We use ResourceFirst to manage our IT Projects, Resources and Portfolio.

Resource Management, Portfolio & Project Management and flexibility in configuring system to meet our requirements

Improve the quality of software releases

The main feature which is resourcing to Projects and Time Tracking work well. There have been a lot of other features that do not work or have issues. Struggling through these issues at time with the technical staff at PDW is very frustrating.

There are numerous features that are nice.

Numerous issues with the software that do not work right. On a good day we get a response for technical support from PDW but on other days we seem to get no response. We are going to be doing an upgrade and last years upgrade went horrible with so many issues. Hoping that this upgrade will go better because we know there will be issues.

We successfully use ResourceFirst / PDWare to plan our resource forecast, determine allocation and shortfall, monitor our actual resource spend, and then use that information to do business analytics on the portfolio.

The functionality is very good for the price point. It was relatively easy to get set up and gain visibility into our resource use across the portfolio. The Excel client is very powerful for using built in macro's to analyse the data based with our user defined fields. The web interface (ResourceFirst) is easy to use and makes it relatively simple for the team to capture and submit their time. The reporting capability out of the web interface also provides some excellent dashboard capability to enable improved visibility across the organization.

The company is relatively small, which enables them to offer the desired price point. The down side is when new version updates are released, we frequently find issues in the new release. To be fair, these are always addressed quickly, but it would be better if the regression testing was more comprehensive.

I like the excel-based version better.

I like the potential capabilities. The one stop shop for recording actual hours and forecasting.

I found that after we had migrated to the web-based version, some capabilities like seeing actuals was not part of the version. I also found reporting to be difficult. They have some canned reports that are similar to what we have but I cannot go deeper. Will need to either pay for additional training or pay for custom reports.

* resource sheduling can be done. * one of the best feature is its capacity management feature. It can give you a proper forecast based on the data you have. * Both cloud and inpremise options available.

* it lacks a resource allocation workflow like request resource, match skill set and allocate. * it is more like a capacity plannning and forecasting tool.