About Bomgar

Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.

The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.

The vault module is an enterprise password manager that enables users to st...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,593 Reviews of Bomgar

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,049)

1,049

4 stars

(440)

440

3 stars

(90)

90

2 stars

(13)

13

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1593 results

August 2020

Jessica from Conduent

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Amazing features

I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Pros

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Cons

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Reasons for Choosing Bomgar

because it had all the right features we were looking for and it was a friendly negotiation process

Reasons for Switching to Bomgar

because there was a data breach and because there were to many crashes and unreliable and expensive

May 2020

Eric from Tommy-Davis & associates

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

REMOTE ACCESS

Very efficient and dependable product. With 98 + up time.

Pros

Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.

Cons

The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.

Reasons for Choosing Bomgar

Very efficient and dependable product. With 98 + up time. Time is a constant so you need a product that connects every time and one you can depend on. Bomgar is that product.

Reasons for Switching to Bomgar

Cost and support.

December 2020

Telayna from University of Alaska Fairbanks

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2020

Comprehensive Remote Support Software

Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Pros

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Cons

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Reasons for Switching to Bomgar

Our IT team decided this software was more secure

March 2020

Diana from Refinitiv

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2020

Bomgar review

It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Pros

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Cons

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

Reasons for Switching to Bomgar

Not sure why exactly, but I think Cisco is much more expensive than Bomgar?

February 2021

Jennifer from Diamond team

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Bomgar

My overall experience was great with it.i didn't have any issues while using this software.

Pros

We used this for a semester when I was in school for remote learning and it was very easy to get a hang of. I really liked it. It seemed very reliable to me and I liked it over a lot of other remote programmers.

Cons

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reasons for Choosing Bomgar

We heard great things about this software I had to drop out by my second semester unfortunately so I'm not sure which software they decided to go with.