Having worked with Certinia PSA for over 5 years, I find it to be an excellent tool for managing professional services at any organization. The tool is robust and Certinia is continuously rolling out new features and functionality to improve it!

* Customizability - PS Cloud allows organizations to curate the tool for their unique needs. * Features - the functionality offered in PS Cloud is vast and comprehensive. From project automations to staffing to revenue recognition, it is a complete tool for managing professional services.

* While the tool is very customizable, the customizations require the knowledge and capacity of Salesforce Admins and Developers. In a world governed by SOX controls, these resources are usually "behind" a tech team's "wall" so making changes to the tool are not as agile\dynamic as they could be if Certinia could find a way to section off at least the configurable custom settings of its tool from SF.

Our migration from our legacy PSA tool to Certinia has been a great business decision. We would not be able to run our business effectively had we not made this decision when we did.

Built on the SFDC platform and therefore, tightly connected with Opportunity Management in SFDC sales cloud and delivered on a platform we already used and have the ability to support. Additional 3rd party tools available to integrate to accounting systems.

That it is built on a platform and that there are many ways one can accomplish the same task or transaction. This made learning the system architecture harder and longer.

The SCM Module of FinancialForce is fantastic for organizations looking for a plug in to Salesforce that can be customized but also has a lot of fantastic out of the box features. Our company went from using Quickbooks which provided very little if any controls and reporting to using the SCM product which allows you to use the same functionality for permissions, page layouts and reporting as you get in the native Salesforce application. The product links seamlessly into your existing organization and allows you to take Opportunities in Salesforce and create Quotes to your customers, sales orders from the quotes, purchase orders to your vendors and invoices to your clients. You can report at the line item level on all of these objects which gives you excellent visibility and control into the day to day operations of your business. There is also an inventory functionality that can assist with inventory management. We don't use this function but I've seen the capability and it's also fantastic.

Because SCM is still growing there are a lot of new releases of the product that have great fixes and updates. However, upgrading can be a long process because of the amount of testing you have to do. The more customized your environment is the longer the upgrades can take. We are running about 10 versions behind right now due to this. However, we realize this will level out over time and become much less time consuming as the product matures.

Overall we are really happy with our use of PS Cloud and leverage it every day as part of our services organization.

Very easy to implement and start getting benefits near term.

Lots of options to weigh for set up and overall use. Easy to get bogged down on complicated areas that wont materialize or are minor parts of a business.

We went live with PSA about 2 years ago. Since that time, we have eliminated a lot of manual processes and enabled almost real-time scheduling, time keeping, billing, reporting and forecasting from a single platform.

Ability to have a single pane view on the global PS business in our company was one of the major goals for the PSA implementation. We migrated hundreds of the users from spreadsheets-based business to the online/mobile model. Some tasks used to take days of work, not take minutes.

Analytics implementation is still work in progress. We submitted several ideas for how to improve it, now they are being implemented. We will continue to push for a more consolidated and user-friendly forecasting via analytics. Another area is the integration with online calendars like Outlook. Current implementation only allows the events to have 8 duration, we need a more granular approach.