversions are fair to generous with currency exchanged and direct deposits are lightning speed quick! 10/10 would recommend if you want your money quick into your bank

I get paid from abroad and the process of getting my money into deel and subsequently into my bank is lightning speed. Takes usually 1-8 hours for me and sometimes it’s instant! Fastest payroll online service out there.

I encountered issues when uploading receipts proof for reimbursement (under expenses) JPG files would not upload but then tried with PDF files and worked okay

I had a really great experience so far.

Ease of use, plus they have Deel Card + Deel salary advance, which is really great!

I don't have any cons, it's literally amazing.

Deel was a great EOR partner service platform that delivered quality, value for money service throughout its course. We were extremely satisfied with the customer support team which has been ever responsive and kept up with all our queries at all odd times. Definitely a partner worth working with for all our future international hiring that require contract and payroll support

Value for money Ease of use Simple, efficient dashboard systems Responsive Customer Support

Over-reliance on customer support for easy doubts or query resolutions

They start by getting your company solely on price comparison and once you sign, the honeymoon phase ends and they disappear which is not cool when dealing with global payrolls. After 3 months of no support or answers, I switched to a competitor and I'm not coming back with them.

Initially, they show you the software and possible perks and benefits you could get for a lower price point than other competitors (The Software is not that different from all of them), while stating we would have full support which was attractive vs their cost

Once you sign, they immediately leave you alone, with no real support whatsoever and difficulties setting everything up

All the different options you have to administrate your payroll are great and really easy to understand. The "Deel Card" and "Deel Advance" features are excellent.

It would be nice to have your contracts information in the same page where you see all your contracts listed (as an expandable module instead of move to another URL).

I'm a remote worker, and Deel is (almost) everything I could ask for. It's one of those tools that have a clear objective, and achieve it very effectively. My employer doesn't have to worry about how to pay me, and I can access and withdraw my money instantly and without hassle. I like the amount of options it gives me in one platform. I can access perks (which I'm currently using), I have a debit card that I can use without having to withdraw the money to my bank

I don't like the fact that we can't access physical cards. Some of us remote workers are digital nomads, or in my case for example, I travel a lot and work from neighbouring countries. It would be very helpful for me to have a physical card directly from Deel, because it's untenable to open a bank account for each country I visit. In my country of origin I'm experiencing very strong restrictions to banking, so it's difficult for me to even use my own banks in foreign countries.Another thing I don't like is the lack of options of crypto withdrawal. Coinbase is closing my account next month solely because of the fact that I'm from Argentina.

All in all, I am quite satisfied with the Deel as a product. It works very well and is easy to use.

Deel is simple to use. Its features are easily accesible, and they work flawlessly. The payment is always received on time and is the correct amount.

Most of the deel features are excellent; however, in my opinion, the only downside is the recently introduced authorization because it takes too much time and is a bit complicated.

Overall, with normal day to day payments of contractor and employees things go smoothly and work really well with Deel. When there is a hiccup in that, sometimes it can be difficult to resolve. Though at this point the efficiencies improved in day to day operations and payments still outweigh the issues I've run into.

Deel setup was done well with a dedicated support person that was incredibly responsive and helpful. To get up and running went pretty smoothly. Their customer service team is very responsive and does their best to solve issues swiftly.

There are still some bugs in the software that pop up from time to time.Often teams outside of their customer service team don't have as helpful a mindset.

Overall experience is pleasant

User friendly interface, good customer support, flexibility with pricing policy, a lot of information on how to use Deel is available

EOR with visa support is expensive (one-off 7k+ for visa application looks over expensive)

We hire contractors across multiple states and countries. Deel has made it easier to onboard and pay them, as well as manage their contracts. It's nice to have everyone in one place.

The user interface can be a bit clunky at some times. Deel is constantly making updates to their platform and revising their workflows. Every update has improved the user experience so far.

Easy to use and very user friendly. A breeze to use!

There's a ghost $5 fee charged to me every time I process my payment. This is separate from the $5 you charge. In total, I'm always paying $10 to tranfer my money out of the deel account.

Easy to use product that allows our company to hire internationally and compliantly. They are working on the transparency of EOR costs and I can really appreciate that. Customer service is also quick. I'd like to think that I was one of their early customers and I can definitely say they have come a good long way.

International hiring can be a headache but Deel tries their best to make it easy.

Very positive

Ease of useVery quick implementation Customer service (shout out to [sensitive content hidden]) Was very impressed with how quickly we got our china team onboard back in December when I was out. I felt supported by the Deel team.

Future dating of existing contracts. Can’t amend a salary change until day of change

My overall experience with Deel has been quite positive. It's been a game-changer for my contracting gigs, offering streamlined global expansion and handling compliance in different countries, which used to be a real headache. The automated invoicing and payment options have saved me time, although I haven't tried the Deel Card yet. The user-friendly interface keeps everything organized. In summary, Deel has definitely made my contractor life smoother and more efficient.

Deel has made my life as a contractor way less complicated. It's more than just a payment platform – it's like having a friend who takes care of the boring stuff so I can focus on what I do best.

I haven't given the Deel Card a shot myself, but just looking at those transaction fees, it seems like they could pile up before you know it. Another thing I would like to use is to be able to send a transfer to NUBANK in Mexico, seems that this is not an official bank on your platform.

It did exactly what we needed it to do initially, which is administer contracts and payroll for our overseas offices. Everything works like clockwork which makes it very black and white with deadlines and therefore very easy to know what's what. Very easy to change contract details. When I was put in touch with the account manager, she was very friendly and keen to help however she could with any queries I had.

There was no support, and the support I do get is actually factually incorrect every time I manage to get hold of someone. I found myself sending gov websites to the people answering my questions to show them their answers are incorrect. One time I had a whole conversation with support and then it turned out the entire time they were looking at the wrong thing and so giving me the wrong answer, which felt typical.