Voiso

RATING:

4.8

(17)

About Voiso

Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers. Voiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls. Voiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure ...

Voiso Pricing

Voiso is offered across three pricing plans, outlined below. • Start-up: $49 per month • Professional: $79 per month • Professional Plus: $129 per month It also offers a pay-per-use pricing plan.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Salesforce integration
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Voiso Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Voiso

1 - 5 of 17 Reviews

User Profile

Mesrop

Verified reviewer

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

VOISO is the VOICE of People

Can not be described.

PROS

Friendly User. we Love it all over the Globe.

CONS

There is no Least in VOISO, It is the Best in the market.

Reason for choosing Voiso

It is Reliable and can depend on VOISO.

Vendor Response

Hi Mesrop! Delighted to hear Voiso has helped accelerate your business’s global expansion. Your trust means a lot to us and your satisfaction is our priority. Best, the Voiso Team

Replied March 2024

Phidias

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Great call quality and Service

PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum.

PROS

User-friendly. Was easy to set up and swap from our current calling system we were using.

CONS

Comparing to other calling systems he hardly found any issues with the administration of the system

Reason for choosing Voiso

Easier implimentation with our CRM and good call quality.

Reasons for switching to Voiso

We had toubles with incoming calls and call quality.

Vendor Response

Hi Phidias! We are delighted to hear about your positive experience with Voiso. We're committed to enhancing our features to better meet your future needs. We value your partnership and look forward to serving you better.

Replied March 2024

Tamás

Outsourcing/Offshoring, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

A great platform with everything we need.

I honestly couldn't be happier with the platform. I've used a couple of other bigger contact center solutions before and Voiso really does stand out because of how easy it is to use and the number of features on offer. Our agents are happy, I'm certainly happy, and I would definitely say it's had a big impact on making our customers happy too!

PROS

We needed a tool that could help us manage the full scope of our contact center, that was quick to implement, and easy for all of our agents to use. Voiso checked all of those boxes and, since then, it's only continued to impress us with its features and continual new updates. The support we receive is also very quick and attentive.

CONS

Nothing really springs to mind in terms of negatives. I wasn't involved in the procurement but, from what I understand, it's not the absolute cheapest solution out there. Middle of the road in terms of pricing but its users get a tonne of value for money.

Vendor Response

Hi Tamás! Thanks for your glowing review! We're thrilled to hear Voiso has been a great platform for managing your contact center needs. Your positive feedback on its ease of implementation, user-friendliness, and continuous updates is fantastic. Looking forward to exceeding your expectations ahead! Best, Voiso Team

Replied April 2024

Lord Gil

Online Media, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2023

Thinklogic Media Group_Product Review

same on the above point.

PROS

Its integration with other apps we use as well as the convenience of using the dashboard.

CONS

in terms of the app, I totally like it but the policy on payment which is immediately due upon receiving the bill is quite non advisable. If possible technical problem encounter on the payment from our bank side, operations been stopped for the meantime as we cant able to dial or use the voiso. Huge impact on our revenue if that's the case as we only rely on voiso as our dialer.

Reason for choosing Voiso

It suit to our needs especially on the integration part

Vendor Response

Hi Gil! Thanks for your review. We’re glad to hear Voiso integrates so well with all your apps. We appreciate your feedback on payment policies and are currently reviewing our processes so we can improve in this area. Your satisfaction is our priority. For further assistance, please don't hesitate to contact us at support@voiso.com. Best, the Voiso Team

Replied March 2024

Brendon

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Voiso transformed the way we do business

PROS

We've been using Voiso for six months now and I'm really impressed. It has made a noticeable difference to the way we work. Call analytics are fantastic because they give us the data we need to really improve our sales and training calls. The HubSpot integration also saves us a lot of time by syncing everything automatically. Plus, their customer support team is always available and super helpful with any questions we have.

CONS

While Voiso offers flexibility, certain advanced call center functionalities may have limited customization options. Thoroughly exploring feature requirements during evaluation is key.

Vendor Response

Hi Brendon! Thanks for your impressive review! We're thrilled to hear Voiso has transformed the way you do business. Your positive feedback on call analytics and the HubSpot integration is fantastic – it's great to know our features are making a noticeable difference in your work. Your satisfaction is our priority, and we're committed to maintaining excellence. Looking forward to exceeding your expectations ahead! Best, Voiso Team

Replied March 2024