Its a great product, and highly customizable, so if there is a feature you need there is a high chance they can add it for you.

It was really simple and easy to use, and it has all the features you would need in a property management software. I would say its more for condos and hoa, you can use it for rentals too.

Could not think of any to be honest. It's an overall solid platform.

I have been using Condo Control Central for the last 3 years to assist in managing my condominium corporations. I love the way I can easily send announcements to everyone associated with the condominium from owners to tenants to staff on building related issues quickly and easily. CCC team listens well to feedback and implements product upgrade requests much mnore quickly than other software in the market.

The software is easy to use and can be learned very quickly. The interface is clean and self explanatory.

The maintenance that takes place at 9:00 p.m. in the night. If this can be pushed back to later in the night or early hours like 5:00 a.m., it would be perfect.

I was seeing how long it took for specific projects to be completed -from PO issue to job complete. Which in turn would evaluate the contractor that was used on site to make sure work was completed in a timely manner. Perfect for time management.

I liked the software as it was very easy to track ongoing trades working on our property. From the PO being issued to the work being complete.

Was difficult to obtain homeowner feedback on satisfaction of specific work being done on units, as not every property owner was enrolled with Condo Control Central, due to several seniors residing in the complex which did not have internet, computers or were tech savvy. This was not at all related to the software but made it limited use.

It has been a overall easy to use and effective.

Ease if access control. Inventory control parking registration.

Filling out questionnaires. The inability to edit reports

Entering parcels is easy due to the multiple login page, Search for residents is a snap. Residents do not stand idly to receive parcel or parking permits.

As a concierge, and leader of a crew of security guards, the program does what it is advertised. Multiple logging of parcels, ease of producing parking permits, setting up new residents and owners in the data base can be done with relative ease.

Most issues we have have no solution so not such a great experience.

The easy navigation and user-friendly interface.

The announcements are not as customizable as we were led to believe, not able to delete visitors from an account, announcements are not able to have attachments and only the message can be viewed to now I have to make all documents images to have them seen by our residents.

I've been working with Condo Control over two sites in the past 5 years. It has been easy to maneuver and I've appreciated the updates and new apps/features added as new demand/needs are brought up. I use this site daily, from looking up occupancy contacts to purchase orders, to asset management features.

Our Customer Success Manager, [sensitive content hidden], is our superstar. I have worked with her over 2 different condominium corporation's that I manage. She is always very helpful to navigate our needs and open up modules that will benefit us. Condo Control itself is pretty simplified and easy to use overall.

The purchase orders could be updated to be a little more "user friendly" so that we can actually type in product or service description. They also print on two pages unnecessarily. I also would recommend updating the way we input contractors/companies - as it's a little silly to have to keep importing on excel with no way to delete duplicates.

Recently have had issues with Condo Manager and sync'ing with Condo Control. [sensitive content hidden] from the support team has been amazing and has been great at getting back to me every time I've emailed him. Honestly I would have been in the dark if not for [sensitive content hidden] , Condo Manager have been horrible and even though it is their product that we have been having issues with, it has been Condo Control who has kept me up to date and has gone above and beyond to help me fix it.Also shout out of [sensitive content hidden] again, she's an amazing rep and I'm so glad we have her!

Really easy customer support. It's great that we have a rep [sensitive content hidden] that helps us and any time we have to be sent to the support team they are great at getting back to us.

Nothing it is the best Condo portal I have used

Entering all resident's info and retrieving this info quickly. Being able to have all amenities booked online.

It is easy to use and has many features that help on day to day.

Online payment has to be done with a 3rd party and has an extra fee.

Great service and features at affordable price compare to the competitors.

I've tried 2 other popular management software and Condo Control is most affordable, easy to use, and lots of great features.

There were two Cons:1) Under the "Announcement" section, the subject title was restricted to fewer characters.Update: This issue was improved with a much longer subject title to fit the title and dates.2) Under the "Announcement" section, it was not possible to upload a notice in picture format on the message section.Update: Thank you for allowing this feature to work! =)

Overall your staff and team is great

I've been a user for over 2 years. I've used serval applications similar to CCC but none compare of the user-friendly and accessibility that CCC gives you. If you are wondering if this will help you manage bookings, events, residents, files, security team organization. This app has it all. I love that it also has a Phone app. I definitely Recomend it to other managers.

I feel the tutorials should be more focused on residential use, not administrators only.

Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.

Great way to alert owners and residents quickly Helps to keep owners and resident information in a central location Helps the condo board and manager track service requests Tasks allow the condo board and manager to organize their efforts

It would be nice to have integration with other services like our security door system The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Overall, I am very satisfied with our experience with Condo Control Central. Both from the perspective of an owner and from that of a Director, I find it the perfect solution to our communication as a corporation, both to our owners and to each other on the Board, as well as to managment.

Before we had Condo Control Central, it was difficult, as an owner, to learn about condo life, to understand what documents were important and how they were important. Communication from property management was also a problem. Now, as a board director, communication with owners and tenants is vastly improved. All important documentation is easily available to those who need it. Reporting Service Requests is easy, and the Board has the ability to track these requests to ensure managment is following up.

I would like to see the User Guide displayed as a more prominent icon somewhere up under the bar where the notifications icon is. Many of our owners are not all that tech savvy and find websites awkward and difficult to understand. A prominent icon for the User Guide that they will see immediately upon log-in would be ideal.

Previously I had requested to add a feature to add a template option for the announcement. Over two months ago, this idea has been implemented, which gave us an opportunity to download pictures and make our notices more colorful.

The most that I like in CCC Portal there are so many facilities options to create: announcements, events, service requests, tasks, amenity booking, etc. Options announcements help us to save tons of time by easily picking up notice templates.

I would like to add a chat option between Concierge and Management Office. Additional to this, would be perfect if CCC provides a template of the back charge letter and the opportunity to save letters under the unit file.

Condo Control helps to organize and manage the day-to-day operations of Property Management of busy hi-rise Condominiums.

Tenant Administration, Community Announcements, Budget and AGM package submissions, Status Certificate submissions, Store purchases, etc. Every function is easy to set up and use.

Need better templates for Announcement postings.

I have used Condo Central as a property management software for over 5+ years - it is a helpful way or keeping track of Residents, getting timely communications out and tracking service issues. I continue to receive positive feedback from Residents regarding the ease of the website. The Condo Central Team is great at taking ideas and implementing them so that mangers get a tool that works right for them.

I am happy with the product. Any time there was something I wanted, I reached out to the team to implement.

I've been using Condo Control for over 4 years, and it is a reliable and robust piece of software.

The software does what it claims, without too many surprises. Overall reliable.

Interface can get confused when the user does something unexpected - eg: if you scroll down too soon when making a staff log, the software gets into a state where you can't scroll back up to close the window and you need to duplicate the window and close the original to continue.

It's been a delight to use and share CCC

The ability to maintain association records and communicate to owners/occupants

Needs more features like photos in the phone book

Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.

Ease of installation, deployment and use.

Nothing negative to say generally. There are no functionality problems, and all runs smoothly.

Budget mailing, able to update future resident information.

Discussion Forum: should allow admin to see the full name of the resident in the discussion forum while residents only can see the initials.

it has been well received by residents and is easy to use.

I love the real time updates to residents.

Using the app is not as good as being on a desk top.

Ease of use and reliability is very important to me. lots of features, I use it on a daily basis. I've recommended Condo Control to some of my friends in the property management field.

I've yet to experience any major problems, few times they've done site maintenance in the morning, but that's completely understandable as software does need to be updated from time to time. so it's not really a big issue .Overall amazing service.

it helps our condo run on a daily basis

tenant portals, amenity bookings, service requests

resolving issues with customer service can be really frustrating

The number one aspect that I like about Condo Control is that Condo Control consistently gets updated and changed and that our comments matter.

We do not like that we are not able to edit dates in the past on the Amenity Booking. For our property there are so aspects of billing that are handled in arrears and because the Amenity Booking locks we cannot edit it.