Overall, I really love AvidXchange and would definitely recommend it to different companies.

Really saved our company time by switching billing to electronic invoicing system.

AvidPay could take a long time, and unable to include both account number and invoice number on payment. The timing it takes to convert from VCC (Virtual Card) to Check could take up to 3 weeks which leads to late bills.

The integration team, customer service and their response time has been great!

It would be great if multiple pages could be sent at a time and only select the pages you need for a specific invoice. It is quite time consuming to integrate with MRI's old HAB software. It's quite a bit more time consuming.

Pretty good but frustrating at times. If I were asked to keep Avid or switch to another company to outsource payments, I would probably advise that we should switch. We are relatively happy with Avid but could be happier elsewhere. I have used similar services from other companies in my career and Avid is not what I would consider "top tier".

I really like the ease in which payments can be made. The integration with NetSuite (which we use as well) is near perfect. We have everything we need to send our payment information to AVID and have the process begin. The avidxchange.com interface is also very easy to use and it is awesome that we get up to date status on each payment.

The customer service. I don't have an assigned contact for my team any longer so the only way to speak with someone is to send in an email and hope they get back to you. I need answers right away on issues involving payments and do not get this very often from AvidXchange. When we do get someone to help, they are usually very knowledgeable and end up solving our problems but the issue is getting someone to help. I feel it is an issue with the staffing level and not the actual customer service employees. Also, my team is CONSTANTLY having to send over copies of invoices because the companies don't recognize the payment being offered by Avid, even though the invoice number is listed on your remittance. The ability to not include any enclosures (tax forms, signed contracts, etc.) also hampers our usage of the product; we still have to run some checks manually and if we are doing so, why not just run ALL of our payments this way?

I believe the user-friendliness and the weigh lifting it does on our Accounting department is what I most like about AvidXchange. It is easy to use and easy to navigate through the site. Also, the Avid Utilities feature is definitely a must have, that way you don't have to worry about getting late fees on your utility bills.

I don't have any cons at this moment. I believe in continuous improvement and finding new and better ways to make the product more valuable. I believe AvidXchange is doing a good job so far. One item that would be good to add is to provide more training support and to have a more broad communication to the people who have access, especially when the system is encountering technical issues.

Vendors no longer have to provide you with paper copies of invoices that get sent in, the vendors can send their own invoices in and they can be approved through the dashboard. AvidXchange allows our company to process payments easily and conveniently.

I do not really have any complaints about AvidXchange. I think that there could be improvements on the Dashboard, but not a complaint.

cold be a great program if it was used to its full potential and implemented properly and managed effectively.

ease of access to verify billing

poorly managed

Avid has been a solid tool for my company to make purchase orders and pay invoices.

It's relatively easy to use and I really like the comment feature that allows you to easily communicate with the next approvers in the workflow. This communication feature is especially helpful when you are working with people in other offices. The Avid processors are efficient at extracting data from invoices when they are sent in which saves data entry time.

Setup and implementation took longer than we would have liked and I personally don't like the interface that much. In addition I've experienced many times when the file was too large (above 5 MB?) for Avid to upload which was frustrating because expense reports often are large files.

The platform is easy to use and navigate. It isn't hard to search for what you need. The process of entering AP is easy.

I don't like that I have to email AP to be entered. I would prefer to be able to upload it myself and have it readily available. Or, at least have the option to upload AP directly to Avid when it is urgent. I don't have as much access in Avid as I do other AP platforms and it can be frustrating when I have to change something on an invoice. For example, if the amount was entered incorrectly, I have to comment to have someone change it, instead of being able to change it myself at that moment.

The ability to set up workflows for other departments to manage their invoices, attach any receipts that need to be attached. If it is a invoice that is accruing, having the project codes already input saves time.

When entering a new supplier, we first need to enter into another tool, Blackbaud to create user, then recreate again in avid. Would be helpful to have the partnership between the two.

Tracks everything in one place. Need a receipt? It's there. Wondering how much staff spent on travel? Its there. Did you pay that invoice? Find out.

Like any new system, it takes a little while to get over the learning curve.

I have been very happy with the product. It provides the options that we were looking for when considering purchase. We only utilize the purchasing, reports, and PO function. When choosing a product we were looking for something that could integrate with Microsoft GP. We did customize a number of things to fit our business and everyone at AvidXchange were great while working thru the process.

AvidXchange has helped streamline our invoice processing; to eliminate paper, and approval routing time. It provides the approving team access to see where it is in the approval/payment process and see payment information. By providing this information at their fingertips it saves us from receiving emails/phone calls looking for basic information. Overall the departments that use the system are very happy with having access to their invoices in one place.

The reporting system is cumbersome. I would like a report that would let me customize the detail I am looking for.

very user friendly and accurate accounting software for processing invoices-

Very positive. Extremely satisfied with the implementation

Gives our clients full transparency of the invoice approval process.

Difficult to customize. Wish we had more input for improvements.

AvidSuite is so easy to use and makes work more flexible. We are able to work on our payables from anywhere. The approval process is seamless and the memorization of accounts to properties makes this process much faster than what we were doing before AvidXchange.

The reports are not user friendly. It is extremely difficult to find the report that I want, unless someone from Customer Care assists me. Would be better if this were more user friendly.

Extremely easy implementation and great customer service. The team will listen to any issues or needs we have and get them implemented as quickly as possible. I enjoy the teams we work with. Payments out to vendors have been expedited 5 fold and payments are easily able to be tracked in a multi-step internal process.

The eas of use and and turn around time for processing invoices and payments.

There are still some reporting features that are missing as well as the visibility in the accounting aspect is lacking.

Easy to use, but poor customer support. Cannot call anyone; only accept e-mail and response time is poor....several days later impacting timing of month ends, payments to vendors, etc. late fees incurred, etc.

It is easy to use once the invoices make it to your que

Experience has been poor customer support. Often invoices scanned to avid are sent to "research" for no reason other than person was too lazy to figure it out.

Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.

during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.

Good

Easy to process invoices, and it is a well know software. Avid Community is a huge plus since it has been implemented.

Sometimes it can take a while to get a response when a ticket is put into Avid. In General Avid Utility is really difficult to use and can be very slow in the afternoon and evening.

Our experience with AX is that they sell what you buy--meaning--no false promises and a great deal of kindness, functionality and grace with the transfer to a new system.

The feature that is most impactful for me is their onboarding process. They meet with you each week to make sure the issues coming up are not only solved, but explained so that you have ownership of the operations. Their patience with those less technically inclined is fantastic.Although the software interface is very busy, all things seem to be labeled very logically and you can "poke" around to find things and not create issues.

There was not a way to tie "class" from Quickbooks to AX which was tough for us, because of being a semi-governmental organization, we have to track expenditures in a very detailed way.

Benefits we are realizing include an orderly electronic invoice flow with solid approval processes. Avidpay reduces time and expense be eliminating check printing and envelope stuffing.

This product scales, as must have feature in a growth business.

It is difficult to administer. The back end desperately needs a user interface update.

Simple and efficient way to process invoice payment

Easy way to approve invoices electronically. Easy to communicate with other users of software. Avidpay witthout checks being issued

Nothing. The software meets all my requirements of an approver of tenant invoices

Avid is great, but sometimes it freezes up a lot.

It helps us be more organized. It also helps us create bill backs.

When you email an invoice it doesn't always upload.

The menu options are easy to navigate you jump right in without having to have read a how to use manual.

I am not happy with secondary verification to access

Outstanding. The training was amazing and I was able to get up and running with no hiccups.

AvidXchange has simplified my AP process dramatically with no negative impact in the speed in which vendors are paid, if anything it has increased the speed of payment.

I have nothing negative to say about this software.