CampSite has helped us scale our growth without needing to hire more people because of how efficient and easy it is to administer.

CampSite enabled us to scale our small nonprofit but simplifying the registration and participant management process. With Campsite we are able to register students as well as collect forms and payment in an efficient way.

Overall, I love Campsite. I think the user facing side could be improved especially with respect to making it easier for parents to navigate. In particular, having a way to customize directions for downloading and uploading forms would be helpful.

We have been using this software since 2015, anf from the very beginning we have had the best experience. The training, the response, the customer service, everything is A+.

This software has all the features we need to set up our Summer Camps AND also our Year School Programs and Workshops. It is very friendly and is improving and adding new features constantly. The Support Service is very quick replying back. I love this software and recommend it 100%!

The only thing I have trouble with (and might be my PC/connectivity) is to log in at the billing portal to print the monthly receipt for reconciliation purpose. Can't say anything else, the software is amazing!

customer service, during camp season it is very easy to use and is helpful

wish they had a video library that from the site could show what you need

Campsite has been great! Especially for all the backend administrative work I do!

I like that a majority of our precamp work can be done using campsite. I love the advanced reports feature. You are able to add filters and fields to customize the reports you need. You can also save them and limit the viewing and editing permissions on each report.

Parts of the billing system were confusing in the beginning. There are a ton of resources under the FAQ or help center section to help navigate any difficulty. There are also great videos on youtube if you get really stuck!

We are very happy with everything from Campsite

We have a very complicated system and they were able to put everything together. It was a very smooth process. Training was very good and customer service is wonderful.

I don't think there is anything I don't like about Campsite. They are able to delivery on everything I have needed.

Wonderful experience, better than any other program I have used.

This software keeps all camper information in one place with lots of options on how to pull reports and access different groups and information.

The "Enrollment Extras" were hard to use and use reports with.

We are new to CampSite so our experience is limited. Overall, the software has met or exceeded our expectations.

It does not appear to be an Internet hog. We have poor internet at our camp and our financial software struggles but CampSite has not. We have been able to configure and customize CampSite for almost every existing business process. It was not without a lot of effort but we like the end result.

There needs to be an automatic population of spending money when money is provided through a registration option. There are several areas within the software that are not consistent. Some features available on the camper side are not available in the event side but should be available...it's all the same "stuff".

Wonderful experience - has changed our practice - very happy with the product!

So easy to use!! User friendly and so great to have ALL the information needed at your fingertips! We had previously been on all paper forms for our medical/registration/bunking - everything at our camp essentially and this made it so much better!

A few “customization” things we wish we could change but nothing major and easy to work around!

Overall, CampSite has been great. The billing, invoicing, and reporting can have it's difficulties.

I love the accessibility for not only the team but for parents.

The billing component doesn't match 100% with how we have done things in the past making it a little difficult to maneuver.

Overall experience has been easy to transition into this new platform. When I have trouble finding an area the FAQ and help area have all the answers necessary.

I like how the platform is easy to navigate through different dashboards from Campers to Staff and then over the Admin and the Conference & Events dashboard. I love that you can adapt most features on the platform to better suit your needs such as custom forms, custom medical questions etc.

I wish there were more features and customization available under the Medical Dashboard.

The customer service people are wonderful to deal with. They are typically very knowledgeable and helpful. The back end of the site is tedious but once you understand how it works, you can program it to do anything you want. And if you cannot figure it out, the support staff will do it for you.

What you get for the cost is exceptional. Their customer service is always extremely prompt and helpful. I get responses very quickly.

The user experience is not as slick as some of the more-expensive versions, although it does the job very well. For those who are not tech-savvy, on a mobile device a parent may not be able to find the menu bar even though it is there because it doesn't have the words MENU underneath the 3 little bars. So, they assume, the system does not work and call me to complain. The latest version is more attractive than it used to be. However, the gigantic blue tags box makes a lot of parents not bother to scroll down to look for options saying "there are no options for camps listed." It is certainly user error, but an issue nonetheless. Another issue I wish they would correct is that although you can sign one child up for as many camps as you would like, you cannot pick up another child during the process, select all of their camps, and pay for everything all at once. What happens to a family that has 3 children all enrolling in the same camps, because the cost is the same, it sometimes flags a fraud alert. Just charging them all at once would be so helpful. I would also like the option to allow anyone to purchase a credit - like a gift card with a number that can be given to anyone else. Not something we have to pay extra for, and not something we have to manage on the back end. A gift card or gift certificate. Like buying a gift card from Target. Anyone can use it, right? That's a missing element. Give us a University School of Jackson Gift Card purchase option on the main page.

Overall, Campsite has been a refreshing experience. It's interface is clean and simple and you can tell that it was designed with a "camp director's eye". Their advanced reports allow the user to extract any information you want from the database and seamlessly execute emails, texts, transactions from that list! The new API capabilities ties into Google Docs which, to me, is a game changer. Their customer service is terrific - the team responds quickly and effectively to all tickets submitted to the database.

I think Campsite strongest feature is it's easy to use interface, not only as a Camp Director but from our parents perspective as well. I've received great feedback from our parents, specifically with respect to the ease of enrollment, photo viewing, phone call scheduling and the Campsite one-way email system. If my parents are happy, I'm happy - so to me that's an invaluable advantage.

None at this time - still learning all that this software can do!

I've found Camp Site to be extremely helpful and user friendly. We've compared it to a few other management softwares, and while there are a couple of things that can still improve, this is the most all encompassing software system we've come across. I'm very happy with it, and I would be extremely upset if we were to switch to something different. The customer service is always on point as well. They are very quick to respond and always willing to set up tutorials to teach us how to use the latest and greatest features. I would 100% recommend Camp Site to other camp professionals.

All the features it has to offer from registration, bunking, photographs, emails, activity scheduling, medical forms, communication with parents and staff... it has it all. The customer service is amazing as well.

While there are a lot of features offered, there are a few things I haven't found a super efficient way to do. Every system will have its struggles/flaws.

Customer support is always responsive and helpful!

I love the intuitive nature of Campsite reporting. It is easy to narrow your reports down with filters and send emails based on those results.

When new updates are rolled out, there are often unintended consequences that affect other features.

Camp site makes the registration process go much smoother for the campers.

The software itself is great. We've been using it at our camp now for around 5 years. It has definitely helped us with streamlining the registration process. It is great for handling all of the money so we, (a small camp), don't have to deal with all of that.

There must be a lot of for profit camps out there using this software, because as a non-profit camp we have a hard time justifying the expense. It's not cheap software, and every year we debate whether we can afford to continue using it. The other issue is that they lack functionality in the Staff module for dealing with minors as staff. There are many things that we need the parents to fill out and do, but the software gives us no options for dealing with that. We have minors as staff coming and going throughout the summer, and we have no way to allow parent to sign in and fill out medical information on them and so on.

Good experience, always quick to respond and support.

Eases of customer use when completing camp registration and the ability to make certain fields of family information required before payment.

Would like to have the ability to block some contacts.

Overall, CampSite is a very effective program for our camp needs.

Ease of use. Being able to produce Advanced Reports with filters for our needs.

We are unable to add extra categories necessary for our medication delivery reports. For example, Bunk name. This caused extra work when simple added features would eliminate it. We also can’t print full page medical logs if a camper needed to see someone outside of camp. We had to copy & paste the information into google docs in order to print all necessary information to pass along from our medical providers to the outside camp ones. Also creating more unnecessary work on our end.

I enjoyed using campsite. Compared to our last software, campsite is much more user friendly. Using advanced reporting and be able to pull specific camper information was very easy. The ability to send an email to a specific group was so easy. Parents were able to access information easily and register easily as well. Changing enrollment options, however, was a little time consuming. Being able to have credit card information saved came in handy to, to make any changes with camp enrollment and easy refunds.

Compared to our last software that we used, Campsite offers easier communication to the parents. The email and text feature straight from campsite is very convenient. The advanced reporting allows you to filter this communication very easily.

The financials need to be manually done. When unenrolling a camper you must delete the option from the financials. Also, when there's a discount and an option is deleted, the discount does not automatically changed, and cannot be edited- you must delete the original discount and add a new discount. It is more time consuming and easily able to make a mistake.

CampSite has changed our working experience, as well at the customer experience for our camp. We look more professional, can keep track of so much more, and have increased the safety and security of our campers.

We love how easy it is for us to use CampSite for keeping records, taking attendance, running reports, and doing everything that we used to do manually with 100's of versions of spreadsheets and lists!

There are still some areas that can be improved in the functions of certain things, however they are VERY responsive and always putting out updates, so these things are constantly improving.

I am the office manager at a day camp in NY. I am very happy with the purchase of Campsite software. The support is excellent. The reports you can generate are flexible and can be easily modified and customized. Enrollment and billing is easy. Invoices are sent via e-mail (no more mailing invoices). If there is something I need and don't see, they never say "oh we can't do that" they say "let me take it to the team and see what we can do"...

Flexibility and Ease of Customization of Reports

Wish the font was a hair bigger when printing reports. Not the worst thing, I could always export it to excel if needed (but would be nice).

It has a strong reporting and data collection ability to summarize data for reporting as well as keeping camp organizaed.

It's slightly rigid in some aspects that would allow it to be easier to do research. I.E. a drop down list for schools instead of keying from families and staff to eliminate the constant scrubbing of miss ordered words and abbreviations.

We have solved a lot of issues starting with our member experience and in house reporting. The accounting of children and the history and statistics we have at finger tips.

Reporting, Ease of use for our families, Customer support, attendance module

Financial Reporting and accuracy. We have had struggles with the reporting and accuracy of the numbers being different in different areas.

It's user friendly (for most part), the team behind the scenes is amazing. they always reply within a few hours at the latest and are always willing to assist.

There are a few limitations but we've learned to overcome them.

The software was created by people who understand residential camping and the software is very compatible with most camp programs. It is VERY easy to customize the program to fit you.

There are minor flaws in some of the features that aren't always conducive to medical based residential camping but they are easy to overcome.

CampSite is intuitive and very user friendly. Integration with API is easy

I wish some of the field were more customizable