We've been able to centralize our data and get so much more information than we could with other software. The support is amazing and you can learn at your own pace with Rent Manager University. We love it!

I love that I can write my own reports, customize most everything in the system with User Defined Fields, change settings to work for our business, integrate with other software.

It can be overwhelming when first onboarding as there are so many settings and options so you need to make sure you understand the settings before implementation.

It is the one stop shop for a large number of management needs from sending out notices to billing and payments with great support.

I love how customizable it is. I also love how many different daily tasks it can address all in once place.

While the company continues to make improvements to the software (a positive thing), it really slows down the ability to function. There seem to be 'fixes' going on almost every week. Sometimes the software runs VERY slow.

Since RentManager upgraded us to "Premium" support - we have had a higher success rate. Casey has been amazing and VERY responsive. Britany has also been extremely helpful. A comparable feature request was finally successfully completed. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more.

Provides us with tools to manage effectively. Allows for reports, letters, media, and more to be used.

Transitioning from RentManager Xi has been a nightmare. Marketing formats 100% changed. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Medium Response to comparable feature from Xi request - WITH

I like the program. It keeps track of everything I need with property, assets, tenants & repairs.

The portals that are accessible for the tenants use.

A little difficult to get use to - lots of reports- most of what I don't access.

Satisfied!

We run properties as separate companies and I like the fact that many companies (owners) can be integrated into one 'location' within Rent Manager.

It is a very comprehensive program with lots of features, and I know that I have not utilized the full potential of the product. I cannot think of anything I am missing right now, but I also have any experience with other similar software products.

Great experience I really do like Rent Manager

The customer service and remote live access

I had never heard of Rent Manager before coming to Greenbrier and a short cut work sheet would of been nice.

We are learning more and more about the features as we attempt to attend Tech Tuesdays and Thursday trainings.

Once you understand the creation of tenants, the creation of units, prices, etc. - it becomes very easy to manage rental transactions.

The program is not always as intuitive as I would like. But, support is VERY helpful in resolving issues.

A+ it’s a pleasure to to business with this company.

I love the customer support. They are always professional yet friendly and patient.

Nothing comes to mind today. I think the reps are always able to help me overcome issues.

It has been wonderful to use rent manager. The customer support staff and always helpful.

Rent Manager is very user friendly. Customer support is awesome!

I do not have a least item using the rent manager program

Ease of use and ability to customize the system to what we need it to be.

We haven't found anything that we don't really like - we are happy.

Overall, Rent Manager has certainly enhanced our business and daily operations. We do not regret the decision.

Rent Manager allows for certain customizations which can make the difference for certain customers. Having flexibility can help with your unique processes or methods.

I think the rent ledger transactions can be enhanced. It seems like customer feature requests are not taken very seriously or are rarely implemented.

I have found hidden gems like the letter writer with triggers.

Talked with tech support today they answered smiling and the experience was very satisfying.

Nothing comes to mind. Everything it does is exactly what I need in a software.

With Rent Manager we have been able to take technological steps forward that were previously too complicated or clunky. As a result, we have transformed many of our operational systems for increased efficiency, accountability, and effectiveness. We are moving all our properties to the Rent Manager platform, so the transformation and improvement continues.

Pricing is user-based, so we have added properties and units at no additional cost. Support is great. Customization makes the software very flexible. Database provides powerful reporting tools to peel back reports and review informative details for decision making. Guidance through integration process was great.

No significantly negative experiences come to mind. There are limitations with any system, but Rent Manager has met or exceeded our expectations in all critical areas.

I had the misfortune of having to deal with another company that is a competitor of RM. I must say that after that fiasco I am even more impressed with the outstanding customer service you get with Rent Manager . The staff of customer service representatives is the best I have ever dealt with. They are always cheerful, knowledgeable, and so very helpful. I love Rent Manager.

I have used RM since 2008. This product is easy to use and makes property management easy and efficient.

The product has so many functions that it takes a while to learn them all. The yearly conference is an awesome place to learn all the functions of this amazing software. Plus it is fun.

See "Pro" above!

As a beginner with accounting software and a non-accountant, I took over management of an 80 unit complex that I owned after firing four successive professional management companies. Rent Manager enabled me to return the property to profitability in the first year of my management. It was a great satisfaction to me. Thanks Rent Manager!

I used Rent Manager for six years as manager, and now as owner keeping an eye on a different property. I can't think of any feature that I don't like, would change, or add.

Rent Manager has increased our ability to selectively share data so that our efficiency improves.

Customer service is amazing. I have always been successful working through issues (undoubtedly user error or understanding) with their help on the first try.

The program is so robust I feel as if I am leaving features "on the table". I need to continue my training and use.

I really cannot say enough good about them.

The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

All in one product for rental communities that is simple to use. Can do A/R, A/P, reporting, etc. There really aren't any major missing features.

For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

Overall, RM has been the best property management software we have used to date. It isn't perfect but there is not much that compares.

We love the lease generation as we use this the most. We also love the history/notes section to keep tabs on each tenant and property.

We have issues with the tenant portal about once a month as well as the incoming calls tab reporting incorrectly. The software does crash every once in a while as well.

You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.

Converting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.

I like that it's free and open until 7pm eastern. There was a time when the phone reps didn't seem that well trained but that hasn't been the case in the last 4 years or so...we get VERY well trained support when we call in and they are friendly. Like the extremely detailed reporting that I can customize, great andriod app, user defined fields that we use a lot to manage the unique competitive advantages our business has, integrated VOIP is really cool, nicely organized software (such as prospects, customers, epay, work orders, etc), and on and on. There's a lot I like about lcs rm...event went to their user conference last year for the first time in New Orleans and our team enjoyed that. The pricing model isn't always ideal. Sometimes it's confusing. But that's perhaps par for most software companies. They have released so many new features so quickly (and they really are good features!) that about 5% don't work.....but they always fix them within a few a weeks of us letting them know. It's not web based yet...but then again, I tried a web based site and it was terrible!! I had such limited features. RM12. rminspection needs a bit more building out as it's kind of clunky to use but it does work and is helpful. I would like for them to have an affordability module but I hear that's in the works and from my experience when RM says they are going to build something, they do! If you like details and you like to analyse your data and you want REALLY strong financials ingratiated into your resident management, than this is for you. RM also appears to be on the leading edge of web and app integration with the core product. My company of about 40 gets excited when RM makes new releases because it's usually something cool and different that we can use. Like texting with residents and voip integration.

the drill down feature. Being able to find Tenants with different information. All of us use different things so remember different information. I use names, another worker uses Owners and another uses addresses. While speaking with Owners, I can always get the answers I need from this program to help answer any questions they have.

I would like to customize the reports without extra purchase I wish there was a book to reference when training someone new to the program. Videos work some but most of the people I have helped train are hands on learners and with a book, I could show them some and then let them explore the systemn with the book.

We have been using the software for close to 10 years and have not thought about switching products. There are even facets of the software that we do not use and just not changed how we do business to use them. Happy & content to stay with the product that has served us well. We have grown significantly in this same time frame and the product still works great!

We are easily able to track everything we need within the software. There is no need for supplemental software.

Every once in a while, despite all the bells and whistles this software has to offer, we run into something we would like to report on or see and we are told that it is a suggestion but not implemented as of now. That has only happened on rare occasions and not recently.

Its been great - over 2 years using them and no real complaints. Do not regret picking them.

Extremely capable and customizable. There is a feature/tool for every thing I need. Also, the customer support is incredible, always available and always helpful.

The interface of the desktop version is a little outdated - but still extremely functional.