Vantaca has helped our accounting team so much that we estimate we have saved 2 FTE we would have had to hire had we kept using the software we were using previously. That enables us to focus more staffing in places that customers see and feel.

Whereas most other community association management software seems to be an accounting software that was tweaked to do most things well, Vantaca is like someone took an amazing task management, communication and automation software and tweaked it to do everything else well. Think about the day of a community association manager. Task management and communication are involved in probably 90% of what they do. Being able to automate things and reduce workload is another huge advantage!

We have had a few experiences with customer support that were not at the level we had grown to expect. My guess is Vantaca has grown so fast they've had challenges growing their support team to keep up.

I really liked this software if you're in property management. They are constantly updating the software to meet user demands.

I really enjoyed the simplicity of the software navigation menu. It was easy to navigate and made doing the accounting job easier.

Customer service is nonexistent and you can't communicate by phone you have to submit a ticket for every question you have.

Moderate for all it was meant to be. With the lack of focus on small details like reorganizing folders, sorting features, reporting, etc. it make the job for managers more difficult in many ways when the software was meant to help.

The ability to tracking actions in the software.

The lack of focus on making simple processes better like dragging and dropping files in the system, the user interface on my messages and viewing action items is not user friendly, reporting features are limited, etc.

As a community manager, I liked being able to go back and look at things that happened before I was managing that community. This allowed me to be prepared for community meetings. As a community manager, there is a lot that goes on in your portfolio so being able to discover the information without having to wait for a response from the previous manager saves me time. As a systems analyst, I like being able to see the full history of what is done on any side of the platform. I can research and find accounting errors without a degree in accounting, and I can help train new hires and staff that may need a refresher, with real data. I can also easily use association data to demonstrate to leads (board members) the usefulness of the software. Board members can see how the data works with real information to help better make a decision when they hire the management company.

We have looked at other software providers and Vantaca is the closest thing we have seen to an all-in-one software choice. We have looked at software that has the things Vantaca does not, and we noticed that we would be giving up critical features if we did so. Things like Accounting Software, Board approval functionality, and process management. If used properly, Vantaca is great for historical purposes. If the users keep most of their work inside the software, the management company can see timestamps on when messages were sent into the system and when the users replied to the owner. The system has a database of all the information the management company needs for associations. This can include "is there a pool?" "what are the rules for pets?" which will make it easy for managers that take over a community or for the customer service team to be able to answer homeowner questions without having to reach out to the manager.

The system looks intimidating when you first start using it. Most users start to understand the more they use the system. After the user understands the process of stepping an action item, the entire system starts to make sense to users. Training is a MUST with using this software. It isn't something most users can figure out by navigating themselves. Certain processes are harder to manage in the software. Different communities have different rules for violations and the system does not allow us to set different violation models in the database. If you use the app, there are no issues however.

The Vantaca team has been so great to work with. They prioritize feedback and are constantly making changes and adding features based on user feedback. We requested an amenity calendar feature that has recently gone live. This feature has greatly helped our customer service team provide better service to our homeowners.

The [SENSITIVE CONTENT] and board portal have been game-changers. When board members are given the tools to be more self-sufficient they feel able to effectively make the decisions needed to manage their Association. The ability to view homeowner information and detailed financial reports in the portal has strengthened our working relationship with each board member. The magic of the income statement or profit and loss reports cannot be overstated. In the portal, board members can drill into each line item on the report to view specific GL details within the same report.

It would be really great to be able to have the action item window be able to open as a new window like a report or attachment. Being able to confirm the email addresses that were copied on an email or the specific details without toggling to another tab in a web browser would be very helpful.

It has given us the ability to better address our client's needs and to run our business more efficiently and address many tasks that were time intensive previously, making everyone more effective and productive.

A hidden gem is that any system sent emails are tracked and show when the recipient opened or viewed it, and does it for every time they read/open it! Ends the tired comment "I never received your email".

The inability to use the 'go back' button, like more Microsoft software and having to have multiple windows of the program open in order to look at different areas without losing what you're working on. It should have the ability for 'popup' boxes/windows. Also, some of the functions (such as the way they're named) aren't as intuitive as it should be.

I feel it is very easy to run reports that we want by choosing the columns you want in the reports. The collection process is easy to use.

I feel the owner's portal directory needs more. I think the owner's should be able to put in more phone #'s into the system

It's a working progress, we need more support staff available and tickets opened with Vantaca should not be taking 3+ days to even receive a response (without the issue being solved).

easy access (online database), user friendly

Vantaca removing all online payment options for homeowners (causing us to use Paylease/Zego only), monthly updates cause unforeseen issues with accounting and/or action item processing.

My experience has been very good.

The ease of the data base. I like to be able to have all the information for a client when I have them on the phone

Work order process. As I mentioned before

Not impressed at the moment.

I like having all the community information in one place, but it's only as good as the information that is put in.

How long it takes to accomplish a task. More than a simple click or few clicks. It's more like a 5 to 10 minute task.

We honestly regret the move and have lost clients as a result.

The features that do work, are great. Such as the board being able to access the bank balances when approving checks. The owner portal works well also.

The most important features don't work consistently and the glitches are increasing as time goes on. The management team takes no responsibility for the broken modules or the hours it takes many of our employees to work around the bugs and glitches.

Absolutely love this product.

Vantaca is very user friendly. It is intuitive and easy to move around in the system. I like that it tracks everything done on the properties all in one location. The homeowner portal is also very up to date and easy to use.

There isn't anything I can think of that I don't like.

I was on the implementation team. It was a painful transition, but I have come to appreciate many of the features in Vantaca, especially as they relate to the bank interface and our monthly financial packet. I also like the many import options that are available.

Bank interface has been a huge time saver, batch processes, ability to track action items and to see who has done what in the workflow. There are a lot of financial and property management reports available in different formats.

Frustration when there is a programming glitch or something isn't working optimally. Customer Service keeps a list of requests but I'm not sure when/if they will never get to them. I understand that some requests are "wish lists" but others are more urgent and should be give the priority they deserve. I would also like more global reporting options across all HOA's.

The Vantaca team is very helpful and friendly. We have had a lot of meetings and I am pretty sure we have asked the same questions multiple times, but they never seemed to get frustrated or upset because we asked again. This system is also very easy to change for specific work flows. It took sometime in fact there are a few we are still working on but ultimately we have been able to set it up to do things that work best for our company.

The best feature of this product to me is the transparency for the associations. It makes my job easier with the access the Board members have. I would also say the integrations with the banks and printing companies is a really good feature as well.

With changing software there will always be learning curves and frustration from everyone as they take time to learn.

I really like the ease of use.

The ability to manipulate the actions to fit our processes, The importing process is quick and easy. The export is amazing as well. The owner portal is a great asset as well.

Our biggest cons are the AP process is daunting and only one main operating account. The collection process can sometimes give us issues

The availability to keep so much information in one spot; the ability to give the Boards and members more transparency.

It would be nice to have a search function for documents.

Great experience using Vantaca, perfect for HOA management!

It is very complete software, you can have control of all your customers and action emails on a nice interface.

A bit hard to learn on the beginning, sometimes it slows down.