RoomKeyPMS

RATING:

4.3

(84)

About RoomKeyPMS

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere. RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into ...

RoomKeyPMS Pricing

To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/

Free trial: 

Available

Free version: 

Not Available

RoomKeyPMS Software
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RoomKeyPMS Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for RoomKeyPMS

1 - 5 of 84 Reviews

Shelly

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Excellent Software at a Great Price & Excellent Customer Support

From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size.

PROS

RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price.

CONS

There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some.

Reason for choosing RoomKeyPMS

For the functionality and price, RoomKeyPMS could not be beat.

Vendor Response

Thank you Shelly for your excellent review. If there is anything we can help with please let us know.

Replied March 2021

Ken

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Small property less than 50 rooms

Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!

PROS

Able to opperate like the larger propertys

CONS

Would like to have larger check off boxes

Reasons for switching to RoomKeyPMS

Cost of ease of operating. Why fool with success.

Vendor Response

Thank you for providing your feedback and we are always happy to help support you and your team!

Replied December 2022

Paul

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

5

Reviewed July 2009

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

PROS

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

CONS

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Vendor Response

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Replied July 2009

Bill

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Excellent system for our mid sized property

PROS

The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part.

CONS

I have not encountered any that we haven't been able to solve.

Vendor Response

Thank you so much for your feedback. We are pleased to hear that our product was easy to configure and utilize seamlessly. We pride ourselves in our support offerings!

Replied February 2024

Kelli

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Great Customer Service and Functionality

I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.

PROS

Fully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler

CONS

I'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in

Vendor Response

Thank you for your feedback! This information will be passed along to our Product team. We are thrilled to hear about the level of support received from our team and the integration capabilities for online presence via your website and OTA's!

Replied November 2023