We love the screen sharing feature as well as how you can group the users into different sites. Also love the chat rooms to send out messages company wide.

There is not much that I can complain about with Brosix. I occasionally with have to restart it if the application is not functioning properly.

We have  had great success with Brosix compared to other products for communication.

It is great to be able to communicate with staff immediately. It is fun to be able to use emojis.

Ease of use & quick file sharing makes helping reps in our office a breeze.

First, the simplicity of setup is So perfect and uncomplicated.

Great for inter-office communication for help while on the phone with a customer.

The ease of use, the implementation in the company was very easy, it is constantly improving functionalities, technical support, many tools such as support and video conferencing.

We are all (as far as I know) very happy with this product. I will recommend it to anyone who is looking for a great  way to communicate in a large company.

There are a lot of features that we love using, easy to use and the cost is competitive.

With groups, not sure how to remove an agent when they are no longer with the agency or with that specific department.

I don't like having to pay more every time a single employee is hired.

The ease of use for the user and the administration is also very easy for the SYSADMIN.

I have had a very positive experience using Brosix. From functionality to customer service everything has been better than I could have asked for.

Hard to just get to the point of sending a message to the office.

Pricing is decent, but good for what you get. Its definitely a superior product compared to competition.

I really like the simple and user friendly design of this software. Helps me communicate with colleagues when I can't leave my desk.

For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

US Dollar

Brosix is an integrated collaboration platform that helps small to large enterprises streamline communication between internal departments via messaging. It enables users to text multiple team members using chat rooms and deliver announcements across contacts through broadcasting capabilities.


Key features of Brosix include file encryption, data import/export, whiteboard, status tracking, customizable branding, permission management and database administration. It allows team members to share compressed files, voice recordings and screenshots of browsing history with colleagues. Additionally, it offers mobile applications for iOS and Android devices, which lets users categorize contact lists into groups, receive notifications of new messages and access chat history to track previous conversations.


Brosix lets enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record and secure critical user data. Pricing is available on monthly subscriptions and support is extended via phone, documentation and other online measures.



LongDescription

Meeting Management

Two-Way Audio & Video

Mobile Alerts

Access Controls/Permissions

Activity/News Feed

Video Chat

Project Management

Communication Management

Brainstorming

Collaboration Tools

File Transfer

Contact Management

Version Control

Audio / Video Conferencing

Audio Calls

Screen Sharing

Mobile Access

Discussions/Forums

Real-Time Notifications

File Sharing

Alerts/Notifications

Real-Time Chat

Chat/Messaging

Customizable Branding

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Remote Support

Third-Party Integrations

Live Chat

Search/Filter

Remote Update/Installation

Businesses: $4/user/month ($5/user/month if billed monthly)
Premium: $6/user/month ($8/user/month if billed monthly)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Brosix

Live Online

Documentation

Videos

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Customer Database

Call Recording

Offline Form

Customizable Fields

Automated Routing

Full Text Search

Call Center Management

Data Import/Export

Offline Access

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Website Visitor Tracking

Geotargeting

Service Level Agreement (SLA) Management

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Chatbot

Reporting/Analytics

Widgets

Prioritization

Feedback Management

Customizable Forms

Autoresponders

Customer History

Tagging

Multiple User Accounts

Canned Responses

Campaign Management

@mentions

Virtual Assistant

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Brosix vs Helpshift

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