ResMan Property Management Software Software

4.43 / 5 (250) FrontRunners®

Our advisors have recommended this product 10 times in the last 30 days

About ResMan Property Management Software


ResMan is a cloud-based property management suite best suited for large and midsize companies in the multi-family industry. Key features include rent, leasing and budget management, portfolio management and lead management.

The ResMan Multifamily Solutions Suite includes tools to help users manage reporting, budgeting, leasing and rent collection, portfolio views, lead management, document storage and text messaging. Users can also handle maintenance requests, accounting tasks, financial report writing and resident retention tracking. The resident portal allows renters to check balances, pay rent and fees online, send maintenance requests and receive property alerts.

Users can purchase additional ResMan software to help with completing verifications and annual recertifications, managing monthly housing assistance payments and tax credits and maintaining compliance. ResMan also provides users with access to a network of vendors who have developed add-ons and integrators for the ResMan suite.

Phone support is available. Pricing is per unit per month.  



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

250 Reviews of ResMan Property Management Software

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(133)

4 stars

(92)

3 stars

(24)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 250 reviews

June 2019

Cris from MESNER DEVELOPMENT CO.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Great Full-Featur Program and Easy to Learn/Use

With managing almost 350 units, we were swimming in Work Order and Maintenance information that was hard to keep track of. ResMan has removed that burden and everything is within reach for accounting, maintenance, property managers and Administrators. We are adding several hundred units to our Management Company over the next 12 months and we know that implementation will go well.

Pros

We came to ResMan from using QuickBooks only and keeping all our property Management in files, on our server in electronic format and/or lists and lists and files of Maintenance records.

We loved how easy Implementation went, and how, like QuickBooks, you can drill down to the details in ResMan. We now have all of our property management documentation in one place from Tenant files to Maintenance to Affordable Housing reporting information. Each time we contact support for assistance, the response is quick and very effective.

Cons

We still have not "cracked the nut" with the Tax Credits Compliance Reporting seamlessly working with our Nebraska Housing Finance agency. We are doing the Compliance Online with our funding agency manually until we can get back to working with Support and our Funding Agency to get this reporting in the format we need.

We know we can find a solution but our Management Company is growing so fast right now, we are tackling getting our new units into ResMan and then will get back to solving the Tax Credit Compliance reporting piece.

Response from ResMan of

Replied June 2019

Cris, thanks for taking the time to review the ResMan platform. You're right that compliance is a tough nut to crack but we are working at top speed to increase the innovation lead we enjoy in affordable. Our design philosophy is to provide a platform that helps businesses like yours grow. We're thrilled to be part of your growth journey! Dennis Behrman | SVP of Marketing

October 2018

Aminah from Real Estate

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Resman, alternative to expensive competitors

Every accounting software has its loopholes but the difference is how the software company make use of any loopholes reported. With Resman, they have people dedicated to improving their software and they welcome suggestions and observation. Then they don't take that lightly. They discuss it with their development team and find a solution immediately. Other software company may listen but they may not take action according to expectation. I have been using Resman for almost two years now and so far, I do not have any significant complaint yet. I give them 4 out of 5 stars. The missing one star, being the room for more improvement.

Pros

I like the fact that they have dedicated friendly Customer service who would be there for you by email, by chat and by phone specially when Resman is new to you and trying to learn its features. Compared to other accounting software I have used, I would most likely recommend Resman to others. I also like the fact that they take criticism and reported loopholes constructively to improve and develop their software better to be more competitive. Another this I like about Resman is they help you when you set up the books at its initial stage.

Cons

Initially, I did not like the bank rec modules, but it looks like my problem with it has been addressed. I also least like the transaction categories because when you create charges, you think the category you chose would flow through the financial reports, but not all the time. It depends on how the transaction categories are being set up. If they were set up incorrectly, then your reports will not be correct and you will end up doing a journal entry to correct them and it is not efficient in a way. Garbage in, garbage out, sort of. What I would like to see is when you create charges, you should be able to choose from the chart of accounts directly, and not from the transaction categories.

Response from ResMan of

Replied December 2018

Aminah, Thank you for two years of loyalty and understanding. We have come a long way and as we continue to grow, expect us to be even better! --Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

February 2018

Jeanne from Multifamily Partner Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

February 2018

Poor support for complex program, Lots of features, big learning curve (even experienced managers),

Liked the client format and ability to gather & share info w/clients. Liked integration with Bluemoon leases.

Pros

Lots of features (ability to upload photos, pets info, vehicles, leases). Seems simple at first, until you begin adding data & its counter-intuitive. Does have wide variety of multiple Report choices. Nice format to send client emails, notices and statements.

Cons

Very long-learning curve (even for experienced managers); sell `ease of moving into their system, but it isnt easy and doesnt have a smooth transition (& havent heard of any of our peers who did either). support isnt available in evenings (when mgrs. often need help, as apt offices are very busy during day hours). Unresponsive to recommendations. Chat (during day) is not very quick (are friendly) and has to escalate issue (which may take several days of going back & forth before issue is resolved if it can be resolved. Posting collections affects NOI and bottom line greatly (many owners/mgrs. who are doing major rehabs in class b-c-d properties no longer even list collections (which used to warn future landlords about a resident) because it affects their bottom line so negatively in Resman. There's not a way to make some GL accts options (or to have as optional or line-item info in reports as has been requested). Vendor invoices dont lay out like industry standard. Initial settlement statements input (even if done by Resman) and security deposits can mess up your system for years. Corrected posting errors in banking info cannot be hidden but show up, making scrolling post those corrected errors very long and disjointed. We have many friends in MF industry and all report difficulty & complexity of Resman, but like some of their better features. It isnt user-friendly or simple. Can have complex integration w/other partners initially or until you have kinks worked out.

Response from ResMan of

Replied August 2018

Jeanne, thanks for your review. Our goal was to offer a single end-to-end system for operators in the field that included everything you need to manage a portfolio of assets. We knew we were on the right track, and in particular our product's workflows, resident communications, and the reliability of our data and reporting have garnered kind reviews. In the six months since you wrote this review, we have worked hard to grow and improve our customer success team, and our case management and resolution numbers are looking great these days. We know that there's always room for improvement, so we'll be rolling out new ways to learn how to use ResMan, including online training, in the coming months. We're truly grateful for your business, and please reach out for help if you need anything. --Dennis Behrman

June 2019

Sara from J.C. Hart Company

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

ResMan Property Management software

ResMan is good software, it is very user friendly. The ResMan support staff is very professional and courteous. The training we received when we first implemented the software at our company was first rate. Overall I think that ResMan is great.

Pros

I've used many different property management software systems over the years and ResMan is one of the most user friendly. I think with minimal training someone could very easily use ResMan and intuitively figure out how it works and how to accomplish most tasks. I have used ResMan since June 2015. I know our company has asked ResMan to add features, customize reports, etc and the software support has been very good. Typically anytime we have a problem or find a glich with the functionality, ResMan support is quick to reach out to us and usually is also quick to offer a solution.

Cons

I have noticed that when ResMan runs an update or adds a feature or enhancement, there can be issues with the functionality of other unrelated features. My experience has been that those minor issues that I've encountered have been corrected very quickly and usually before I have the opportunity to report them. Also, I feel that while there are a great deal of available financial reports however the reports features aren't as in depth or as numerous as what you might find with other property management software.

October 2018

Olivia from Lexington Asset Management (TN)

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

5.0

October 2018

The Ups and Downs of Resman

Resman is easy to use for everyday simple task and very efficient, the problem I have experienced is not being able to correct a mistake or back up when needed simply and quickly. Overall I would absolutely recommend this software to other property management companies.

Pros

I love that it is so easy to navigate. I will be paying bills and need a GL Code, so instead of pulling out the list you can just put like paint in the search bar and get the Code you need. Simple and efficient I like that our background screening and rent payment site is accessible within Resman. I love the little lizard guy.
I like that you can stroll over something and get an explanation of it's function, that is wonderful.

Cons

I have no way to back up, so I have to pull the addresses back up while working in them. I do not like that you cannot just enter someones phone number without getting their birth date and social, it will not let you save the number without it and some people don't like providing that info when all you really need is an updated contact number. I have had issues when trying to take a roommate off the lease and creates an accounting nightmare that I have yet to be able to correct.
When doing the move out reconciliations I have found that a simple mistake will create double charges.

October 2018

Anc from Vertus Properties, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

ResMan is like no other software

I personally love ResMan because it has allowed me to increase efficiency and accuracy. I think it has saved the company a significant amount of money because without ResMan we would have had to hire many more people to complete the tasks that now are performed by two.

Pros

ResMan is designed to save you time and make sure that your entries are correct. I love that there is more than one way to complete an action (for example, to record an invoice you can click on the Invoice link on the bottom menu, or go to invoices from the top menu), and that there are checks in place that do not allow to save a transaction unless every cell has been completed correctly. I also like how customizable the system is by allowing you to create different permissions for each user, different permissions and custom settings for each property, and different reports based on personal/company preferences. Before we switched to ResMan, we had different softwares to track the different activities pertaining to managing properties, but now everything is in one place and it is so much more convenient and time efficient.

Cons

There was only one element that I did not like about ResMan and that was when every report displayed the ResMan logo in bright blue. The issue was addressed and the logo was removed within a short time.

October 2018

Jennifer from Horizon Realty Partners

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Resman Review

We have been using Resman for the past 2 years and it is an amazing software. With Resman you have easy access, and user-friendly functions. The layout of the website is great and the navigation is easily understandable. You have hyperlinks from reports to residents, invoices, and transactions that are so convienent in checking any discrepancies. The conversion process is getting so much better from our first conversion to our latest conversion it was painless and fast and the customer service was proficient. The different communication methods from texting to emailing in bulk are so convenient for Property Managers.

Pros

There are so many great features in Resman it is hard to choose, the reports are great, the integration partners are so convenient and easy to set up. The software is so easy to navigate and you have an integrated calendar in which you can add an event and tag anyone in the company. The software also has a tasks bar to add daily, weekly and monthly tasks. There are still many great features provided.

Cons

The thing I like least about the software is the ledgers which could sometimes be a little tricky for personnel to understand.

June 2019

Melanie from 1st Choice Management Group

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Great Program

Overall the program works great and I enjoy using it.

Pros

Resman makes it easy to communicate with your residents. The text feature is by far my favorite thing.

Cons

The Easy Lease integration with Blue Moon. There are lots of bugs that never seem to get fixed. Things that previously work, just stop working. Also, there should be a way to merge duplicate contacts.

Response from ResMan of

Replied June 2019

Melanie, thanks for taking the time to review ResMan! Your remarks about Blue Moon are a regular topic of discussion in our office. Leasing laws and regulations are abundant, lengthy, complex, and frequently changing. That makes integrations and automation challenging since every time a regulation is introduced or modified, a form needs to be changed, which requires the software to be updated. It can be frustrating for users and software developers alike! We have a team that monitors for changes and implements software updates as fast as possible. We envision a day when Blue Moon integration rarely results in a bug. We're constantly working toward that goal. Thanks for your business! We love all of our friends at 1st Choice! Dennis Behrman | SVP of Marketing

October 2018

Amanda from Village of Cross Creek

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2018

Resman review

I have been using Resman for 3 years and it is easy and quick to use and learn.

Pros

I like how simple and easy this system is to use. Every time I have called customer service I have had my questions answered.

Cons

I wish there was a way that I could text my residents. Everyone including prospects have asked me to text them for one thing or another and I cannot. Please find a way for us to change this.

Response from ResMan of