Escapia Software

4.43 / 5 (81)

About Escapia


Escapia is a cloud-based vacation rental system that helps vacation rental managers automate property management tasks and online distribution. Key features include accounting tools, lead management, reservations, maintenance, housekeeping, marketing and an owner portal.

The real-time booking engine allows users to create booking rules like variable rates, as well as apply discounts and coupon codes. Automated inquiry responses can automatically answer renter queries. The reservation system allows users to manage front desk operations, accounting, housekeeping and maintenance services. Escapia has also partnered with distribution channel partners including FlipKey.com, VRBO.com and HomeAway.com

The Escapia web portal offers features such as search options, integrated Google Maps, social media links, images and brochure options. Guests can access their reservations and booking details from a dedicated mobile app. Owners are provided with a portal to check the performance of their properties, download income statements and track correspondence.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

81 Reviews of Escapia

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(56)

4 stars

(13)

3 stars

(6)

2 stars

(3)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 81 reviews

Do you use this product?Write a review

July 2018

Cathy from Kauai Kahuna Vacation Rentals

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Escapia is a powerful professional tool to help you run your businss

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Pros

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Cons

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

June 2017

Hayley from Bennington Properties

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Best Overall Management Software

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.

Pros

So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps.

Cons

When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes.

October 2014

Joy from Resort Properties Management

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2014

Absolutely Over the Top Pleased with Escapia by HomeAway!

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my company. The things that I consider absolute PROS: They have automated all the tedious/time consuming processes such as rate building & yield management that I would spend days and hours on with our old software & now I do in about 30 minutes. I have the option of building my own rules & rate tiers, depending on our need to maximize occupancy & revenue. After my initial rules are built, I do not have to go in and spend 2 hours a day to make sure this is done..Escapia made it simple & it DOES the work for me. My saved time = revenue saved and made because I can now focus on new projects to produce new revenue streams. Escapia also has so many opportunities to partner with multiple booking sites, that I have "new eyes" looking and finding my company every hour of every day. For our marketing platform, I struggle with tracking and integrating between the time we developed a concept ->to putting it on our sites -> to launching the promotion(via any platform) ->to analytics->to eCommerce->to complete tracking. With our old software, it took sometimes a week to set all of that up from start to finish. With Escapia, I do it all at once, Again, so many saved hours and best of all ACCURATE Tracking and Conversion Reports & a websites that do what they are supposed to do: WORK. They have support that answer and listen to the issue and most of the time walk you thru it and find the problem immediately and "teach" you how to address and fix it. That is worth the integration itself. You have to do the work on the front end but after that it is pretty painless & we have more than made back the cost of the software in saved time, revenue, happy guests, our favorite: HAPPY OWNERS. The owner access is simple, easy & our owners are more than pleased with this aspect of Escapia & they have noticed the new and maximized exposure Escapia gives us. I can say without hesitation, I made THE BEST choice for our company and could not be more pleased and my expectations have been blown away by Escapia and what it gives me.

December 2018

suzanne from Hospitality

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Best software out there for Property Managers

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Pros

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Cons

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

March 2019

Michael from Altamira Vacation Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great product, full of features

Great customer service. Very robust feature list. I couldn't possibly manage our rental list without a strong piece of software like Escapia.

Pros

Escapia really is a full-service solution. Reservations, housekeeping, trust accounting...it's all in there and works together. I looked at several options before choosing Escapia and none of the others offered as complete a system. Also, they have amazing customer service. Tech support is great. They respond quickly and are very knowledgable.

Cons

The biggest complaint I have isn't about Escapia, but about HomeAway. When HomeAway switched to secure messaging, it made it more difficult to deal with inquiries in Escapia. Also, there are of course some minor changes I'd like them to make to Escapia, but they are constantly improving it.

November 2017

Gary from Hospitality

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

We've built our whole company using Escapia. The sales and tech support teams are incredible.

Pros

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

Cons

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

April 2019

Alexandra from Mountain Chalet Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Perfect for vacation rental management companies small to large!

I have used Escapia or V12 at several companies for more than 8 years and I think once you learn the basics, it is very easy to become a master user, and I keep finding new features and reports that are really helpful!

Pros

The 3 best features of Escapia are 1. they are always updating and adding new features to be current with trends and needs of property manager. 2. They have absolutely the best support team of any software I have used to date. 3. The seamless integration with VRBO/HomeAway is unmatched with any other program!

Cons

The upfront cost is steep especially given how many other web based programs charge per unit and not a huge upfront commitment. And the aesthetic of the site to me, is not very appealing and seems out of date.

November 2016

Karrie from Kihei Sands Rentals, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Escapia is by far the best software I have ever used!!

I have nothing but positive things to say about Escapia software. It is the best!! They are constantly making it better by doing upgrades and adding features to an already great platform! This software has great functionality and is easy to use. It integrates with our website so our guests can see live availability calendars. The automatic payment processing along with some many other features are huge time savers. The customer support is phananominal! I always get a live person who is knowledgeable and can quickly help me solve what ever challenge I am having! They always follow-up to make sure everything is working correctly and to be sure the resolution is working. I highly recommend Escapia! You will be happy you converted to it! I know we are!!

Pros

Easy of use and Customer Support

Cons

I can'tell think of anything I don't like.

April 2018

Pamela from Welcome To Telluride Vacation Rentals

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Great integrative tool for property managers, it has allowed me to professionalize business systems.

All business information in one place.

Pros

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Cons

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

February 2018

Brittany from Gibson Beach Rentals, LLC.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Easy, efficient, and well worth the investment. We have been on for over 4 years now!

Pros

Easy to use, constant updates with details/advanced notice and how-tos, many....MANY reports from which to choose. Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.

Cons

The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software. The last thing I want is my data being stored, shared, and who knows what else by marketing platforms.

While the reports are fantastic, sometimes it'd be nice to have the ability to make your own report that didn't cost an arm and a leg for information that's already in the system.

January 2017

Bethany from Beachside Vacation Rentals

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

January 2017

A Big Complicated Software.

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking. This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Pros

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Cons

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible.

Escapia also lacks some features (such as automated email