All Smartly Reviews

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Catherine

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Catherine's Comments

I have recommended Smartly to many others. It is a great payroll system. I love using it and would not change to anything else.

PROS

Ease of use, integration to Xero, tax compliance, help desk

CONS

I missed the help desk when it was not staffed. Great to have it operating again. Many thanks

Reason for choosing Smartly

Smartly had an experienced track record. Although the costs were similar, we thought that Smartly was likely to be more reliable, given that Xero was a recently intoduced payroll system. The integration of Smartly to Xero made up our mind to definitely stay with Smartly.

Reasons for switching to Smartly

cost, ease of use, reports, tax compliance updates and advice

John

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Why I use Smartly for my Payroll

My overall experience has been 10/10! I would highly recommend Smartly to others looking for a simple way to do your businesses payroll. Its the 1 stop Payroll shop!!

PROS

I like using payroll as it very user friendly. Admin isn't my strong point but working my way through Smartly is so easy to use. Customer support is very friendly and helpful. The team are understanding in every situation, and take time to explain things clearly. The team return calls in a timely matter The website has lots of extra information and videos to help answer questions. The payroll system can be integrated with my schedule system I use for rosters and timesheets for staff. Unlimited support & training

CONS

There's not much I can say about least likes as I've always had good experiences.

Jenny

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great Service and Easy Use

Other than finding the product itself easy and quick to use, the main experience I have had with Smartly is the knowledge of their staff and feeling there is always someone that can help me.

PROS

If I am ever unsure of compliance or how to enter pays etc. there is always a very knowledgeable person that I am able talk to.

CONS

There isn't really anything that I dislike about Smartly it is a very efficient way of processing our payroll.

Reason for choosing Smartly

Price and the simplicity of Smartly at that time.

Reasons for switching to Smartly

MYOB Payroll was very complicated to use at that time and it really frustrated me.

Erina

Accounting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Be Smart & Use Smartly

I recommend this as the payroll platform for all my clients employment needs. As a user of Smartly for over 10 years I find it easy to use and have confidence the pay and holiday calculations are correct and comply. One touch pay processing and a fully automated payment proces stake the stress out of payroll for both my clients and I. Highly recommended :-)

PROS

Fully integrated payroll service that pays your employees, files employment returns with Inland Revenue and deducts PAYE, handles payslips and legal compliance.

CONS

It allows you to manipulate the average earnings calculation (via reducing the hours) to go below the legal requirement.

Reason for choosing Smartly

Fully integrated payment process/filing and easy to use

Chelsea

Farming, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Too Easy

PROS

We find Smartly so simple and easy to use for timesheet tracking and payroll. Our staff also find Smartly super easy to use, to load timesheets, leave requests etc. Customer Service staff are very helpful also.

CONS

Nothing I can think of. Was a bit worried when they changed/upgraded the website a year or so ago, but I had nothing to be worried about, as still just as easy to navigate.

Massina

Hospitality, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Kiwi Spit Roast

I don't have to worry about a thing!! Makes my life less stressful!

PROS

Smartly has taught me so much about payroll, Smartly makes my life easier with less stress. They have all tge answers.

CONS

I find the only thing that is abit of a pain, would be when I sign in to smartly i have to find my phone to get my code to actually get in. But I do realise this is best practice for online business.

Amie

Insurance, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The ease of Smartly

Highly recommended. If I have an issue, can call support and they work with me to fix it very quickly, are very supportive, super friendly & helpful.

PROS

Love Smartly, so easy to use, efficient & the support is next level.

CONS

No issues with Smartly so far, been using for 4+ years.

Reason for choosing Smartly

This was recommended by Accountant for ease of use.

Kristin

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

You cannot get better than Smartly

I have worked with Smartly for a few years now and have always found them to be a friendly team willing to help and answer questions .

PROS

Smartly is efficient, easy to use. Staff always available to help when you have a problem or question re payments.

CONS

I have not come across anything I do not like on Smartly

Tanya

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Makes payroll easy

PROS

Great software, easy to use, having employees using the app has made it even better. Good knowing that all compliance is taken care of and wonderful support from the help desk.

CONS

It can be hard to understand the steps required when first using the software

Amanda

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Help

As ive said so easy and the ladys are so helpful nothing is a problem

PROS

Its so easy to use and i don't have to sit there for hours sorting out pay just a few clicks and its done

CONS

Nothing. Its so easy. And easy to set up

Peng

Automotive, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Easy option

PROS

Easy to use, fast and friendly communication with the team.

CONS

I like smartly. We’ve been using it since the business start. Highly recommended!

Jane

Financial Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Time Saving

Smartly gives peace of mind that the job is done properly and is stress-free and simple to navigate.

PROS

Even though we are a small company, knowing our payroll is compliant in terms of holiday records, statutory holiday pay, tax compliance etc. saves us time and stress. The software is easy to navigate and so it takes seconds to process a fortnightly pay. The helpdesk staff are knowledgeable, respond timely and fix things quickly.

CONS

Not sure there is anything I don't like.

Tony

Environmental Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

My experience using Smartly

Great, highly recommend to other business, suitable for small to large businesses

PROS

The easy of use The speed that you can process pays Managing leave

CONS

Took a bit of time to get my head around it all But great customer support could call the same lady for assistance

Paul

Facilities Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

ease of use

I feel smartly is very easy to use .

PROS

easy to use, and the customer service team a very helpful if you cann't figure something out for yourself

CONS

not applicable.

Showing 1 - 14 of 14 Reviews