Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed.

Customer Alliance has nothing complicated, and it makes customers needs the priority.

trusted feedback from our guest , and using the app on our hotel website to show our guest our quality performances up to date

good reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear

it is only working on PC will be better is you create an app working on the smart phones for us as hoteliers to follow our guest reviews at any time no need to wait until i back to my office to see

With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution.

Easy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great.

The review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing.

Customer Alliance has one of the simplest communication means, where SMS are well utilized.

Customer Alliance has a diverse option that makes every communication suitable and engaging.

More reviews and especially more on Trip Advisor.

The fact that it generates more reviews. It encourages clients, or at least reminds them, to write a review on a site of their choice.

It is a bit expensive for us but in all honesty the positive aspects of Customer Alliance outweigh the negative aspects (of which there is only one: cost)

I can administrate properly our guest reviews and follow up with my team

It is very easy to use, I receive email and just go in and reply to my guests, it is also easy to enter different channels, such as Google, trip Advisor, etc

It is confussing for the guest when doing a review, it is not clear if 1 is great or not and same with 5. I have received reviews where guest is very happy on his comments but on the scale it only gives us ones.

It helps us to get better position on Tripadvisor and once we did we got more reservations thru them so we made more revenue

It have been very helpful to increase our Tripadvisor position, and to keep the company focused on the costumer.

That i i can´t answer to a review on CA and it automatically get posted on the site the review came from.

I have been able to solve many problems of my clients due to the good use of the system

Very easy to use I would like to integrate with our Power BI to be able to have more data from my clients and also with our CRM so that all comments are recorded in the CRM in each guest

Every day [SENSITIVE CONTENT] shows me something new to implement in our daily use

If you are looking to improve the pre/after-stay communication with your guests, CA is very good solution. Simple set up, templates ready to use, integration with external platforms to increase reputation (TripAdvisor/Google, etc).

It is easy to set up, they help you with the integration with your own CMS. Customer support is excellent. You can automatize your reviews, ease the check-in and check-out process for guests, send emails during the stay to check if everything is running smoothly.

You still need to buy a CRM to manage your sales communication, it helps with the pre and after-stay communication.

Prices and reviews good owerview.

Easy to use. It would be great if some upgrades regarding price would be added. Revenue management; Would be good that we do not have to buy 4th system (PMS, Channel manager, Customer Allinace + revenue management system) could be all in Customer alliance

Some upgrades; f.e. that would recommend you the price according to competiton. Maybe more automatic function. It is nothing I like least.

Utilizzo Customer Alliance da poco più di un anno e ne sono soddisfatta.

Non ho avuto problemi fino ad ora. Forse un po' costoso, ma si ripaga.

Pessima, perchè a distanza di 4 mesi devo cambiare il portale dopo tanto lavoro di inserimento dei dati perchè non si interfaccia con un programma di gestione. Collegamento garantito solo al momento della firma del contratto... ma non nella realtà.

La facilità dell'utilizzo del portale, nonostante sia necessario molto lavoro. Il cliente gradisce le interfacce.

Assistenza inesistente, garantita l'interfaccia con il gestionale presente in hotel a distanza di 4 mesi ancora non sono riusciti a procedere al collegamento non stante le infinite chiamate, Non si riesce mai ad avere un contatto diretto con i programmatori. le informazioni fornite dal call center inadeguate.

J ai demandé la suspension de ce service pendant la crise sanitaire, notre établissement étant fermé. Notre demande a ete refusée; 100% de facturation pour un service inapplicable. Une honte .

Impossible de l apprécier. Service inutilisable pendant la période de crise sanitaire

Nullité et malhonnête du service commercial

Everything is perfect. The request for advice is easy to use. Everything is well to targeted

A nice software to use. It did not exist before. The questions are precise for the opinions of the customers

I can see all the reviews from other pages like trip advisor and booking.com or others in one window

That i have to write all the adresses and names of my guests , but that is necessary in order to make it work.

Easy to use. Easy to educate others to use

I dont like that it cannot collect reviews for separate villas under un umbrella name, so I have to choose just one's villa reviews.