All Feedbear Reviews

1-23 of 23 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Mehmet Emre

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Simple Product Management Tool

I was looking for a way to collect customer feedback and share public roadmap for my product and I found Feedbear. This is a product feedback management system that combines all your customer feedback channels so you can easily collect and manage ideas. You can also use it to manage your public roadmap, communicate product updates, and receive customer support. And the best part is, it integrates with my product!

PROS

Easy to setup, It can be integrated with my product for collecting feedback without user login, Anonymus or user voting configuration, Custom domain feature, Feedback management with native feedback widget, voting, changelog and public roadmap, Customer support is good, they responded quickly to my tickets and feature requests,

CONS

Integrations can be increased and features about feedback widget such as custom fields can be added.

Reasons for switching to Feedbear

I have used limited features my former products and I was paying too much. Feedbear features are meeting my needs and pricing is fair.

User Profile

Ryan

Verified reviewer

E-Learning, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Simple yet beautiful feedback platform

Overall, it's been a great experience so far. Its's been super easy to setup. And the support team / the founders have been flexible, so definitely a positive experience.

PROS

The beauty of Feedbear is it's simplicity. It took about 5 minutes or less to setup. However, if you want to customise it you can. So it has plenty of flexibility. I found the team flexible and willing to listen to suggestions and make changes when necessary.

CONS

I believe email notifications from custom domain is being added soon and it's on the roadmap. That's the one thing I want.

Reason for choosing Feedbear

It had a better design and it seemed easier to use.

User Profile

Martin

Verified reviewer

Computer Software, 11-50 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2021

A simple tool

I like the simplicity of the tool but it is missing some important features that prevent us from using it more.

PROS

I like the simplicity of the tool. The UI is also quite nice and pleasant to work with. It's clean and intuitive.

CONS

It's missing some key features that I wish it would have, such as anonymous voting or single sign on capabilities. We don't use the tool much because it is missing these, otherwise, we would keep using it.

User Profile

Philip

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Feedbear makes receiving ideas and customer feedback easy

It levels my business up. I tried to code a custom solution before.... It was in no way as smooth as Feedbear is. Great stuff. As well their customer support is very kind and helpful. Very satisfied and hope that this product will grow for much more time!! :)

PROS

Ultimately, businesses produce for their products and services for their customers. Feedbear helps me to understand what my customers need and wish. The barrier for customers is quite low - they don't even have to register to contribute (although there is an option to require a sign-up). The UX is very clear and easy for both, customers and admin. And they have a lot of nice stuff on their own Roadmap! Can't wait to see that all happen!

CONS

Other languages than English are missing. It's on their roadmap, and I am looking forward to it. However, most terms within the App can be easily customized - so, it's not possible to display several languages, however it should be possible to display everything in the desired language. A personal wish would be a KonnectzIT integration. Hope that this will come in the future!

Reasons for switching to Feedbear

I switched from my own custom solution (which was pretty basic and not so nicely designed). When I saw Feedbear and its features, I couldn't resist trying it out and liked it immediately

User Profile

Arun

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Simplest and fastest solution that any SaaS founders needs

I got another roadmap software information from fb group and i tried with many days. Finally with no luck, I had to drop it and was supposed to find an alternative. As I was launching my landing page urgently, I was looking for a quick solution and stable. There I found FeedBear. I've already known these guys from other indian startup landing pages, but I thought these guys must be expensive. But I was wrong. Their pricing should fit for any stages of Saas

PROS

1. Fast - Own domain configuration was never easy with other whitelabeling application. But with feedbear it just happened in minutes. 2. Easily understandable. I have tried other roadmap softwares and I had to contact for each every setups. But onboarding on feedbear is just easy. 3. UI/UX - Its stunning. Ease of use with the stunning ux. I found no lack in the UI. It loads smooth.

CONS

There is one thing, I found missing is, it majorly focuses on feedbacks from the customers and roadmap based on the same. There must be an option to enter our product plan also in the tool, so that we can avoid "Feature request" label in all the roadmap board items.

Reason for choosing Feedbear

I quickly test drive feedbear with an trial account and I am happy right away. More than that, I know some of others using feedbear already.

Reasons for switching to Feedbear

Slow No support New product Not stable

User Profile

Bahar

Verified reviewer

Consumer Electronics, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Feedback Management and Roadmap Software

It's a great way to collect reviews and feedback from your customers. It's simple and easy to use. The feedback from customers can help you make the right development decisions.

PROS

I am using Feedbear to collect customer feedback from different channels. It is easy to set up and has a friendly UI that doesn't distract from the process of gathering feedback. The best part of the product is that it has a built in notification system for the team so that any new feedback can be handled in a timely manner.

CONS

There is no hiding option of customer feedbacks. It also has no approve/decline workflow.

Mitch

Fine Art, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Easy to deploy and use

It does exactly what we wanted it to do - it gives us the insight to plan and move forward

PROS

We're using this to get closer to our students to understand what features are important to them, so we know what to spend time on that will give the biggest impact to the students.

CONS

I can't really think of anything - it is a very simple and straightforward tool, which is exactly what we were looking for. Many tools have too many extra features which make them difficult to use - this is not the case with Feedbear - it's quick and easy.

Daniele

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Great tool, very easy to use

The overall experience has been very positive. From the pre-sales questions with [SENSITIVE CONTENT], to the follow-up chat with [SENSITIVE CONTENT] from customer success, for us adopting FeedBear was a quick decision. The tool is simple to use and very intuitive, it probably took me ~15 minutes to have it ready to go.

PROS

FeedBear is a great tool, it does what it promises with no glitch and no issues. The interface is simple and very clear to use. Your customers will love it (and love you) :)

CONS

The interface is not yet available in my language.

Reason for choosing Feedbear

We didn't have strict requirements, and this tool provided the best price/quality ratio.

Moh'd

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

A very good product for road map and feedback

It is a very good product to setup and install a road map, feedback, ideas and bug reports page on your site. All the information is collected for you in one place. FeedBear works well on mobile and desktop browser, making it easy for everyone to participate. An awesome tool so customers can leave feedback and ideas about their experience with your website or business. Great UI and very user-friendly.

PROS

Easy to setup, Great UI and very user-friendly and all feedback related tools at one place.

CONS

Mobile experience for users can be improved.

Oleksii

Computer Software, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Simple and powerful feedback tool

PROS

Very clean, simple and has all required features for collecting user feedback, ideation and defining roadmap.

CONS

Nothing yet, I like everything and happy with the tool

Reasons for switching to Feedbear

Shipright decided to shutdown their service

User Profile

Kartik Ahuja

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

As fast as - get set go

PROS

#1 — Idea voting With this tool you can add all the new ideas, suggestions you have in your mind and users can vote for the specific ones that they like. #2 — Sharing detailed roadmaps with user It gives a platform for keeping your customers posted about the updates that are in progress. #3 — Intuitive and interactive UI FeedBear’s UI is one of the most important factors that makes it stand out — it’s super simple and easy-to-use.

CONS

Nothing as of now -- would be testing it more in detail. Their templates are nice!

Tito

Design, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

¡Feedbear es incredible!

Ha sido increíblemente, tuve mi roadmap listo en minutos y el soporte técnico ha sido rápido, certero y confiable.

PROS

Es fácil de utilizar, fácil de configurar y se puede tener un roadmap listo en minutos.

CONS

Me gustaría poder configurar la forma en la que se ve el contenido, poder cambiar el layout o definir cuantos bloques informativos quiero que aparezcan en mi roadmap.

Reason for choosing Feedbear

Por su plataforma estable, fácil de utilizar y simple de configurar.

Reasons for switching to Feedbear

Necesitaba algo mas intuitivo, accesible y rápido de utilizar, Feedbear fue mi mejor elección.

User Profile

Jason

Verified reviewer

Internet, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great startup company that is willing to listen

[SENSITIVE CONTENT HIDDEN] and his team works tirelessly to make the product better. He has implemented at least 3 things I requested which show he is willing to listen and improve. I haven't gotten people to use it after the issues but will try again with the new features.

PROS

Very simple to use and setup. Does what it is supposed to do. Works with intercom. Recently upgraded to better integrated.

CONS

They recently fixed my issue with how it worked within the intercom.io app. They are always improving and responding to issues. I previously didn't like the fact that it didn't work well with intercom - the main reason I picked that app.

Reason for choosing Feedbear

Price

Vendor Response

Thank you, Jason. I know the old Intercom integration wasn't up to standard. I hope the new one will serve you and your customers well.

Replied January 2020

PHANG

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Easy to use

PROS

Easy to use. I have a good experience using it to prioritize feedback. Feedbear will also notify all users once the feature is released. love it!

CONS

There is nothing in mind that i don't like about the sofware

Reason for choosing Feedbear

I got the lifetime deal!

Aleksandar

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Get your users ideas, feedback and reviews!

Getting feedback and idea from our users

PROS

Easy to use, communicate with your customers and indentify what to work on

CONS

The design could be better, and offering more previews

Vendor Response

Thanks for the review, Aleksandar. Ease of use is always our priority #1. We welcome all ideas on how to improve FeedBear on our feedback board. Or, as always, you can reach out to me personally on tomas@feedbear.com.

Replied January 2020

Himanshu

Computer Software, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Awesome product for perfect price

PROS

It helps me gather feedback from my users, without even thinking twice.

CONS

Nothing yet, seems like product is perfect for now.

Cesar

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Feedbear is Great!

The experience has been great with these guys! I definitely recommend having them

PROS

Feedbear is really simple to use, self explanatory. Their features are amazing! Custom branding, Unlimited boards, automatic follow up all for the price, you can not get much better!

CONS

There isn't any cons for our company, they have gone above and beyond since signing up!

Reason for choosing Feedbear

The featured that comes with for a great price

Reasons for switching to Feedbear

They have everything I need, including unlimited boards

User Profile

Nguyen Van

Verified reviewer

Hospital & Health Care, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The best and easy Roadmap tool

I have been using FeedBear for over a month now and my customers are very pleased to participate in product improvement comments. This increases customer satisfaction and helps me plan my product upgrades in the best way.

PROS

Simple, friendly interface, easy to customize. Helps to manage, organize and categorize product reviews into categories easily.

CONS

The interface is simply text, no pictures, icons, beautiful icons.

Brian

Non-Profit Organization Management, 1 employee

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Easy, affordable ranking & planning

PROS

We got Feedbear to allow our congregation to give input on the topics of weekly sermons. It was simple, relatively inexpensive, and easy to implement and integrate with our current web presence. Just what I was looking for.

CONS

Not the fanciest design, but that's okay; it allowed for our branding and simple gets the job done. Not really a complaint.

Ivica

Information Technology and Services, 1 employee

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Feedbear does what it is supposed to do, all of it

So far we are happy with it and looking forward using it much more in the future (I plan to put its widget on our WordPress website as well). We already received some feedbacks from users, for improvements, and process proved to be very simple, indeed.

PROS

FeedBear is really easy to use - you can communicate with the customers and see what you need to work on. It has some great features like custom branding, unlimited boards, automatic follow up, and we have already started to use and have some feedback from our clients. Deployment was really easy and fast.

CONS

Some admin features like adding new admin need to be easier found, but that's minor issue considering all other features.

Adrian

Professional Training & Coaching, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Very easy to use & effective

I purchased FeedBear and was up and running within minutes. It's very intuitive to use, and very easy to get started. I won't be using it for features on a software product, I'll be using it to get customers to suggest ideas for webinars/videos etc, so I was pleased to see that you can customise the text that appears (i.e. rather than 'submit your feature', I can change it to 'what topics are you interested in' etc). All works well, particularly now the need for users to have a feedbear account has been removed (i.e. people can submit feedback without having to login)

PROS

- Works out of the box - Focused on gaining feedback and prioritising - Great to be able to add branding

CONS

None yet, it has all worked well so far, for the reasons that I am using it

User Profile

Jordan

Verified reviewer

Computer Software, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

This is IT

With SSO, this is a PERFECT tool.

PROS

This is the feedback tool you've been looking for. Simple, without missing the key features. I LOVE it.

CONS

The only thing I'd LOVE to have is somehow integrate SSO so my users don't have to use too many logins. Other than that it's amazing

Brandon

Information Technology and Services, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Amazing platform!

PROS

The design and layout is perfect or Roadmaps!

CONS

The pricing was a bit high for signing up long-term.

Showing 1 - 23 of 23 Reviews