Smoobu Customer Service is Fantastic! I always get a quick response, and they never make me feel 'dumb' - because sometimes I ask some off-the-wall questions! I highly recommend Smoobu to all vacation rental owners. We only have 2 units, and we couldn't do it without them!

What we like most about the software: ease of use, communication templates/scheduling of messages, ability to update rates and they immediately update across all connected OTAs, ability to set % increases on OTAs over our direct book rates, Digital Guest Guidebook (& how easy it is to customize regarding what guests see before, during & after their stays), & the ability to nest units. There's more to like out the software, but these are the top items on our list.

Always looking for more features, but what they already have far exceeds previous channel managers I've used.

with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly

Mobile friendly and customer support where the key factor for me

do not have it at the moment, its working perfectly for me

Overall a good experience. We used Smoobu, untill we started hiring Customer Service staff and they needed a centralized communication terminal that when we switched. For most entrepreneurs who runs Airbnbs it works great, in many wasy more simple than other solutions on the market. I wish they did make the SMS automation work, I wish full API integration with VRBO worked as well. But you cant get everything.

Price is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat

no full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week

This was a great PMS two years ago, not anymore.

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick. But it has only been downhill from there. Their development team has made the interface clunky, their servers are down often, my team now hates Smoobu.

Extremely slow interface in 2021. If you manage more than 10 listings, please do not use this software. We had previously used Hostaway and Lodgify. We have had more double bookings with Smoobu by far than with any other PMS.

Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this. Customer support also very kindly offered to import existing direct bookings which was very helpful.

The features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling.

I would say the only negative point we have so far is the handling/recording of invoices. Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices.

Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.

sharing schedules with the teams and the booking site

No PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)

The team in charge of customer service is very professional and they always give a solution of any problem that you can have with the platform.

We would like more functions in the future, also more personalization

The first month with the binding to the OTA was easy and we did not have any trouble to quit the previous Channel Manager and to connect with Smoobu. Now we use it daily with entire satisfaction.

It is easy to learn and to configure, you can phone to the customer service and they answer...

The French translation is not perfect but I can use it

There are many cons and pros to this chanel manager, but we are still planing to use it as moving from it with a lot of properties would not be worth our time. The chanel manager offers us stability majority of time and a website integration.

Smoobu app is a good starting point for anyone who want to give a chanel mannager a try.We currently have 27 properties and all of them are managed through smoobu. Website is built through smoobu (you can check it - www.poloapartments.lt)As a user for more than 3 years, I can recommend this program as it is easy to use, responsive and gives us a lot of functions.The price is very good compared to all other chanel managers.

However, there are flaws. For example, our website is built on 3 different languages, while smoobu check-out is only in one language. I have personally been requesting this change for more than 1 year. No progress. (To add, they do boast that they adapt their program to their clients needs).Some times there are maintanances that make the smoobu completely offline. If it happens in a busy period, you might get double bookings.The invoices just as the check-out page is only in English with no other language choices.When uploading a property to smoobu, there are only a few ammenities to select. There is no free parking selection window. It is very important to have.To add, smoobu engine does no allow to select the amount of children or pets. It only allows selecting adults.There a

We manage all bookings of our three holiday rentals in Smoobu, as well as communication with our guests. We also use Smoobu as a channel manager, to coordinate our bookings with the ones we receive from Airbnb.

While the features of smoobu are all we need, their customer service is just out of this world. Since smoobu is really stable (well-coded I guess), we don't need their help all too often. However, when we do, we get a.) competent and b.) quick replies, every single time.

Not much, maybe just the fact that they recently increased their prices and for us it made quite a difference. We've been using Smoobu since 2018 and we were used to their legacy prices

Very happy with the overall product. Customer service is not available on weekends but the team is very friendly and eager to help when you get to them.

Very easy to use and setup. Quick connection to Airnb and Booking.com (yet to try the others)

At first the messaging system wasn't my favorite. However, the new update looks great and integrates all messaging from Airbnb and Booking.com into the platform. Trying it out now and very happy with it!

Very good reporting and easy to connect channels.

Guest App did not develop, no team management.

Amazing.

I started using Smoobu back when it was really small and sort of beta version and liked it from the getgo. In the meantime they have improved and expanded so much and i am truly happy for them because what they offer is a high quality product. The platform is easy to use,intuitive and responsive,easily accessible on all devices. The customer service is fast and helpful. Already converted many of my colleagues into clients and would highly recommend it to anyone looking for a tool that helps organise your hospitality small business.

The color palette for the website,perhaps.

Simple when it works, but unfortunately that doesn't last long

Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.

We've owned our condo for just over a year. I found Smoobu when I was initially looking for a software tool to help me get up and running renting through Airbnb and VRBO. From the first day through today, they have been super supportive and helpful. The product integrates nicely with those travel sites (and others) to keep things organized (i.e. no double bookings), helps tremendously with communications and provides a great customer experience with all our guests. I would highly recommend Smoobu!

Once it's set up, it is absolutely indispensable and critical to organize and coordinate a vacation rental.

Nothing really... All questions are answered quickly and they continue to add additional features.

Although I am still in the trial phase, I have no doubt that I will continue to use Smoobu in the future.

The ease of use in different aspects: synchronization with the different portals, setting the different payment methods, creating your own web page. There is no need to have great computer skills, you are guided step by step and if that is not enough, clear and comprehensive video tutorials are offered. The contact with the customer service has been pleasant and friendly. I am also glad for the possibility recently offered to block dates before an arrival and after a departure, due to the ongoing health crisis.

I can't get myself to like visually the speedometer of the "use" widget in the desk. In addition, the fact that when I select a property in the calendar menu and reload the page, I lose the previous selection.

We are using Smoobu since 3 years and are very happy with the platform and the great and fast support. Thanks for the great work.

The calendar function is so useful during busy times and the automatic messages make life super easy once set up.

The only thing i would change is being able to view past bookings in the calendar view rather than having to select 'month view' wnen using the app on my phone

Managing prices and availability is very easy, even from the smartphone. The software allows you also to make most changes to your properties by yourself. Messaging with guest from one place makes you save a lot of time: no need to log in and out all day. Automatic mails do the job for you.

This is very easy to use and that makes you very efficient. Their assistance service really makes the difference. You are never alone!

Maybe I'd like to be updated when they release new features, and to make it really complete, they need to develop the invoicing system (more like a PMS)

I don't need to check or update OTA's when a property is booked.

This channel manager is really complete and fits perfectly with the needs of a tourist manager. it's quick to update the data in the various channels. The feature I like most is that I can send an email with all the information to all customers automatically. In addition to the channel with the same price, a booking engine is included.

It should be fantastic to change the percentage different between channels for singolar apartment.

A great experience.

In expensive and very easy to use. Great customer service also, when needed.

Nothing, all was great, I was very happy with the software.

A lot of different functions, easy setup

Issue with a customer service. I have a ticket opened 7 months ago and still get follow-up promises to be solved in the shortest period of time. Addiotional issue - calendar does not work on a built-in website.

We lease out several cabins, and smoobu helps us keep price parity across several OTAs, and we have all communication with our guests in one platform. It also keeps all our places easy viewable in in one place. Customer service is swift in replies if we have any questions, and they are great at developing new features.

Easy to use Many integrations with OTAs such as Airbnb, Booking.com and many more. Cheap

Missing revenue management module to control prices easily. They do have a price management module, but its awkward to use. I´ve solved this with integration towards pricelabs.

La experiencia ha sido muy positiva. Le daría un 9,5. Es el mejor channel manager de todos los que he probado. Lo recomendaría a cualquier persona.

Probé varios channel manager de gestión de alquileres vacacionales y Smoobu es el mejor de todos con diferencia. El diseño de la web es sencillo y ofrece muchas más opciones y funciones que otros software. Decidí usar Smoobu porque es uno de los pocos que integra la app Check.in para hacer el registro de viajeros y el envio de partes de forma automática a la policía. Esto permite ahorrar mucho tiempo. La sincronización con todas las plataformas es perfecta. Nunca ha dado ningún error. (Use otros channel manager que daban errores de sincronización). Y además el precio es más bajo que otras plataformas con menos funciones. Alguna vez contacté con atención al cliente y resolvieron mi duda rápidamente.

No hay ningún aspecto negativo que pueda destacar.

Overall, very good experience, almost no panic in the almost 3 years.They have a good staff, and can communicate with us in several languages.In this example, French is my preference, and I never had a problem.

In fact, when I chose Smoobu, only few channel manager allowed us to rent Rooms and the whole house in the same software.What I wanted was if I rent a room, Smoobu automaticly block the whole house and if I rent the whole house, the 5 rooms are automaticly booked.For the moment it does the job very well and I am under using all other features. (my fault)

The time zone, Smoobu is located in Berlin, Germany and I am in Canada.So if I want to reach then, they are quite responsive in the morning (from 3 am to 11 am) but after 12:00h we have to wait the next day.They seem to have a telephone number in USA , but on one in Canada.

Siempre que he tenido el mínimo problema me han asistido rápidamente dándome soluciones a mis dudas hasta que... me di cuenta que al pedir excel de resúmenes de reservas me duplicaba en los 2 meses una reserva que entraba en un mes y salía en otro. Igualmente solicité que en los excel de los resúmenes necesitaba los ingresos extras (en los portales están implementados) como la limpieza o aquel huésped que solicita parking (10€/día.Estos fallos son muy importantes para mi, pueden acarrearme sanciones ante la Hacienda Pública porque no declaro los ingresos reales, al menos no se desglosan.Tras solicitar en varias ocasiones la necesidad de estos datos en los resúmenes... se limitaron a contestarme siempre con el mismo texto "copia/pega"... (nuestros servicio de software está continuamente,,,, pasamos su sugerencia para ser tenida en cuenta, bna, bla, bla...) aparecen datos inútiles en estos resúmenes y los verdaderamente importantes, no.Aún así continúo con ellos porque he probado otros y son sumamente complejos.

Al principio parece algo complejo pero comparándolo con la competencia tiene un diseño sencillo e intuitivo, fácil de cambiar precios, disponibilidades, bloquear, estancias mínimas, porcentajes de ocupación...

Echo en falta exactitud en datos en los extractos