TenantCloud
About TenantCloud
Awards and Recognition
TenantCloud Pricing
Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.
Starting price:
$15.60 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Property Management Software
Most Helpful Reviews for TenantCloud
1 - 5 of 347 Reviews
Alex
2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed October 2023
Satisfaction With Property Management.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Perfect for Small Landlords!
It saved me a ton of time.
PROSI could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.
CONSWell, they don't have a phone support, but once you figure out how to use support tickets you get used to it.
Vendor Response
Thank you for a great feedback! We really appreciate your kind words.
Replied October 2018
Derek
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Well Rounded PM Software at a Reasonable Price
Overall we're very pleased with TenantCloud, and would refer it to other property managers. While there are a few items I'd like to see upgraded, ultimately the value is great for the price. I tested several PM softwares before deciding on TenantCloud and have been very happy with our decision.
PROSI like a lot about TenantCloud. To summarize, I like the ability to maintain all property management related features in one place, the ease of use and comprehensive coverage of the accounting feature, the ability for tenants to download the app and submit payments, maintenance requests, etc directly from the app, the reporting functionality is great, and the application process is streamlined and professional looking.
CONSIt is sometimes necessary to develop work arounds for simple features that are not available such as: creating an invoice for the first payment due on a renewal lease, viewing a lease that is currently out for signature, etc. It would also be nice to remove the per ACH charge given that can be problematic for some tenants. It also takes 5 - 7 days for funds to credit our account after a rent payment has been made, but it used to only take 1 - 2 days which was greatly preferred over the longer timeframe.
Reason for choosing TenantCloud
TenantCloud had more robust features than Avail or Rentec Direct, but didn't cost nearly as much as Buildium and AppFolio. TenantCloud gave us what felt like the best value between overall functionality and cost.
Tim
Real Estate, 2-10 employees
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2021
Daily SPAM & Poor Customer Service Respondes
After setting up one property the system would allow me to at more Units. Didn't have time to figure it out. The daily SPAM, the reply to asking about stopping the emails and I'm glad I didn't try to get Verified. I see a number of complaints on that process. Plus when I reached out to their online support chat, I was asked if I had an account with TC. At that moment I didn't because I wanted some answer before wasting my time. The reply was you have to have an account for us to talk to you!!! REALLY?!?!?!
PROSIt had a fresh look and it was somewhat easy to figure out without looking for or asking for help.
CONS14 days trial is not enough time to really put this service through it's passes. The daily SPAM to upgrade and use other services and not being able to stop them. Per customer service, (my words) live with it or don't use our service.
Reason for choosing TenantCloud
I didn't, I have since deleted my account and this service is no longer be reviewed for use at this time. We are left with Innago and we are testing this service. So far so good, even with some minor quarks, plus it's a free service to use.
Vendor Response
Tim, thank you for taking a moment and sharing your comment with the community. We take our customer service very seriously, so we pulled the dialog to see what happened. Yes indeed, our rep has suggested you create an account but also he has answered all your questions regarding how the system works and how it can help you. We are sad that you have decided not to go with TenantCloud, but we are hoping your business will be in a great place with your next property management software. Best regards, TenantCloud Team
Replied November 2021
Cecil
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
TenantCloud Review
It's been great so far. Anytime I have had a question the customer service is excellent over the phone.
PROSThe Lease template and the ability to docusign leases and other documents
CONSThe ability to customize the the website. For example, we manage a lot of single SFHs and we do not have a property manager on site. It would be nice to take the "schedule a tour" feature off of our page. Instead have them fill out an application and we can contact them to schedule a time.
Reason for choosing TenantCloud
Functionality and free payment processing
Reasons for switching to TenantCloud
Zillow is no where near as robust of a system and their customer service is TERRIBLE