All Datto RMM Reviews
1-24 of 24 Reviews
Sort by
Muhammad Abdullah
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Administrator's review
Great experience and would recommend to everyone
PROSEase of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys. Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications. Easy patch management and targeting flexible due to UDF fields provided by datto
CONSThe NEW UI is not as user friendly as old one
Reason for choosing Datto RMM
Datto has more flexibility and features compared to most products in industry
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Used the product for a few years now
Better than other products we reviewed and has worked well for us.
PROSGood integration into Autotask, New interface allows customising what you need to see first.
CONSOverlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations
Reason for choosing Datto RMM
Better integration and less additional bolt ons needed to do the job
Reasons for switching to Datto RMM
Move to cloud based solution
Tyrone
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Key support tool to our MSP
Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.
PROSLove the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.
CONSThe only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2023
RMM Agent stops working often
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
PROSIt was easier to use than connect wise/Labtech
CONSAgent stops working often. Hard to manage. Expensive.
Reasons for switching to Datto RMM
At the time you had to host your own server. Was a lot of work.
Jordan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Great Product
I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.
PROSEasy to use as an RMM tool Easy to navigate & train others on Tons of customizability
CONSCustomizability can be overwhelming Interplay between groups and filters can be confusing
Ivan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers
The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.
CONSNot a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.
Reasons for switching to Datto RMM
Reduce costs, streamlined operations, better experience.
Rudolf
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2022
New Scripted Job
We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.
PROSCreating new components or jobs that would work on specific clients.
CONSWhen a job has failed, maybe we can gather more specific data for troubleshooting purposes.
Reason for choosing Datto RMM
It has multiple tools that we can manage and utilize for work efficiency.
Reasons for switching to Datto RMM
MSP use
Simon
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Datto RMM
Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.
PROSEfficient modern works well! All the data we need is concisely and logically arranged especially the new interface.
CONSPatching is my least favourite part specifically 3rd party patching which to my mind doesn't cover enough applications so we supplement it with another product.
Reason for choosing Datto RMM
Integrations with partners
Reasons for switching to Datto RMM
Partner integrations
Micheal
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Datto RMM: A Reliable Remote Monitoring and Management Solution
I like the capabilities of this remote monitoring and management solution. Datto RMM has been friendly and easy to implement.
CONSDatto RMM works so well for us. No dislikes for Datto RMM.
Jessica
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2024
Good Product
The features are great, lots you can manage without evening connecting to the device.
CONSDoesn't consistently open and sign in properly.
Brian
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Automation in the Kaseya ecosystem
Positive. It gives me great insight in to our environment.
PROSI like how Datto ties in to Autotask PSA and ITGlue. If you are going to be using the Kaseya ecosystem, Datto is a great tool to add.
CONSI would have liked to see more healing options within the agents. Built in scripts that can be run, snapshots and ticket submission, etc.
Jaden
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Datto RMM is great for MSP and Client usage
Overall it was a great product. We used this along with some other Datto products all of which we liked.
PROSI liked the ease of access. We used this every day to connect remotely to devices. It was quick and painless
CONSOnce connected it would sometime leave the users desktop all black until they rebooted. Not a huge issue
Reasons for switching to Datto RMM
MSP decision
Terry
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Datto review
Ease of use with deployment. Great product to remote manage machines.
CONSPatching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.
Reasons for switching to Datto RMM
Better product overall.
Luca
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed February 2021
Datto RMM
La cosa che più mi è piaciuta è il fatto di avere tanti component già pronti
CONSUltimamamente le gestione delle patch Microsoft non era ottimale, mi è più volte capitato di non trovarle distribuite.
Samson
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Easy to use RMM
Well laid out dashboard and good documentation, patch management it great and support is helpful
CONSSometimes the dashboard and load in a random language other than English needing the page to be refreshed
Ed
Telecommunications, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
SCAM ALERT!!!! DO NOT DO BUSINESS WITH DATTO, the "quote" is a 3 year contract!!!
DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!
PROSSuper friendly and helpful staff at the start. Then..... they send you a "quote"
CONSThey "quote" they sent was a 3 year contract. Once we accepted the "quote" that's when the service level fell off a cliff. We had a few meetings that immediately threw up some red flags. They did not understand our business and would do things like call our office outside of business hours. There was zero follow through on our requests. They took 5 days to book the first implementation meeting, in that time I was going to be out of town. I said I could not make the first meeting. They had the meeting anyways.... with out me in it. No other meetings were booked. So we had zero training, we were given zero access to any products, we have never been able to sign in..... so we moved on to another provider. They still sent us a bill each month since......
Justin
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Datto is awesome!
I like how easy Datto RMM makes it to manage all of our devices and customers with patch management, scripts, deployments, and all.
CONSThere could be a few improvements in the flow of things and ease of use.
Maurizio
Information Technology and Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2023
Datto recensione
Nel complesso sono molto soddisfatto ha centrato tutte le mie esigenze
PROSIl poter gestire aggiornamenti in modo automatico
CONSIl menu iniziale e le finestre una volta collegato ai pc
Reasons for switching to Datto RMM
Per un discorso di completezza del software che ci dava a parità prezzo con altri software
Ian
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Rmm Review
Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates with our PSA.
PROSCovers multiple platforms and customisable checks/monitoring. Also the com store gets updated frequently making my life easier.
CONSAgent software we use to connect to devices is 'sketchy' recently, but being replaced with web based alternatives anyway.
Reasons for switching to Datto RMM
Previous one didn't meet our needs.
Tejas
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Datto RMM Review
Exceptionally Well
PROSThe new interface and the features, easiness of the navigation of the features to use
CONSNothing at the moment to dislike about the product
Keith
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
The Go to Platform
We are getting over the WFH user and more and more remote working - the ability to remotely patch and manage user devices is excellent
PROSIt does what i says on the tin, there is alot of intergration with other platforms which is a real bonus. There is alot of tweaking of alerts and notifications if you like that kind of thing, out of the box it can flood your ticketing system with "noise"
CONSIts expensive when compared to alternative solutions
justin
Computer Networking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2023
My Review
Easier to use than other platforms and love the remote function
CONSDocument management isnt the best, it can use some break down tabs
Matteo
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed October 2022
Very Useful
Very useful for controlling PCs on the company network and managing patches
CONSNothing in particular it works very well
Marc Olivier
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Appreciate it! Nice product!
Facile à utiliser et belles intégrations avec les outils Kaseya
CONSRemote management à améliorer pour les fonctions!