I have been able to organize my matters in a way that allows me to work efficiently. The task delegation function is incredible and easy to use. The built-in CRM allows me to track leads more effectively and gives me real-time insight into my firm and allows me to track my marketing efforts.

The organizational structure and ease of use are my favorite aspects of this software. However, the customer support I have received from [SENSITIVE CONTENT HIDDEN] and his team are outstanding so it's hard to pick just one thing I like the most.

There were some functions missing that have since been added. At the moment, I think the mobile app could use some improved functionality but the team is already working on that!

The software has been great to use, and when I have run into an issue the support team is incredibly quick to help, either with a software update or directions on how to use the system. I really like the product already and can't wait to see where else the software goes!

The ability to automate so much of my practice is great. The kanban boards and matter stages allow you to put different tasks onto your to do list depending on what stage your case is in, it allows you to automate sending update emails to your clients, automates decline emails, and plenty more. The dashboard allows you to keep track of your referrals, what sources are working, what's not. The leads are separate from your matters, and can have different settings for each and contact follow ups. And automatically sending invoices directly from yourself instead of the practice management software is a great feature, too. That's who the client expects the invoice to come from! It's great.

It is a relatively new software (just a few years), and they have lots of updates, so there are some bugs in the features. But that is really to be expected with how much they update and how many different ways people use the product. Overall I really like Lawcus a lot, and recommend it to anyone who asks (and even people who don't).

It was good at the beginning, but ultimately, we had to think if our clients, and how we could better serve them, which meant finding a new system for case management, communication, and billing.

Lawcus is simple for basic necessities on the law firm's side, there were features that made our jobs easier, but just because it helped us, does not mean it helped out clients.

Lawucs is not mobile friendly, which meant clients could see we messaged them, but could not read the entire message. They could only read it, if they opened it up on a computer or laptop, and not everyone has one of those. This ultimately meant we had more phone calls to field. because we did not have an easy way to reach our clients. Well, we did, but it was not easy for them, It was frustrating, and they are already going through enough, they do not need technology making their life more difficult.

The Lawcus CRM has been an amazing efficiency tool for our law firm. It's helped us do twice the work in half the time! It's easy to integrate with other services, and the staff is very communicative and helpful. 10/10 would recommend!

The efficiency of the CRM is great. The implementation phase was a breeze thanks to Lawcus onboarding all our client contact information from our prior case management system. Lawcus has grown exponentially over the last 2 years and along with that growth has been continued progress in the technology capabilities and features.

There can be glitches when updates happen. Nothing huge, but a con.

Awesome! Working with Lawcus has overall been an experience that's moved our firm ahead and got us into Cloud-based practice management software just before it was essential (COVID-19).

[SENSITIVE CONTENT HIDDEN] and his team are extremely responsive and are available basically 24/7 to assist with any questions that users have. This software is also flexible and takes into serious consideration its clients' input when releasing updates.

Sometimes there can be bugs that come up with new updates, but that is to be expected with any software updates.