Great if you can afford the more cohesive packages.

Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights.

The integration with the other features that we use works very well.

I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time.

Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them.

Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback.

It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.

So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.

Dashboards and filters are difficult to use then.

The onboarding and ongoing support from our CSM is AMAZING.

For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. When bringing this up to chattermill no solution has been offered.

Definitely an important support for any Head of Customer Service.

Problems change, perceptions change and the theme structure dosn't follow this trend.

Can’t think of anything I dislike at the moment.

Thanks a mil you're there Chattermill... but also keep improving.

Sentiment analysis with easy to use no-code analytics.

Super user friendly platform that helps us understand our customers.

Great software for NLP of qualitative feedback.

I like how intuitive the system is and how it automatically highlights anomalies and trends ahead of time.

It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively.

By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers.

The support team is also top notch, especially on livechat.

Hard to configure before you can actually start using it.

I dislike how long it can take certain reports in Looker to load.

It's very encouraging for the team to actually see progress over time in a chart, rather than just hearing/reading numbers.

It's really user friendly and easy to present or store data from other sources. It has a lot of chart types and ways for presenting data.

This was very hard to configure for our company. We spent so much time and money but could never get it right.

I dislike for how long it takes given that it never ever truly caches the information. I need to truly make certain the questions I compose or the concerns I ask are really restricted as an outcome.

I think it should look for syntax errors at an earlier stage. Customizing the column names is done the wrong way - you can't edit the current name, you need to retype it (why? such a silly feature).

Capabilities seem endless, nice visuals to represent data, integrates with many many other platforms.

In general it's really helpful and intuitive, after switching from other product it took very short time to get used to looker.

I love the data that Looker was able to give me, as this helped me make real-world decisions that turned into money for the company.

I love how power Looker is and their customer service is above and beyond. They've been super helpful with everything.

I track our business main goals daily and the visualization Looker provides covers our needs perfectly.

Very quick deployment, self serve abilities for the business users are very high.

It has the ability to add custom visualizations and integrations. We also were able to share reports and dashboards with business users , making it easy to collaborate on data analysis and insights.

Looker's company culture is fantastic and the focus on customer support really helps to extent the impact of the product itself.

A good and steady data model creation is possible with looker. Other than that I loved that feature of dashboard customisation according to our needs and it's interference is also awesome.

Maybe in the future, I'll have more time to learn but it is not a signup and use right away tool, it requires training and lots of it.

Looker is an amazing software, in the hands of a well trained BI personell, it's functions are limitless. Relatively affordable too.

This platform reporting capability is on top and incredible leads management software and very easy to integrate to other platforms.

I work in an app that helps pizzerias drive more business. So everyday I make full analysis of how the revenue increases for the pizzerias and I LOVE IT.

I like most the big range of charts and dashboards that I can do using looker.

Ease of use by our users - very intutive. Integration with our big data platform and databases.

Pound Sterling

The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. 

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. 

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. 

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.
Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it. 

We make CX a revenue-driving function for your business. 


LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Multi-Channel Management

Text Analysis

Customizable Reports

Activity Tracking

Customer Segmentation

Real Time Monitoring

Sentiment Analysis

Part of Speech Tagging

Data Extraction

Communication Management

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Social Media Integration

Real-Time Notifications

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Dashboard

Ratings/Reviews

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Drag & Drop

Negative Feedback Management

Topic Classification

Third-Party Integrations

Search/Filter

Taxonomy Classification

Data Verification

Semantic Search

Categorization/Grouping

Natural Language Processing

Full Text Search

Data Import/Export

Predictive Modeling

Filtering

Language Detection

AI/Machine Learning

Multiple Data Sources

Multi-Language

Customer Profiles

Data Analysis Tools

Topic Clustering

Tagging

Summarization

Pattern Detection and Recognition

Entity Analysis

Commenting/Notes

Spam Detection

Process/Workflow Automation

Performance Metrics

Data Cleansing

Contextual Search

Segmentation

Chat/Messaging

Metadata Management

Boolean Search

Machine Learning

Data Classification

Access Controls/Permissions

Single Sign On

Collaboration Tools

Quantitative Analysis

Ad hoc Analysis

Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Chattermill

In Person

Webinars

Documentation

US Dollar

Looker, now part of Google Cloud, is a cloud-based business intelligence (BI) platform designed to explore and analyze data. The solution helps businesses to capture and analyze data from multiple sources and make data-driven decisions.

Looker provides business teams the ability to analyze supply chains, market digitally, quantify customer value, interpret customer behavior, and evaluate distribution processes. Users can also "view source" to understand how the data they are viewing is being manipulated. The dashboards allow presenting data and insights using customizable charts, graphs, and reports. All dashboards and queries can be drilled into, so users can discover information in multiple layers.

With Looker's data modeling language, users can define data metrics and explore relationships between various data sets. The storytelling feature allows users to present data analysis to stakeholders through data-rich visualizations.

Looker is used in many industry sectors across the US and Canada including e-commerce, construction, education, finance, healthcare, media, and technology.

Chattermill vs Looker

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons