Customer Alliance
About Customer Alliance
Customer Alliance Pricing
Please contact Customer Alliance directly for further pricing details.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Customer Alliance
1 - 5 of 16 Reviews
Gestione
Maritime, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Determined Avenue that creates Sustainable Customer Help
Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed.
CONSCustomer Alliance has nothing complicated, and it makes customers needs the priority.
Alaa
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2017
now we working with since almost 2 years . good and helpful
trusted feedback from our guest , and using the app on our hotel website to show our guest our quality performances up to date
PROSgood reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear
CONSit is only working on PC will be better is you create an app working on the smart phones for us as hoteliers to follow our guest reviews at any time no need to wait until i back to my office to see
Vendor Response
Dear Mr Hamid, thank you so much for your review. We are very happy to have you on board since two years and that you are happy with the usability and the reports function. I immediately transferred your request regarding an app, which our clients can use to access our tool from mobile devices, to our product development team. We always are working on improving our software and services. The more customers are suggesting the same idea, the more likely an implementation will be. In the meanwhile we are offering a mobile version of our backend if you go over the web browser from your smartphone. Once again the whole team of Customer Alliance is thanking you for your lovely review and we are looking forward to continuing the good work with you.
Replied August 2017
Zsuzsanna
Hospitality, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2017
Overall it is a good software but needs some improvement.
With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution.
PROSEasy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great.
CONSThe review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing.
Vendor Response
Dear Zsuzsanna, we would like to thank you for your honest words. Your review helps us to improve our services. We already forwarded your feature request regarding the statistics and Facebook to our IT department and have sent you some alternatives for the meantime. We hope that this satisfied you. We appreciate your kind words and are happy that you like our support and the easy usability, as well as the distribution and the analysis which always keeps you up to date. Kind regards from the whole team of Customer Alliance
Replied August 2017
Othuke
Security and Investigations, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Impressive Business Reputation Control
Customer Alliance has one of the simplest communication means, where SMS are well utilized.
CONSCustomer Alliance has a diverse option that makes every communication suitable and engaging.
Tom
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
We seemed to get more reviews than before
More reviews and especially more on Trip Advisor.
PROSThe fact that it generates more reviews. It encourages clients, or at least reminds them, to write a review on a site of their choice.
CONSIt is a bit expensive for us but in all honesty the positive aspects of Customer Alliance outweigh the negative aspects (of which there is only one: cost)
Vendor Response
Dear Mr Bruce-Mitford, thank you for your kind review. We are very excited, that you are satisfied with Customer Alliance and that you were able to increase you quantity of reviews with our software. We would also like to thank you for your trust and the successful and pleasant cooperation. If you need any assistance, please don't hesitate to contact us. We wish you all the best for your future and great reviews. Customer Alliance
Replied August 2017