I like the fact that it has multiple functions that I can access to assist me with my tendering, with the least amount of effort. Contacts are easy to add / import. The database is easy to maintain. The group lists are great as they allow me to setup multiple trade groups and to email all or specific groups at the click of a button. Once my tender is ready to be sent its just a matter of hitting send and i can immediately move on to the next project as Rocketmailer sends everything in the backround.

I have not come across anything that i don't like.

Absolutely outstanding! Highly recommended and Kaamilah is an absolute gem!

Detailed Analytics reports, ease of use, local and instant support available and amazing team to work with

When having to report on client campaigns that run over a few months with multiple mailers sent per month using various databases, it is not possible to pull analytics over a period which makes reporting in this manner a very labour intensive exercise

Overall I think it needs a bit of an improvement to better the experience for us. eg setting up our own template the way we want it and the continued glitches to be resolved

We are still relatively new when it comes to using this platform so we are still trying to get used to it. So far the thing we enjoy most is how when we do come across an issue we can reply on the rocketmailer team to assist.

The platform it self has a few glitches that we are struggling to get around without having to contact the rocketmailer team. I would love to be able to customize and set up our emailer template to what we are used to

We send out all our newsletter with Rocketmailer, as well as training invites, tracking the RSVP's for events is super helpful as well as being able to send the invite to people who have not yet opened the email. It's easy to understand reports on the performance of each mail sent out.There are so many things you can do on Rocketmailer which I haven't tried yet, but I will be making use of more of these features in the future.What I like most about Rocketmailer is the customer service, [sensitive content hidden] is always prepared to help even if she needs to help with the same thing more than once, her service is quick and friendly.

Sometimes the newsletters don't look the same when sending a test as to what it looked like on the platform (coding error).Some new customization features will be nice, such as different fonts for forms and more spacing and bullet point options.

Lovely team to work with. Been with them for years now.

Great tech, easy to use, super support. Wonderful people.

Not much we dont like, we use it daily and are very happy.

Very happy with Rocketmailer. Easy to understand and very easy to on-board a user to work on the platform.

The ability to use templates and add standard branding to be used by users.

Not always possible to change template icon colours or current template code. Importing templates from a third-party not always displaying correctly.

Good I enjoy the programme

Rocket mail is very user friendly and gets our message across.

Sometimes it glitches and frustrates me and we could have a better open rate.

Secure bulk email communication with our clients, we have been using the product for a number of years.

Easy to use, no issues to report.

Exporting of stats on the mails - apparently it is not accurate enough. This is what was reported by our Administrator.

It's user-friendly & easy to navigate. We can continuously upload new contacts to our database at the same time.

Creating a newsletter from scratch can be challenging, but not too difficult. ;)

Extremely positive.

The software is easy to use and I trust Rocket Mailer to ensure that everything is above board.

Sometimes it feels like there are too many functionalities squashed into a single page.

The service i get from the person I deal with is AMAZING and prompt. I appreciate this

I like that it costs less than what we previously used and it has more featuresIt is also local

The templates sometimes wouldn't accommodate the way I want to structure my pictures

The product is easy to use and was seamlessly integrated.

just having an option for a unique identifier.

100+%

more design features, CRM capabilities, reporting dashboard, client service people

difficult to find settings / functionalities without help

My overall experience was amazing. The service received from the team, especially [SENSITIVE CONTENT] were amazing. They were always available to assist and really helpful. The tools used, also helped us immensely, and really got us to deliver efficiently. This is such an efficient way of doing business and so professional - look & feel too.

I really like how we are able to get all the information we require, whenever we require it. It is so detailed and I am able to see when a mailer was opened, bounce rates, unopened.

There was nothing I didn't like about this. I personally didn't like the reply options but this is not anything major.

It's super easy to create a great mailer if you are strapped for time !

I think there could be more features to the creator side.

We are relatively new users, having subscribed in September 2022, and the overall experience with the system and the Rocket Mailer staff has been amazing!

It's so easy to mail to existing clients and potential clients with campaigns at the required time. The bounces/unsubscribes and opened data is most helpful.

There should be a way to send a calendar invite from the system rather than generate an ics file.