Displeased with the status quo in facility management software, my clients sought to find a modern, browser-based solution that would easily integrate with their other systems. Storeganise fully delivered.

It's well adapted to the German market - it is fully translated, is GDPR (DSGVO)-compliant, and connects with DATEV through a partner. The built-in customer portal saves a lot of development my client would have had with other solutions. The full API with webhooks makes integration with other solutions straightforward.

Initially, several must-have features for the German market were missing. Storeganise implemented them one after the other as promised though.

We have been very happy with Storeganise since Day 1. They have been accommodating to all of our requests and needs. It's important for us to have a software supplier that is humanising and understanding. I think that has been most important for us.

We wanted to implement valet and self-storage simultaneously but had issues finding an integrated software solution - that is until we met up with Storeganise. We're now able to offer both services in one easy-to-use software. We wanted a software provider that was more in touch with our needs and the changing market. We found this in Storeganise. From the beginning, until now, they are always eager to know whether their software caters to our daily needs. Whenever there is room for improvement they will add it to their next software update. The auto payment function that they offer is a value-added service making payments and collections easier for our clients and our team, respectively.

No real cons as we're able to constantly communicate with the Storeganise team on making improvements for the users.

Well defined workflows and ability to manage all aspects of the process in a collaborative manner

Customer interface still needs to grow a bit in graphical sophistication and usability

Order flow, booking process and user management are the most useful elements of the software. Students can be a challenging market to service from a customer service perspective, and Storeganise has proved a valuable solution in order to improve our ability to manage our service efficiently. In addition, the ease of taking payments through the platform reduced our bad debts and the time it took customers to pay bills. By offering flexible payment options, Storeganise enabled us to tailor the our customer plans to our market. We have quite a unique charging structure, and Storeganise proved adaptable enough to be able to meet our needs. Integration into our existing processes was easy, and support was provided by Storeganise to manage this process. They are quick to react to customer service requests, and the communication is excellent.

One feature missing is the ability to capture e-signatures on valet orders when collections and deliveries take place. This feature would help greatly with our compliance and transparency requirements when collecting. As a seasonal business, it would also help if we could delete items that were previously assigned to a customer but remain on the system.

The experience with Storeganise has been fantastic with ample support all along the way from set-up to operations. The design is easy to use, highly customizable, intuitive and flexible.

A web-based solution in itself has made managing operations much more flexible, and Storeganise also makes managing workflows and customer communications much easier with automated emails and payments available with customization options.

Integration revealed a few operational issues that could be easily worked around or the team provided a hot-fix within the day.