Android app
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Bomgar
Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.
The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.
The vault module is an enterprise password manager that enables users to st...
1,593 Reviews of Bomgar
Average User Ratings
Overall
4.58 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2020
Jessica from Conduent
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Amazing features
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Pros
Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons
There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
Reasons for Choosing Bomgar
because it had all the right features we were looking for and it was a friendly negotiation process
Reasons for Switching to Bomgar
because there was a data breach and because there were to many crashes and unreliable and expensive
May 2020
Eric from Tommy-Davis & associates
Company Size: 1 employee
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
REMOTE ACCESS
Very efficient and dependable product. With 98 + up time.
Pros
Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.
Cons
The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.
Reasons for Choosing Bomgar
Very efficient and dependable product. With 98 + up time. Time is a constant so you need a product that connects every time and one you can depend on. Bomgar is that product.
Reasons for Switching to Bomgar
Cost and support.
December 2020
Telayna from University of Alaska Fairbanks
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
December 2020
Comprehensive Remote Support Software
Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.
Pros
The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.
Cons
Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.
Reasons for Switching to Bomgar
Our IT team decided this software was more secure
March 2020
Diana from Refinitiv
Company Size: 5,001-10,000 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
March 2020
Bomgar review
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Pros
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Cons
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Reasons for Switching to Bomgar
Not sure why exactly, but I think Cisco is much more expensive than Bomgar?
February 2021
Jennifer from Diamond team
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Bomgar
My overall experience was great with it.i didn't have any issues while using this software.
Pros
We used this for a semester when I was in school for remote learning and it was very easy to get a hang of. I really liked it. It seemed very reliable to me and I liked it over a lot of other remote programmers.
Cons
Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
Reasons for Choosing Bomgar
We heard great things about this software I had to drop out by my second semester unfortunately so I'm not sure which software they decided to go with.
