I liked the older version, it was handy but Silverbucket guys know this feedback. The new version is ok but when you are working with laptop, the scrolling is very annoying... when you are a heavyuser, it is better to work with screens to be effective. For our line of business Silverbucket is great and it gives answers to the questions we need and the helpdesk is always very helpful and people in Silverbucket are great.

It gives excellent view to personnel workload and its timing, very useful in many cases

It lacks the overall dashboard with one view. If you think about directors, they just do NOT want to click anything to see their people's allocation. This software is planned for resourcing and for that it is excellent but to gain next level it should have better features to management reporting. New BI tool is not an answer to that.

Overall, we've been happy with the tool.

The user interface is really intuitive as soon as you have had a 1-2 hour basic training. It is also a quite flexible system that can be configured into different processes. If your business does not have the processes for maintaining resourcing in place yet, do not underestimate the time needed to put those in place. The tool does not guide you to maintain the process (who adds or maintains what and how often), but that needs to set up. But as said, the flexibility of the system allows you to build that process as you with. The implementation was fairly straightforward and did not require too much training or special setups. SSO works perfectly with our credentials. Overall, SB helped us to gain insight into our current workloads, upcoming projects and services and helped us make more data-driven decisions e.g. in recruiting. A huge shout-out to SB's Support - they are really friendly and typically can solve issues very efficiently. I really like working with them.

- Task level allocations or planning. There should be a possibility to do more granular level planning and then aggregate that into a higher level. You can still report the hours on a task level even though plans are done on a project level. - More analytics that is user-modifiable. You have a lot of data in SB, but sometimes it feels that you won't get all the insight out of the system.

Good understand how to use it. We use Silverbucket more as our Daschboard to our other systems. So Silverbucket does not own any data its only getting data.

Easy to get information and jump to different views

Integrations problems and would like to see more detail in projects.

Easy to use, graphs to see the forecast, easy view of allocation

Manage authorizations, manage the competences, separate billable/non-billable hours

Generally great and it has given us more reliable data to be able to manage our business and enable global resource planning possibilities in the future

Main areas that we particularly like is the capacity planning/ ease of use and how easily is integrates withe our ERP system. The competency area in Silverbucket has given us an amazing insight into the skills of 1000's of consultants, allowing us to source the right person for our projects

Resource requesting - this isn't adequate for the volume of requests or managing the stages of each request. We start the request in SilverBucket but then use Service now to monitor status and progress of the request Auditing of actions could be improved -there are often times we need to understand who/why a booking has changed been moved but we can't see this