Entrata Software

4.08 / 5 (26)

About Entrata


Entrata is a cloud-based property management solution that features property accounting, facilities management and resident management. The solution includes invoice creation, vendor management, bank reconciliation, lead management, intercompany transactions and work order management. It also provides open APIs for integrations with third-party solutions.

Entrata helps accountants make adjustments or payments in real time, and they can create income statement and balance sheets using current data. Property managers can also create new budgets, assign specific items to portfolios or duplicate budgets that can be emailed or downloaded. The solution also lets leasing agents track rentable units, send bills to residents, assess late fees and collect rent.

Users can store documents, locate relevant documents and export documents in the system. Entrata also enables users to create work orders and track progress through a mobile device.

Support is available via email and phone.



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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of Entrata

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

4 stars

(14)

3 stars

(2)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

August 2018

Always improving

Pros

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Cons

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

January 2018

Ikenna from The Pointe at Central

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

This software is the simplest thing to use.

A peace of mind. That is it. Nothing else. I promise you it that good!

Pros

The 'just work' feel
Many options to get the job done
Has an iPad companion app
Can make different types of account for the employee
Has a resident portal
THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)

Cons

I can't select site wide residents to do a bulk email or text message.
With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.

July 2017

Michael from Redstone Residential, Inc.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

Great software for managing apartments. The learning curve is great for new staff.

Those in the housing rental industry, usually apartments bigger than 20 - 30 units.

Pros

Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.

Cons

While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Great experience so far

We've saved a lot of money internally and team has been very supportive!

Pros

I have been using Entrata for over a year now on our apt complexes. The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal

Cons

The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.

August 2018

G. from Fogelman

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

August 2018

Entrada makes leasing and resident retention a breeze!

Pros

Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due.
It helps save paper for those times when property wide notices need to be distributed, instead of walking door to door.

Cons

I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.

March 2018

Krysanne from The Pointe at Central

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

I enjoy using Entrata for leasing.

Pros

It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.

Cons

The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.

December 2017

Auntuell from Asset Campus Housing

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2017

Great platform service for student housing.

An all around useful product in the student housing arena.

Pros

Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.

Cons

a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

I like Entrata enough. It is a step up from previous programs

Easy to manage residents

Pros

the ease of use.
GUI is very user-friendly.
Love that the software is online.
Feature integration is quick and easy

Cons

Frequent changes can sometimes remove great features to make other features work.
Changes can also take away from ease of use.

March 2018

Nichole from Asset Campus Housing

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

I use Entrata everyday for work!

Pros

I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.

Cons

I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.

August 2018

Andrew from The Falls

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Making work easier

Over all the software is great, it makes my job far easier than it would be without it. I have worked in property maintenance before and this is much better than what I used there.

Pros

I like this software a lot, it makes my job much easier than it would be without it. The Software is very easy to use and it will send me updates through out the day of work orders that need done.

Cons

There is not much to dislike, it is by far better than any other software that I have used like it. However it could always be improved and I would need to use it for a while before I could give in depth feedback.

March 2018

Gina from The Pointe at Central

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

Entrata has a very user friendly interface and makes the leasing process very simple!

Pros

My favorite thing about this product is the easy to use interface as well as the ability to send emails/ text messages directly to residents and prospective residents. This allows us to keep in touch with easy follow up.

Cons

My least favorite thing about this software is the unnecessary updates that sometimes take away useful features, however this only occurs a few times a year.

June 2018

Lydia from Hubbell Realty Company

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

User Friendly - One Stop System

One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.

Pros

It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.

Cons

Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Primary software used for business

Pros

Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features

Cons

Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.

February 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

The "all in one" features and online leasing are great functions.

Online leasing, customer/lead management.

Pros

Online leasing makes my job so much easier. The message center function is great and simple for personal customization.

Cons

It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.

March 2019

Rae from LPC

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

EntrATA

Pros

I love how easily it stores all the information that I need for my residents. It is also very easy to navigate.

Cons

I do not enjoy how sometimes the software does not sync well with Yardi.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

March 2018

Excellent Intent

Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).

Pros

This software assists in all aspects of property management, from leasing to accounting and resident management.

Cons

Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.

June 2018

Ashlee from Kartchner Property Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

June 2018

Overall, it has been okay to use.

Pros

I like how this product tries to make you utilize everything on it. Instead of using a lot of different softwares, Entrata wants to be able to do it all in one spot.

Cons

They do -unscheduled maintenance during business hours sometimes and its very inconvenient since we use that all day everyday.

February 2019

Sierra from The Falls Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Great Software for Growing Companies!

Pros

Entrata is a great system to keep track of leads and customers efficiently! Their team provides the best customer service in a timely manner which helps keep our residents happy.

Cons

There are a few small glitches here and there if you have too many Entrata tabs open.

November 2017

Tommy from Real Estate

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2017

I have had good and bad experiences with entrata

Pros

Very detailed and complex reporting system. The reports can be manipulated to pull and show you anything you want to see.

Cons

I get lost sometimes on how the software calculates or pulls the numbers. Some times there are errors that are hard to fix with customer service

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Entrata has a beautifully intuitive interface.

Pros

Entrata is user-friendly and functions smoothly. The features offered by Entrata are enough to make it a company's only program for apartment rentals.

Cons

Troubleshooting Entrata and getting bugs fixed takes longer than expected. The software works beautifully when it is functioning properly but it can be incredibly frustrating for clients and companies alike when it isn't cooperating.