All EV Reach Reviews
1-25 of 133 Reviews
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Brown
Verified reviewer
Textiles, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2018
GoverLAN Reach
Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without leaving office. Simple to use and user friendly.
PROSEasy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also
CONSDoes require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Goverlan in Secondary Edication
We have been using goverlan for well over 10+ years and it has been great. We have briefly reviewed it against other similar products but always continue to use Goverlan.
PROSWhat we like most is its ease of use and its features. It database mirrors Active Directory so we know exactly where to find a user or device. Or when we don't its search feature works well and takes us directly to the required resource. The ability to remotely access windows clients as well as mac from one console is very handy, saves us having multiple remote administration apps.
CONSUnfortunately we find the program sometimes has issues finding clients in remote domain or forests. Usually looking up the clients IP Address from DHCP and connecting via that works, but would be great if we didn't have to do this.
Reason for choosing EV Reach
Ease of use, cost, features.
Esteban
Verified reviewer
Higher Education, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Review
its easy to use, can go between windows and see multiple machines at once
CONSit donst always work and it crashes alot
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Overall Satisfied
Overall I am satisfied with the value I receive for the price I paid. I use it daily.
PROSPrice was a major deciding factor for me. At the time they were one of the few options with perpetual licensing. Easy to deploy. Client app is not resource intensive. Customization and automated reports Provides a lot administrative back-end where work can be done without disturbing the user. Ability to aid users remotely, eliminating need for third party remote tools that we cannot control.
CONSThe customizing can be a bit more intuitive and easier. It took a little while to get used to. I used other RMM tools before that I found were somewhat better in this regard. I've come across many installed application that I could not remove from the admin console. Would have been good if it could connect with WSUS or it's own repository to manage Windows Updates. The Technician versio can't use any customizations created. It's kind of handicapped to just remoting in.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Goverlan Reach
Overall it has been a really solid product. Hope to see a cloud based version soon so we don’t have to lunch a hole in firewall for remote capabilities.
PROSThey have a ton of awesome features and functions. You can search for a user then connect with ease. The custom actions and scope actions are awesome.
CONSWished they would connect there custom actions to the remote control features for a deeper integration between their products. Also would like to see built in automation instead of having to rely on Windows schedules tasks. Also would be nice to see patch management and windows updates like other remote control tools.
Reasons for switching to EV Reach
Better feature set.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Goverlan is almost perfect
The always respond same day.
PROSI love the ability to remote into multiple machines.
CONSOften when opening up machines, if one machine becomes unavailable, you have to switch between tabs in order to remotely control a machine again. Hopefully they will fix this bug soon.
Vendor Response
Hello and thank you for your review! Regarding the bug you have reported: We are aware of it and will fix this soon, but for now, here is a quick fix. 1. Open Goverlan Remote Control's General Settings 2. Under 'User Interface', REMOVE the check under 'Use local keyboard hooking' 3. Restart the Goverlan application Doing so should resolve the issue. If not, please contact our support department.
Replied September 2018
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
For In-House / Enterprise, AD-Integrated Remote management of Windows Desktops and Servers...Amazing
We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.
PROSWe were looking for an alternative to all of the RMM tools out there that are geared for MSP's, but none for In-house tech support on an enterprise level (without getting into the convoluted beast that is SCCM/SCOM). The intuitive, ease-of-use for our TSR team, right out of the bat, along with the amazing tools available make this suite as powerful as any other RMM tool we have used (Pulseway, Connectwise, Kaseya, Atera, Solarwinds, etc.) but for IN-HOUSE, non-MSP...simply awesome. Another excellent point is that we migrated from a mid-sized RMM and the pricing was literally 1/4th for our small in-house team of 8.
CONSWithout purchasing the more expensive on-boarding package...it was fairly convoluted to set up for our out-of-network laptop users and there is no ios/android app. That being said, the management tools, along with AD integration and relationship mapping make this so incredibly easy to use for our clinical informatics and Tier 1 and Tier 2 TSR's...it easily outweighs the CONS.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
Great central tool for managing domain workstations
We use this to manage hundreds of computers from the IT office and seldom need to touch a computer unless there's a hardware problem. Software saves time every day and makes us more responsive.
PROSQuick and easy control over any computer in the network. It's easy to set a scope action to do massive software rollouts and hit just the machines you need.
CONSLots of little things could use more polish. Remote control software doesn't send keyboard shortcuts, sometimes bugs out at weird times.
Philip
Verified reviewer
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Must have for ITSM world
I have been working with this product over 20 years in my IT career. Every company I bring it to thanks me for introducing this product it really helps with service management teams.
PROSI can easily navigate AD reset passwords, remote PC’s. Reporting. Just to name a few of this very capable product
CONSNot a biggie, but would love to see more with windows patching incorporated into the product
Reason for choosing EV Reach
Stability, reliability, and price
Eugene
Verified reviewer
Government Administration, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Goverlan Helps Make IT Efficient
Goverlan allows me to fix quick and easy issues from my desk without having to go onsite for something that only takes minutes to fix.
PROSGoverlan is easy to use and allows IT Admins the ability to troubleshoot and fix user issues quickly. The Remote Control is extremely helpful to see an issue immediately that a user may be having. Sometimes issues are gone by the time we have a chance to arrive on site.
CONSI have not found anything yet. The software has so many features that I am still exploring and learning what additional abilities it gives me to make me more efficient.
Mark
Construction, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2019
Goverlan Review
Goverlan is great inside the LAN, marginal outside the LAN.
PROSI originally purchased Goverlan as a remote control tool about 10 years ago. Over the years it has come in handy on multiple occasions when other remote control apps didn't work. I've had situations where servers have been hung and couldn't RDP into them but was able to get into them with Goverlan. It has detailed hardware info about the computers in your network and you're able to push procedures, make changes to registries, etc. It's very powerful and I have only scratched the surface of its capabilities.
CONSWhen the reach version came out, it was supposed to make it easier to access machines outside of your LAN. I've been able to use it that way but it's not very easy to set up and not always reliable outside the LAN. Tech support is not very helpful...they refer you to documentation and help forums.
Vendor Response
Hello Mark and thank you for the review! I reviewed your support case and indeed one of our support engineer pushed his responsibilities to the user guide which is inappropriate (this engineer is gone btw). The management of external endpoints feature was fresh out of the oven when you tried in in 2017, and we have made a lot of stability improvement since then. If you are still interested in this feature, please contact our support department again. I will make sure that we provide you with our latest and greatest.
Replied August 2019
David
Business Supplies and Equipment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Critical Piece of IT Software
Goverlan provides a critical tool that our IT department is able to use to support our remote locations that don't have any onsite support. I can't say how much this reduces our overhead and significantly lessens our need to physically be onsite. Additionally it has become such a useful tool that we are able to provide support and manage our system using this as out primary support for any system that is on our network
PROSGoverlan really provides immense flexibility to support our users and our hardware over local and remote locations. It connects very quickly and easily, ties in to our existing AD structure, and provides numerous tools to provide critical information about our systems.
CONSSome PC's or OS's will require prep to integrate in full. Once this system is worked through, it isn't as much of an issue
Steven
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
I love this software!
We can not do without the software at this point.
PROSMostly we use the remote control feature and the scripted installs feature. Recently we have started adding some scheduled tasks into goverlan to take care of some of our weekly file management tasks we have to do. I have also configured our Goverlan to allow us to remote a users personal computer. We really like this aspect of it.
CONSSometimes the display refresh is a bit squirrely. It will tell me there is no monitor connected at times.
Reason for choosing EV Reach
We saw it in action at the GMIS international conference. We tried a demo and loved it so much that we really didnt consider any other alternative.
juan
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great Product
Goverlan Reach allows me to get a broad and detailed view of the assets in my enterprise. The reporting feature has made my daily administrative tasks much more manageable. The ability to push installs to groups of devices cuts the time to implementation drastically.
CONSWhen I run an administrative scope, the results are only based on the devices that are currently powered on. I have seen in this newer version that Goverlan keeps a history of information about a device, but that information is not queried or reported when doing a scope. This information is only available when looking at individual devices.
Christian
International Affairs, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
Most useful remote control software
Reach enables me daily to troubleshoot remote stations successfully. I can verify installations, maintain labs and fine-tune Lab's workstations. I love it! It is easy to setup, learn and operate. It has all the functions an administrator dream about. Keep up the good work GoverLAN!
PROSThe ease of use and the power of the options/features.
CONSNot much. I did no encounter any problem.
Reason for choosing EV Reach
Price, functionality, learning curve, power
Reasons for switching to EV Reach
Needed something easier to deploy, learn and more powerful.
Janice
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
It's really easy to use and makes helping remote users so much easier and convenient.
Not having to travel to remote locations to help users who are out of state or not local
PROSConvenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great. Easy to use Licensing is convenient to keep track of users Observation tool is great when interaction is not needed Chat tool - love it!
CONSDo not like that if you logout as one user to login as another user, you may lose your connection. Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.
Scott
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Fantastic Product
Have used Goverlan Reach for reporting / planning, remote control / problem resolution, remote installation of software (either individually or in batches). Extremely satisfied with this product.
PROSThis is by far one of the best AD / client management solutions I have ever used. Extremely powerful toolbox to resolve technical issues without having to leave the office and drive to remote sites.
CONSScope actions could be easier to configure / use. Filtering options are difficult to sort out.
Billy
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Simply the best remote and management software around
We have been using this software for around 10 years now and if it was not up to the job, well, we would not still be using it. I think coming from an IT support enviorment that speak volumes.
PROSUsing the console is super easy, and offering remote support and remote management is plain and simple.
CONSI can't really think of anything that these people have not thought about.
Reasons for switching to EV Reach
This give way more options for remote support.
Michael
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Best tool for remote administration and support is top notch
Remote administration is great. Scope actions work great . Ease and functionality is great. Upgrading to the latest edit versions and initial setup is quite easy as well. Works great with AD.
CONSCrashes too often. This has been an ongoing problem no matter what version but 8 and 8.5 seem to be the worse. 9 seem to correct some of those issues. Would like to see some more functionality from wol.
Matt
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Goverlan has helped me manage over 100 network devices.
Remote access has improved efficiency. Now I can help remote users without having to guess at what they are looking at. Scope Actions have helped me manage software licenses and updates.
CONSApp shuts down every once in a while. I have been able to reopen Goverlan without any issues. I would have said Remote Control when computers are out of network, but that is now supported.
Wade
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
GoverLAN Reach
We are able to remotely administer all of our laptops/workstations no matter wherethey are located around the world. GoverLAN reach has greatly simplified this process for us.
CONSWe are not crazy about the licensing model used. We have had some issues in that past (which have been ironed out).
Ben
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ease of use
mostly remote troubleshooting but also helps with inventory and configuration of devices, alerts, so many different applications. As stated initially we have been and continue to be very happy with the product.
PROSeverything is intuitive, easy to find, easy to use, software installs in seconds, no complaints
CONSI wish they had a management console that worked on MacOS
Javid
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Goverlan has been a great asset personally and company wise. It provides easy access.
It has greatly improved on my customer relation skills and interaction ability. It has also provided me with an avenue to explore command prompt and power shell skills and knowledge. It also allows me to better inventory my network structure.
PROSI love the new updated feature where you can actually have an audio conversation with the user on the other end.
Paul
Verified reviewer
Government Administration
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Amazing! Love it!
Saved us a ton of time in supporting our remote users.
PROSGoverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.
CONSMy only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.
Joe
Government Relations, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Goverlan Experience
Excellent product, use it daily.
PROSIts a great product that has awesome functionality. It has helped us see first hand what issues our staff is experiencing.
CONShaving to install the client on the machines.
Reason for choosing EV Reach
Used in the past and had no issues.