No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service. This app is awful, as is the administration of it.

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful.

Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable.

Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having.

Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.

Nothing I've noticed yet to complain about.

I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.[SENSITIVE CONTENT]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue.

Nothing

Everything

Don’t waste your time!!! I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time! I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam. When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo

Seemed easy to use Seemed convenient Not much else, to be honest

No customer service whatsoever Doctor no showed our appointment that was scheduled a week out and haven’t heard from her Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client)

After describing my symptoms to a hasty doctor I was diagnosed with a flu. I tried to tell him that I had flu many times in my life and I knew how it felt, this time it didn't feel like a flu. No sneezing, no cough, no soar throat, just fever, chills, and strong lower back pain. He even got a little annoyed that I disagreed with him and cut me short prescribing me a flu medicine and Tylenol for the fever. I did take the first dose and it didn't help whatsoever. Second dose, still pain and high fever. The following day I went to the emergency room where I was diagnosed with kidney infection. I can understand that it's not easy to make an accurate diagnose over the phone, but my symptoms were so clearly not a flu. If you google my condition first thing you find is kidney infection. Shouldn't a doctor know?? The fact that I waited over 24 h before going to emergency because I was reassured it was just a flu, nearly cost me my life, as the infection spread to my blood, and that's no joke. I ended up being hospitalized for 4 days and I'm still recovering now. This service didn't work for me and I really don't know which conditions could be safely diagnosed without taking blood pressure and running tests. Never going to use it again, not worth gambling with my health.

software is ok, easy to use, customer service is helpful.

hard to set up your account, it kept crushing and I had to call customer service for help.

They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it.

It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros.

The app misfuctions a lot. It doesn't save your info so you always have to log in even if your insurance is paying for it sometimes they reject your insurance card for no reason the app messes up on both the doctor's side and yours

Easy to navigate and get using. Testing the computer for compatibility worked well.

Does not provide the advertised service. Doctor charges you $45 and then sends you to the E.R. for poison ivy, an ailment the black-on-white claim they can deal with.

Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.

I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.

Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost.

The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.

Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.

It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was!

It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!

I have found no negatives with this service!

I was skeptical when I began using it, but it was so easy, I'm more likey to seek help sooner.

As a user with multiple kids, I can believe how easy it is to use this app. if one of the kids is sick in the middle of the night, I can have someone helping me within a half-hour at the most and all of their health info is there so I don't need to remember medications, etc.

It would be nice to see the physician during communication even if we didn't want to be "seen." An in-app communication system would be great.

Allows me to stay working. I do not have to take off 3 hours to go to the doctor. Doctor Amy Merritt is the best! The last service I received was the best teladoc experience I have had. I would rate her service 5 stars and request her every time if I could. I know that's not how it works but she was the best.

Easy to use connected with a doctor fast.

I wish that once you find a physician that you like you could request to use that doc as a first choice if available.

Tried 1 time and never will again. Couldn't verify my insurance so I was told if I paid cash then they would get me all the info to file for reimbursement with my insurance. Not true 8 hours of phone calls and can not get the needed info of procedure code and description because when you cash pay their system doesn't generate one. Eas told 15 to 30 minutes (hour max) to see Dr and 2 and a half hours later finally saw one. Dr prescribed warm compress and eye drops and when it didn't get better I had to see my Dr who said an oral antibiotic should have been prescribed. I filed complaint with better Business Bureau and they responded "call customer serv8ce". I explained I had already spent 7 or 8 hours doing that and they responded "call customer service ". I gave 8n and called and customer service said "sorry I see the notes where you've called before and there's nothing we can do". Dishonest, unreliable, and not an effective cure.

I was able to see a Dr about a minor problem from home

Honest eta to see dr posted while you wait.

Great! I will definitely use them again for basic stuff.

Was the first time ever using a virtual doctor. My daughter had an ear infection and I figured it was a good time to try it out. The doctor called very quickly and confirmed she had swimmers ear and called in a prescription.

Because the service was through my husbands insurance I wasn’t able to setup the account for my kids so that was a pain but customer support was great and she explained that his company had it set that way.

Non selective to find doctors listed before to book an appointment. Non professional doctors. They cares about to make money.

They provide ASL interpreter features and NEVER have an interpreter on there; not good.

No captions and hard to understand accent voices.

Disappointed

The amount of time spent before they were able to finish and end the call was beyond my expectations.

Unable to log in/create a username. Upon trying to contact customer service to figure out what is wrong, I was hung up on before getting anywhere. Not sure if it was problem on their end but I was not called back, so I'm assuming intensional.

Easy to schedule appointments and very professional doctors. I like how it is now free without insurance which makes it accessible to more people.

Customer service is a little delayed and it takes a while to receive “forgot password” email which can be annoying if you’re in a rush

I wrote them many times asking why the doctor never called in a script - and they gave me some bull honkey about vit c and vit d. Please do yourself a favor never use them - they refused my $75 refund...stating some company policy rubbish - their service it terrible - rather call CVS or Care Now

I was very disappointed when after talking with the provider [SENSITIVE CONTENT] - he discussed calling in a prescription to my pharmacy for Augmentin - however, that was not the case - He never called in the prescription!

The doctor and support team are liars and wont follow-through - just a money-making scam taking advantage of sick people

Teladoc forces patients to pay first before they reveal if they even treat the Tela-med treatable ailment (bait and switch). Completely shady.

The service is fairly easy to use. No complaints

The issue with Teladoc is bad patient care and shady business practices. The software works well.

Horrible experience!!!! Don’t recommend.

Ease of scheduling an appointment

The make mistakes with prescriptions and don’t follow up on those mistakes so you don’t get your medication and have to suffer because of it

Easy to use & easy download from app store

The doctors was so super unconcerned & didn't listen and the diagnosis was totally off He never took time to even look at the upload home test kit!! I tried the meds he gave me, but didn't work...if he would have listened hr would have saw that I did have a YEAST INFECTION.