All 123FormBuilder Reviews
1-25 of 160 Reviews
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Kathy
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
I can’t live without 123FormBuilder
This software is a must-have for my business. It offers everything I need as it offers over 2000 template forms and has comprehensive form solutions. Integrates well with numerous software programs.
CONSForms sometimes freeze when integrated into Wix websites.
Samya
E-Learning, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Simple, easy, effective and professional.
I love 123 FormBuilder. It is easy to operate also has a professional presentation. It was essential for me to have a system for registration on the class I offer and to collect feedback from my clientes. I am small business owner and was doing many thing on my own and 123 FormBuilder made my life easier. At the very beginning even the free version was serving me very well covering all my need at that stage of my growth. The simplicity and the professional presentation of 123 FormBuilder made my very beginning possible, actually not just the beginning but the growth possible as well.
PROSI love how simple, easy and effective the 123 FormBuilder is. I could create a very professional surveys, online registration and feedback forms for my clients which has helping me to improve my services. Once I create the form I could send the link straight to my client or connect the link to my website page. The software is very intuitive and even if you have no experience with technology you can create professional forms for your clients with no problems. It also has verification before the cliente send the form to ensure that your form are filled by people not robot. Which make it very professional and safe.
CONSI am very satisfied with 123 FormBuilder. I have no problem with this software until now, it has covering all needs of my small business - regards to my forms - pretty well.
Jared
Verified reviewer
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2018
Does not integrate well with payment systems
The customer service was terrible in the end. The fact that they couldn't fix this problem was mind-blowing given how big of a negative impact it has on a business. If you collect payments for your events DO NOT use this system.
PROSIt was cheap and seemed to work at first. User friendly but in the end it was the worst choice we made in the last decade.
CONSWe use Square as our payment processor. After our first event and having over a dozen of participants show up that we were not expecting, we learned that the system does not properly notify when a participant has actually paid. The system showed that the payment was not completed when it had actually been completed. We were told that the reason for this was because it did not directly integrate with Square and that if the registration window was closed before the payment was complete, that the registration system would not show that any payment was made even if it was. We worked for hours with the team to see if this problem could be fixed but no solution was possible. If you collect payments DO NOT use this system! A system whose code cannot properly determine if a payment has actually been made is catastrophic to an event. Because our events are planned based on the number of participants we ended up having to pay hundreds of dollars per event for last-minute housing, food, space, instructors, admission fees and more. By the time we had learned this, we had already opened up many more events and were stuck for over 6 months dealing with random people coming to our events and spending hundreds of hours verifying every registration with Square to see if payment had been made. About 30% of all registrations had incorrectly identified whether or not someone had actually paid and we were left to pick up the pieces. RUN from this if you collect payments. Use something else.
Lana
Verified reviewer
Public Relations and Communications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Simple form with many functions!
I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.
CONSI do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay.
Thomas
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Excellent Lead Generating Forms
Couldn't be happier. I receive a lot of positive feedback.
PROSOver the years I have used the software I might have had one question for support when I first started using it. I accidentally deleted one of my forms and it was recovered immediately. I have many forms with a lot of my eye-catching graphics. The software allows me to generate forms that get results.
CONSNothing. It does everything I want it to do. It is exactly what I was looking for.
Patrick
Verified reviewer
Philanthropy, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
They money grab by offering a lifetime deal and then making the free plan better 4 months later
They're liars and thieves. This was a planned money grab.
PROSNothing, they're a scam. 0/10 would not recommend.
CONSLet's talk about 123FormBuilder's scam of a lifetime deal from only 4 months ago. It was to their "gold" plan. Let's compare the gold plan they asked us to buy to their new free plan. Lifetime deal plan - 500 MB of storage - 3 rule maximum - No webhooks New free plan since the lifetime deal - 10 GB of storage - Unlimited rules - Unlimited webhooks When I asked them to honor updates included they responded by saying that they were honoring updates of the gold plan - which they no longer sell.
Reason for choosing 123FormBuilder
Because I thought it wasn't a scam.
Reasons for switching to 123FormBuilder
Because I was conned into their lifetime deal
Vendor Response
Hi Patrick, We understand your frustration with the new price plans, so please allow us to say this. When you have purchased your current price plan, you have bought from us the features listed at that time. Your account has all the features promised back then, right? Our price plans changed for new users signing up starting February the 1st 2021. We also ensured we maintain and provide all the features on price plans purchased before February the 1st 2021. We would also like to point out the differences on both pricing versions you mentioned. ? The Gold plan allows 5000 submissions per month and 20 forms while the actual Free plan allows only 20 submissions per month and 3 forms. ? The Lifetime Gold price plan allows for approval & submission export - both features not included in the free actual plan. Also, you can switch whenever you want to a new price plan, as shown here https://www.123formbuilder.com/signup.html#compare. Thank you!
Replied February 2021
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
123Formbuilder goes far beyond creating traditional forms!
123formbuilder has ample options for question type and customization opening the door to meet so many needs such as applications, surveys, reports, etc.
CONSThe pricing for 123formbuilder is not too high, however, the options within the lower cost levels are limited. For example, the lowest tier has a question limit that is pretty low.
James
Verified reviewer
Motion Pictures and Film, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Forms and surveys made easy
More users submit and interact.
PROSI used to use google forms which compairs nothing to this. Firstly, more users interacted and liked the form more, and it gave me better stats and customisation.
CONSNothing really, its much better than google forms if you ask me!
Heather
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2018
Excellent
Ability to make a huge variety of forms and add personal logos for your business. Excellent customer support to help with any issues you may run into. extremely user friendly for all levels of staff.
CONSThe amount of form fields with the starter pack could of been a bit higher as some of the forms I needed to create had a huge amount of fields but for many the amount is more than needed.
Sebastian
Verified reviewer
Internet, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed February 2016
You want some powerful and elegant forms for Your Online Business ? - 123 forms is the solution for u !
In short... With 123 forms I got the Features that enables me to create basically anything that my heart really wants. I like the analytics features and all the benefits those guys gave me. Also, more than that, I like that fact that I have full protection with SSl Certificates and captchas in place. If you need surveys and beautiful & functional forms I can't speak highly enough of this company.
PROSdrag & drop features that makes the processes much easier SSL Encryption, captchas and so much more Amazing Analytics for my forms I like that features of connecting & collecting with my Google Drive & CRM very fast and easy I've tried so many forms but those guys are awesome :)
CONSI had some problems when I wanted to connect with stripe. I hope I can solve this issue fast enough to finish my thing. Slow support for Free users but still you have a support for your projects :)
David
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2020
Easiest to use form builder software out there
I used the software to hire staff for our nonprofit. All the applicants who used the forms said they were easy to access and complete.
PROSThe software was very easy to use. To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document. What was really helpful, which no other software on the market does, is the fact that you could fit up to two column's worth of questions, side by side, in the same document. This allowed you to keep forms short as all of the space was used efficiently. Most other form builders force you to create one big, long column of questions that stretches across multiple pages.
CONSWhat I liked least was the fact that the software was missing the ability to export forms to PDF or Word. The only way that I was able to share the form with users is with a URL. This is an issue for me because in my line of work I work with clients who do not have reliable internet and yet still need to fill out the forms I send them. With an exportable Word or PDF version of my form, they could do this.
Vendor Response
Hi, David! First of all, thank you so much for reviewing us! We appreciate any feedback that helps us constantly improve our product! We appreciate you checking in to see what features we have available. At this time, we do not offer the possibility to export data into Word documents, but it can be exported to Excel. Moreover, there is a workaround to get the PDF file with all your form's data. Please read this article to see how to export your entries to PDF (last section): https://www.123formbuilder.com/docs/can-i-save-reports-as-pdf-files-from-online-forms/ Thank you again for your review and we wish you the very best as your business grows, The 123FormBuilder Team
Replied October 2020
Anonymous
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2018
Just a TERRIBLE product - borderline dishonest business
Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework. Color schemes which work well with WIX templates
CONSWhere do I start. 1. The WIX plan gives you 100MB of upload data, but no easy way to manage the purging of the data. You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage 2. We regularly receive payment failed notifications, when ALL our payments have gone through just fine 3. They just want you to upgrade to their much more expensive plan, and they do everything they can to mislead you to purchase 4. their support is mostly unavailable in real-time and unhelpful/unfriendly 5. wonky interface: discrepancies between what settings they say are active and what appears in our account/form settings 5. Overall a terrible experience and we're actively looking for an alternative at this point
Rose
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
Good Product, Slow Service
This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day.
PROS123 FormBuilder is easy to use and allows near-infinite construction and customization.
CONSThere is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company.
Reason for choosing 123FormBuilder
123FormBuilder allowed us to customize the form more and had better payment integration.
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
123 Form Builder Review
Good
PROSThe ability to change the form fields as required . Instant viewable changes. Different forms for promotions . Ease of use for client . Easy to read for customers. Instant reporting of receipt of form completed by customer.
CONSSometimes the contact form disappeared off the website and had to review.
Reasons for switching to 123FormBuilder
Less cumbersome . Easier to change and use.
Cathy
Entertainment, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
123FormBuilder - Feedback
Basically described in the Pros section, ease of use and reuse of a master form. The ability to drop the link into an html, create reports, real-time notification of registrations, customize the "from" in the notification responses, and appear to be your client on their behalf.
PROSI was in a hurry to find a solution for a client of mine - A form for their guests to register for an event where I could produce registration reports for the client and monitor registrations. I also needed access to the form to be a link that could be dropped into an HTML invitation. I found 123FormBuilder for the first project, and have not searched for another option 15 projects later. I admit that I need to take time to perfect my template by learning about all options 123FormBuilder has, because I know there is room for improvement with the look and feel the client sees when they click "register here." I would suggest taking the time to build that first one, then it's so easy to duplicate and modify for future use.
CONSThe support icon that is always in the corner while I'm trying to design a form.
MIRANDA
Transportation/Trucking/Railroad, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2020
123Form Builder
Very satisfied and would highly recommend
PROSEasy to create as many applications as you'd like. Easy to add link to your company website's employment page.
CONSNothing at this time. Been using for over 2 years and have not experienced any issues as yet
Vendor Response
Hello Miranda, Thank you so much for your feedback, we more than appreciate it! We are happy to hear that our product has been useful for you. Wishing you the best and to many happy forms ahead, The 123FormBuilder Team
Replied September 2020
Franck
Used free trial
OVERALL RATING:
5
Reviewed May 2013
123contactform is Awesome
I registered with 123contactform one month ago, and I am really happy with their service. First, the form is the greatest I've seen on the web for Joomla (and I searched a lot), but what I like even more than there excellent form is the live support. I had a problem with my form today, and Chris (a member of the support team) stayed with me for almost one hour helping me via the live chat. This is amazing! But what is even more amazing is that I'm only a free member, and I didn't upgrade yet. I've never seen this kind of support, and believe me; I work online since 2006. Let me tell you that I bought another form builder from another company for my joomla site, and their form didn't work for me. They didn't even bother to take care of my problem, although the problem was on their side, and when I asked for a refund, they just told me: no! Hapilly, I am with 122contactform now, and I recommend it to everyone.
PROSExcellent form Drag and Drop super easy to use All features you ever need on a form Free service is better than some other paid services Excellent and super fast support
CONSLimited to only 10 field per form for free members (I wish I could have more) Paid version is a little bit expensive.
Anonymous
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Perfect form for authors and freelancers.
Pros- Lots of integrations, options, customizations. They've done really well with making a robust builder that's still easy to use and setup, with minimal fuss necessary. It's simple to create your form and deploy it no matter where you need it to be, because the integrations cover most popular platforms, and the standard publishing options like jquery, HTML, or link form handle the rest.
CONSI really feel that notification emails upon signup and exporting as a CSV should be standard to all plans. In the privacy conscious age we're in now, people need that extra email to remind them that yes, they did sign up to this. A "Thank you" page on a website they'll quickly navigate away from isn't enough anymore. Exporting as a CSV is necessary as almost every business is now using forms for newsletter signups. Without being able to export as a CSV, we have to manually export that data one signup at a time. Those two options really should be standard on all plans, not just the paid ones, as the times change.
Charlene
Non-Profit Organization Management, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
I use this as an add-on app to my website to make forms for web visitors to fill out.
Makes it easy for web visitors to fill out a form and email it to me to answer their requests (i.e., add them to a mailing list or committee, send them requested information, etc.) Great app! I have a hard time finding the app from my website software. I wish my web app people would put a link to this in the website editor instead of me having to remember how to get to it.
PROSIt's pretty self-explanatory and easy to use. Customer service is really good. They get back with you pretty quickly and are good about making sure they have helped you with your questions.
Anonymous
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Good and easy form builder cheaper than similar alternatives
Good cheap alternative than most enterprise form builder applications
PROSEasy intuitive UI with well integrated management features for handling and updating the UI
CONSThere is no good preview feature to see how changes affect a form. No realtime editing and publishing
Sheilla
Design, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed August 2022
Basic builder that gets the job done.
The best thing about 123FormBuilder is its ease of use. You can get started in seconds and have a form that's ready to use. It's easily integrated with Wix and looks great on desktop and mobile.
CONSThere's a 5-form limit that you can create on the site under their free plan. The aesthetic of the forms also could be improved.
Jason
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2018
Best form building solution and an all rounder
123FormBuilder gets the job done without demanding too much from the user in terms of technical know how. This is the biggest pro I have felt about it.
CONSThe options provided are very limited, especially in the free plan which makes it basic at the best. They can include more features in this plan.
Anonymous
Used free trial
OVERALL RATING:
5
Reviewed July 2014
Helpful Support
We are using 123ContactForm for several clients, and our experience has been very positive. During our evaluation period, the sales team was accessible to answer our questions and was helpful in ensuring that we were fully informed about the plan options and their associated features/functionality. Likewise, the support team was very helpful, providing timely responses and assistance to resolve technical questions as they arose. They went above and beyond to help ensure a successful conclusion to our trial evaluation.
PROSEasy to use; very flexible; integrates very easily with 3rd party elements including Google Drive/Docs. Great support.
Pamela
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
123 Form Builder is outstanding!
Superb experience and have tested many apps!
PROSTech support is available via email and sometimes via skype-like call. Often send short 20-30 second videos that show exactly what to do. Techs go over and beyond to make this app workable! Also incredibly efficient phone app! Both computer screen access and phone app access excellent! Any detailed problems are addressed incredibly efficiently!
CONSThere are no cons to this app! Even on weekends, support available.
Reason for choosing 123FormBuilder
Detailed properties and excellent tech support!
Reasons for switching to 123FormBuilder
123 Form Builder had depth of detail to use for multiple needs.
Donagay
Education Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
How great it is
I can now go green so no paper ussagae.. Everything goes automatically so the works gets done faster and efficient.
PROSIt is very easy to use and helps me tremendously.
CONSI didn't have problems with it so forme I will say nothing...