The rent payment and owner payout processes are amazing.

The reporting could be better, but the team is working on it, as in BC we have many trust account compliance issues.

The customer service is just outstanding. Many times I've contacted the help desk. Even when the problem is actually me (too often to count), the representatives are fast, professional and kind. The software is robust and we've definitely gotten our money's worth from using it, but the people running the show are the big selling point for me.

After the initial few months of getting to know the software, we now track every dime on it. It's user friendly - for bookkeeping, communicating with tenants and sharing information easily between owners, managers and accountants.

Our bookkeeper doesn't like that it doesn't export to Quickbooks. The search engine for the help section isn't very good - I can never find what I'm looking for in there. There have been a few glitches along the way getting it to work well for our business (not traditional rentals), but resolutions are quick to be implemented by MiPP crew!

customer services very good, prompt in getting back when quest is being send to them

software does cover all the aspects for property Management

Too many options which make it difficult to navigate sometimes but I guess different clients have different options needed

Using MI Property Portal allows me to manage the properties from any angle (maintenance and financial) ,manage vendors (POs,WOs, Invocies ) manage tenants (lease ,tickets,rent,receipts) financial (P&L, balance sheet,rent collection) and reports all linked with the others.I would recommend Property managers to us MI Property Portal as their Property Management solution

Linking all aspects of property managment under one roof and be able to follow the rental process from start to finish.

Con: Not yet allows to import transactions from banks .

I have used other programs and most are US based which have very different laws and do not incorporated all the forms required for Ontario. I find this program very user friendly

This is a program that includes everything that you will need to manage your property. I love the prospective tenant that they fill out application, schedule viewings then write the lease all super easy to use. Automatic rent payments work perfectly everytime. Every email is recorded and all LTB forms are available to email right from the program. Customer service is within hours and even if you don't understand something they are there to help.

Nothing I have no issues with the program