All Zoho Assist Reviews
1-25 of 945 Reviews
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Erick
1,001 - 5,000 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed June 2021
So far so Good for remote assistance
Pedro
Verified reviewer
Civil Engineering, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
I did'nt expect
I sell a civil engineering program and I've never had problems with it in the remote computer. My clients are very satisfied with the support service I provide them
PROSTo connect with the customer has, not one but very much ways and all are very easy. Never I disconnect to the customer It's very quick The support team is my God. They're there when the should be there One day I explained I had to copy the files in my ftp to download them after from the pc of my customer... They realized it didn't make much sense to charge for "file transfers" and put it on the "standard" purchase. I had a problem with my screen in 4K resolution and the next day they fixed it.
CONSThe keys are a problem. When I push the
Reason for choosing Zoho Assist
There are very much products to remote access but I thought to begin purchasing the more cheap and I did'nt hope Zoho was so good... I remember I had other 3 products to try the next day, but it did'nt be necesary.
Reasons for switching to Zoho Assist
first, to be honest... the price, and second and not less important, the TeamViewer accounting department leaves a lot to be desired... Very bad experience...
Michael
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Easy to use support tool for unattended and ad-hoc support.
We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.
PROSThe service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.
CONSIt can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.
Reason for choosing Zoho Assist
We had been using the other programs they offer including CRM, Email, online drive. The remote support system worked well alongside their other offerings.
Patrick
Computer & Network Security, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed March 2024
awesome remote
the option fo a web based extesion is perfect !
CONSdo not have a option for more than 1 person to log into the same machine ate the same time.
Reasons for switching to Zoho Assist
ia had not a web based option from Team Viewr.
Thomas
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2016
Just about the worst support software I have ever had the misfortune of using
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
PROSInexpensive, Reasonable Customer support Attended system is okay
CONSKeyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical
James
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
An amazing tool to help your business get more done and troubleshoot remotely when troubles arise.
I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.
PROSI love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.
CONSThe only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.
Reason for choosing Zoho Assist
Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.
Reasons for switching to Zoho Assist
I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.
Gerald
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
Zoho a reasonable remote access software for most businesses.
Transparent pricing and sign up. Easy to configure features, and locate most options. Scheduling feature is great.
CONSFinding some settings is confusing but manageable.
Eder
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The best cost vs benefit tool
- Usability - Price - No complex installations - Trust - Connection level
CONSIt's not a deficiency, but the UI/UX could be improved
David
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Great Functionality but Needs Improvements
The software was easy to use, reliable, and never had any issues. The connections had no lag time and were always immediately available at startup.
CONSThe plans offered are Free, Standard, Professional, and Enterprise. The free plan doesn't offer nearly as many features as one would expect and with having to keep expenses down, we were unable to upgrade back to the Profressional plan. It's also a little odd that the software is advertised for the remote unattended but conveniently leaves out that is a premium upgrade.
Brandon
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great Product
Price and ease of use. We've looked at similar products that cost a lot more and is hard to set up. We are pleased with this product.
CONSThe trial wasn't long enough. I would have like to see at least 30 days not 15.
Jennifer
Environmental Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoho Assist Review
user friendly, customer based and easy to operate
PROSEasy customer friendly and can teach the others about the product
CONSNothing I have no complaints about this product
Frank
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue
It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with [SENSITIVE CONTENT HIDDEN] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.
PROSI find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.
CONSMy only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked
Reason for choosing Zoho Assist
Zoho offered MUCH better support for the iPhone in combination with better pricing. A lot of my work is done from my mobile device. I also prefer the no frills one-click quick access to the key features.
Reasons for switching to Zoho Assist
LogMeIn raised their prices ... again. And they changed the structure of their product offering ... again. I can not build a business if the products I rely upon are constantly undergoing major price increases and feature changes. Plus the folks a LogMeIn are very adversarial. You know what I mean if you've ever been a LogMeIn customer and if not, hopefully you never learn.
David
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2021
Best remote support software so far.
Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.
PROSFar reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.
CONSNot really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.
Reason for choosing Zoho Assist
Ease of use, reputation, and cost. Being able to use the trial sealed the deal as it seamlessly integrated to our support environment.
Reasons for switching to Zoho Assist
Needed to be able to support additional device types without having to go through a complicated set up each time we needed to make a connection.
Scott
Commercial Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Zoho is ahead of the pack
This has been one of the best experiences I have come across in my 20+ years in this field. Everything from the deployment to the use of Zoho has been so easy and fluid that I haven't come across a single thing that I can complain about. I have been contacted by the company at various intervals to make sure that I don't need any assistance, and the one time that I did have a question, they were very quick to respond, and I mean within minutes of clicking the send button on the email. I was so impressed with their quick response time that I immediately called a colleague and told him about Zoho and he has assured me that he will be switching over when his current contract is up. All in all, this is a wonderful product and I highly recommend it to anyone that I know!
PROSWhat did I like most about Zoho? The better question is, what didn't I like about Zoho? And the easy answer to that is...there honestly isn't anything that I use in this software that I do not like!!!
CONSI can honestly say that I have not found any aspect of this software lacking in my needs. Everything is easy to use and if you find something that you are having difficulty with, there are plenty of videos and tutorials as well as clinics that you can attend online.
Reason for choosing Zoho Assist
Price and ease of use were the main reasons that I chose Zoho over the others. I might look again after my first year on Zoho, but honestly, at this point there is no reason for me to even look!
Reasons for switching to Zoho Assist
TeamViewer just didn't have all of the options that I needed. And those that it did, were not as easy to use and required user input from the other terminal unless you went with the fully upgraded package which took it out of the running because of the high cost.
Kristofer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Hands Down the Best!
Zoho Assist helps us maintain our current monthly support clients as well as respond to new support calls because of its easy email/link to remote sessions.
PROSThe ability to use it from a Desktop App to a mobile device was a very important feature. It is very easy to use and very reliable.
CONSNot much. It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen. It would be nice to group computers into folders or sections to manage multiple companies. But if you are if you are running under 75 computers unattended, the search feature makes finding your computer very easy.
Reason for choosing Zoho Assist
Zoho was just so easy to use and deploy. A critical feature was the ability to deploy to a new client over the phone or in an email without lots of instruction. Newer Mac users need a little guidance to get through the permission, but once that is done, it is done for good. Connecting to Windows devices could not be simpler.
Reasons for switching to Zoho Assist
Logmein kept raising its prices each year without offering any additional value. When we compared what Zoho offered for a fraction of the cost, the decision to switch was a no-brainer
Ted
Telecommunications, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
Is Zoho Assist
The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.
CONSOne item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.
Reason for choosing Zoho Assist
Previous history with ManageEngine products like Desktop Central. Also because it is a cost effective solution.
Reasons for switching to Zoho Assist
LogMeIn forced a premium suite that was not needed and hiked the price up by double.
Lance
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Best intermediate software
MSP using Zoho for customers who don't need full managed services. T and M customers
PROSRemote access on any machine relatively easy to use. Pricing was in line with other tiered remote access platforms and much cheaper than previous models
CONSThe loading process can be challenging compared to upper tiered softwares but the pricing and use have made Zoho our choice. The new pop ups during silent install were challenging versus previous installation methods but was worked out.
Reason for choosing Zoho Assist
Pricing and functionality were better with Zoho
Reasons for switching to Zoho Assist
Pricing and Zoho is a better product
Tyler
Computer Software, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Reliable, Easy To Use Remote Support Tool
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
PROSWe've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.
CONSVery little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.
Reason for choosing Zoho Assist
Inexpensive and simple to use, quick to deploy, small client download size
Alan
Information Technology and Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
ZoHo Assist - Great for small IT Support business to support clients
During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to work from home and not familiar with the various online tools that many businesses use. This has enabled me to 'jump' onto their PC's and give them a bit of training on an adhoc basis.
PROSThe easy that I can talk less experienced users through establishing a connection.
CONSI am struggling to think of any cons for this software, especially at this price point. I've not had to use their support team as setup and use has been straightforward.
Reason for choosing Zoho Assist
To be honest, it was simply down to cost and I was looking for a provider that catered for small business such as mine that won't necessarily have a high usage.
Reasons for switching to Zoho Assist
It was quite expensive and I found their support team difficult to work with.
Johnny
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2021
Few Things I was hoping...
Well i used couple devices and started unattended access... Now i nee to see the dat for billing purposes
PROSI like this because we can record session and write tech notes... Its my 2nd day using this application but need to get used too... I will also need assistance in accounting and billling related questions how to round up and charge customers... My review will improve as soon as i get used to it.... I came to zoho from teamviewer and will need some assistance.. So far, its not too bad, just need to get used to and set it up right.
CONSSo far, i tried to make session with an IOS Iphone user... I look everywhere but cant seem to take control over the device but can only support viewing only... Can we take control over android or ios devices?
Reason for choosing Zoho Assist
Because thru spiceworks led to your zoho assist
Reasons for switching to Zoho Assist
Team viewer is going subscription based and was looking elsewhere
Michal
Mining & Metals, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Zoho Assist review
Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.
PROSI found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.
CONSWhile Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.
Reasons for switching to Zoho Assist
We decided to switch from TeamViewer to Zoho Assist due to several issues that we experienced with TeamViewer. One of the most frustrating things was the lack of reliable support from their side in case of issues. We found that there were often delays in receiving support and that communication was often inadequate or unclear. This made it difficult to resolve issues in a timely manner and led to frustration for our IT support team.In addition, we experienced several outages on the TeamViewer side, which resulted in disrupted support sessions and a loss of productivity for our team. These outages were particularly frustrating because they were often unexpected and occurred during critical support sessions.
Peter
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Affordable and functional
Positive. Easy, affordable deployment to customers
PROSEasy deployment, easy access. It’s cheaper than competing products, but manages to get the job done
CONSiOS client can be buggy and refuse to accept keystrokes. Sometimes takes longer for the host to start than competing products.
Reason for choosing Zoho Assist
Price
Reasons for switching to Zoho Assist
Price
Rica Mae
Verified reviewer
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Zoho Assist Review
I've been using a lot of remote tools throughout my career and Zoho assist has been my favorite so far. Zoho stands out to other app because of its versatility, I can use it anywhere I like, I can use to my desktop, laptop, and even on my mobile phone which makes it much easier for me to handle user concerns. Great features such as unattended access, live chat, file transfer/sharing and troubleshooting tools makes it a top remote solution for you.
CONSDidn't have anything to dislike about the app, customer support are also reliable and they act fast enough to make the most assistance I needed.
Michael
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Great Service Over All!!
I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.
CONSMissing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.
Reasons for switching to Zoho Assist
Teamviewer was too expensive
Nick
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed January 2022
Solid product, works well for us
We moved over to this after trying TeamViewer and evaluating a few others like AnyDesk. We use the Unattended Access feature to support our PCs when they are out with customers and our customers ring for support. A simple but great feature is it's just so easy to ask the customer their laptop number and connect straight on, because we can easily access the whole list of devices from one screen. It's a good value option when you have a lot of devices to manage.
CONSThe technician's interface is browser based, and maybe for that reason it doesn't feel as instantaneoulsy responsive as desktop clients like AnyDesk. I suspect this would have more of an impact if you were doing graphics work remotely, but for us it doesn't really bother us. The file transfer interface could probably be improved to be more heavily integrated with the OS file browser.
Reasons for switching to Zoho Assist
It's some time since we switched but TeamViewer licensing and versions were just too complicated. They may have changed this, but at the time we could buy the product, and then unless we kept paying for upgrades we were stuffed if a client PC had a newer version of TeamViewer, because our version just wouldn't connect to a newer one.