All Time Rack Reviews
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Josh
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
User Friendly
I think this has been a great investment compared to paper time sheets.
PROSEase of Use. Access. Tracking of Time Off.
CONSPTO Tracking. We have 3 different renewal rates.
Miranda
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Payroll Processors Friend
This software has saved hours of time and confusion, for both me as the processor and the managers who have to verify the hours. The numerous reports make it possible to answer just about any question the employee or owner may have for the payroll processor.
PROSThe software is easy for employees to use, both for clocking and for review of hours. The accessibility is easy to customize for your companies needs, and changeable by level. The overtime settings ensure that even the oddest pay periods are DOL compliant. Easy access to historical time cards and the hours feed well into our payroll system.
CONSScheduling by individual is limited, but groups are easy. Lock outs due to wrong passwords can happen, but are easy to fix.
John
Computer Hardware, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2019
Easy to use but there are bugs in design
Does not recommend. Unless the issues mentioned above have been addressed. The support wasn't responsive. It took days before you will get any response from the support team.
PROS1. Web based 2. Availability of remote clock in feature, with geo-fencing option.
CONS1. Not cheap. Subscription based fee based on number of employee registered to the clock. 2. PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel. 3. Timeclock machine is a mediocre piece of plastic equipment looks like from the 80s. The fingerprint does not always work. One employee will be identified by machine as another even with registered fingerprint. After the sales manager gave us an upgrade to tablet version, the tablet constantly crashes. And fingerprint function is not available on the tablet version. Nor the so-claimed auto-photo capture of employee work as well.
Vendor Response
Hi John, We pride ourselves on our ability to meet the needs of our customers, we always try to provide a great experience. We have corrected the PTO accrual calculation programming problem. Regarding our clocks, they meet industry standards and we use the leading clock manufacture. As with any software, training and correct use are always at the top of our lists for a best product experience. Looks like we may have needed to provide an improved training process based on the descriptions provided. We have upped our training for our clocks and specific software solution navigation and thankfully, since you were last on our service, user satisfaction has substantially improved. Please come see us again, and let us prove that we take customer feedback like yours, seriously.
Replied March 2019
Barb
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Time Rack review
Ghost punches is a big problem solved with Time Rack. I like the ease of sending the hours to the payroll system. The support staff at Time Rack are always helpful.
PROSVersatility-there are multiple ways for employee time to be entered.
CONSLike most software, it can't do everything you'd like it to. Some client-specific scenarios involving overtime and holidays worked don't calculate as per the client's needs.
Jody
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Time Rack Review
My staff was using paper time cards prior to moving to Time Rack. The amount of time I have saved doing payroll is amazing. This is automated and simple. Payroll is a ease to run now.
PROSTime Rack is very easy to work with. Running reports is simple. My staff has no issued with clocking in and requesting time off.
CONSI do not have any items that I do not like about Time Rack.
Kristyn
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
Nice features but needs some tweaking of the time sheets
I like the app. I like that our employees can make time off requests with Time Rack 365.
CONSI do not like how the time sheets look...especially for the employees. The total time should not include time out for lunch. This is very confusion to employees. The Time Sheets are too busy and have too much information. They were much simpler in TR5. Something needs to be done about the way the time sheets look and it needs to not include the time employees were out for lunch. This has cause a lot of frustration for our employees.
Tony
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
TimeRack
Very good experience. Very useful software. No negative review.
PROSIt's a very good payroll software. I have no problem punching in and out my work hours. Highly recommended.
CONSThere is no negative review about this software. The software is very useful. I can view it online and mobile apps.
Kareem
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Hassle free system
Super simple. Non of my employees had a single issue in the past three years
CONSDoesn’t work best with Mac but I believe it’s getting better
Amy
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Simple and efficient
We have been successful in managing time for all employees and decreasing overtime.
PROSThe simplicity of adding new employees makes my life easier. We interface with mypay and it works very well.
CONSThere was confusion in the beginning about what Timerack was sending and how the payroll system read the information.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Training
Great - the ability to work with ACS is excellent.
PROSThe options that the software offers, functionality if used properly.
CONSStill needs work on the accruable benefits when mapping to ACS.
Andrea
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Functional product
Easy to set up and use. Good for keeping track of employee hours.
CONSIf bad wifi connection then you can not use the software
Sean
Accounting, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Excellent Product and service
Great customer service
PROSFast customer service great product great integration
CONSSupport only on west coast training is a little over whelming