All Remote eye Reviews
1-13 of 13 Reviews
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Koen
Verified reviewer
Computer Hardware, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy to setup, easy to deploy and easy to use.
The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward.
CONSThere is always the need for both an expert and user account.
Michael
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Augmented Reality in ACTION
Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management.
PROSIntegration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.
CONSLow awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment.
Kailash
Information Technology and Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Industrial Software Solutions
Our clients use Remote Eye to enable collaboration between site engineers and remote experts.
PROSAbility to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature.
CONSIt will help if the app provides deeper zoom in.
Reason for choosing Remote eye
Cost, Features and Support
Steven
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
An African view of Remote Eye
Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works!
PROSA key stand out points of this software is the ease of use and the point that it just works!
CONSNo point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.
Miquel
Mechanical or Industrial Engineering, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Very good remote support software
We use Wideum's solutions for two years now, for remote assistance to our customers. When our field support teams have a problem or need immediate assistance, they call our expert and solve the issue quickly. It avoids a lot of unnecessary travel and reduces the downtime of our equipment.
PROSThe most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code. We use the live drawing feature and the red dot a lot.
CONSThe most complicated thing is always to locate the smart glasses and not to forget to have them fully charged.
Reason for choosing Remote eye
Our alternative was to send technicians all over Spain to repair machines, and that is very costly.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great
Very easy to use, it helps a lot to improve problem solving times and decreases costs
CONSThe price could be more flexible and lower
Lubomir
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Remote eye review
This software expands the possibilities of digitizing production and service for our customers.
PROSEase of use for field service technicians.
CONSThe existing functions are sufficient for the work of our technicians and customers.
Bram
Maritime, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Remote support
perfect, great team and support
PROSthe ability to invite remote experts to remote sites
CONSIt is somewhat difficult to invite someone that does not have the app installed
Rafa
Information Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Better wit smart glasses, but smartphones is great too
Very good experience so far. We are saving lots of downtime and travel costa
PROSThe user experience is amazing. Easy to set up and launch immediately. Great connectivity which didn’t crash
CONSThere should be a standard SaaS for these applications that runs free, and then charge you for add ons.
Reason for choosing Remote eye
Our alternative was Whatsapp and Remote Eye is just so much better….
Uddeshya
Verified reviewer
Entertainment, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
AI Software solution to deploy action
The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error.
CONSRemote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business
Raul
Verified reviewer
Wireless, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
De las mejores aplicaciones de Realidad asistida en relación calidad/precio
Interfaz intuitiva, estabilidad de las conexiones y facilidad de emparejamiento de dispositivos.
CONSEcho de menos la generación de informes con más métricas.
Reason for choosing Remote eye
Por el servicio personalizado que ofrece Wideum y la relaccion funcionalidades/calidad/precio.
Rocco
Health, Wellness and Fitness, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Un excelente software para gestión remota y AR
Producto muy fácil de instalar y de utilizar, permite acceso remoto de manera instantánea
CONSNada, no me parece que hay contras en el producto
Sara
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Remote Eyes you surprised me
In general, remote eyes is a powerful software that allows us to optimize time and resources for customer service.
PROSeasy to install and useease of integrating the team into the call
CONSSometimes the software crashNo training for new users