About DJUBO StarSight


DJUBO StarSight is a cloud-based reputation management solution that caters to hospitality businesses of all sizes and offers tools for review generation, review monitoring and competitor analysis.

DJUBO StarSight’s dashboard displays information about hotel reviews and ratings that are collected from various third-party websites such as Trivago, Cleartrip and MakeMyTrip. The solution allows backend staff to analyze customer feedback and respond to negative reviews.

DJUBO StarSight offers sentiment analysis, which allows hotel management to identify the number of reviews that are positive or negative. Additionally, hotel managers can analyze customer feedback by categorizing reviews using machine learning and natural language processing filters. DJUBO StarSight also provides a graphical representation of overall market trends, which helps users to compare their hotel performance with competitors.

Services are provided on a monthly subscription basis and customer support is offered through an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of DJUBO StarSight

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

4 stars

(14)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 47 reviews

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September 2016

Harish from Smyle Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Perfect tool for budget hotels.

Djubo is a perfect tool, especially for a budget hotel like ours. The support is very proactive and efficient. There has been constant updates to the Djubo platform and every incremental update adds a lot of value to the existing product. Gone are the days when we had to manage our rates and inventory manually on all the OTAs that we are listed. Addition of Insight tool is one of the best features of the entire Djubo platform.

Pros

Insight tool provides all the business reports that we had to compile manually. The entire Djubo platform is easy to use and very intuitive. Connection with most important OTAs is a very big plus point. The support including training staff are super effective and very proactive. Addition of PMS and constant updates to the platform is another big plus.

Cons

Ability to add promotions is missing from this software. This is one of the biggest negatives.
Another issue is not being able to provide a free upgrade or downgrade of room type to the guest.

Response from Djubo of DJUBO

Replied September 2016

Hello Harish, Thank you for appreciating our system. As you are aware, we are working on a lot of these features and you should be seeing them added to DJUBO in a couple of months. Have made a note of your points and updated the team once again. Regarding the reliability of the post-stay thank you mails, our support team will be getting in touch with you about it in a little while. That should not be happening. Once again, we really appreciate the inputs. Have a great day!

December 2016

Abu from Abu safari hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Overall pretty great. Some small issues

Great customer support. No matter the time of day staff are always happy to help. I find there are some issues with correct rates flow through to booking engines but every time this has come up as a problem the professional and kind staff have been there to help. I think the interface could be a bit more user friendly but once you know your way around it is quite easy to use. Overall we are very satisfied with the product djubo has provided us with. Thank you

Pros

Clear layout of day by day bookings. Easy to book out rooms directly. Once you find the room rates section it's really easy to update

Cons

It's sometimes difficult to find exactly what you are looking for ie. room rates and room set up. I think these options should be easily accessible from the front page rather than having to search for the manage property section and then look for the area you want. Also the website provided by djubo only allows people to book directly if they have an Indian phone number - it should accept all numbers

September 2016

Krishna Raja from Aishwarya group of hotels

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

5.0

September 2016

Good product with not so good support team

Very good product and ever improving product. Definitely recommended Very good product and ever improving product. Definitely recommended

Pros

Android app .

Cons

Customer service executives do not respond to any requests promptly.

We need to remind them repeatedly to get the job done .

Not many OTA especially FOREIGN OTA are NOT configured in this channel manager.

Response from Djubo of DJUBO

Replied September 2016

Hello Krishna, Thank you for the great review and also for the suggestions. However, I would just like to highlight that we have almost all major international OTAs, such as Expedia, Agoda, Booking.com, among others. You can go ahead and take a look at our available channels here - http://www.djubo.com/distribution/ Regarding your concern for lack of support, we have informed the support team and you should be receiving a call from our associate within the hour. Please do share the need to connect to more OTAs, with him along with any other issues you might be facing. We take pride in the customer support we offer, and believe it is among the best in our niche. We would definitely not want you to feel otherwise. Thank you and have a great day! :)

September 2016

Akhil from Tree of Life Resorts & Hotels

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2016

Tree of Life Resorts & Hotels

Experience has been great. Have really been able to optimise revenue from online channels with the help of Djubo.

Pros

UX is very easy. In a matter of hours, anyone with basic knowledge can be doing things which other channel managers make very complicated. Rate Planner (Calendar) is my favourite feature.

Cons

There are still quite a few bugs in the ecosystem. For example: filters are forgotten in the booking and agent databases when you click on 'go back' button. Have brought these points to the attention of the support team earlier.

Response from Djubo of DJUBO

Replied September 2016

Thank you Akhil. We appreciate the glowing review. You have brought a few issues forward and they are already with the product development team. As promised, they will be resolved and you will be informed of the same. We would also like to say that it has also been an amazing experience working with you and your team. We look forward to continue working with you and bringing some great new features to help you boost your hotel revenues. Have a great day! :)

July 2018

janvi from MensenTock Communications

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

DJUBO IS BEST CAN B E BETTER

djubo is best , easy to function excellent service thank you so much djubo..hope it comes up more features to make our work easier

Pros

we can track booking, cancel and block using djubo from anywhere and the best part is its mobile friendly

Cons

It should have auto release feature, like if we have blocked some room and we have set some cut off so it should have a feature of auto release

everyday djubo sents front desk report list of checkin thatz great djubo could be lot more better if they could send us outstanding payment remainder daily or weekly...

Response from Djubo of DJUBO

Replied July 2018

Dear Ma'am, we already have the auto release feature. We will contact your shortly to give you a demo of this feature. Regards.

July 2018

Dheeraj from Mana Hotels

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Overall a great product

Djubo helped us getting more bookings online and helped us synchronizing inventory/rates with ease. We can always recommend Djubo to small/mid-range hotels. And support team is excellent to cherish always.

Pros

Its best for making the reservations and managing other online channels. Reporting is also a good part of Djubo.

Cons

Djubo team should work on to increase the speed of the software opening, creating voucher etc. As of now, its slow. Designing can be improved to give it a fresh look.

Response from Djubo of DJUBO

Replied July 2018

Thanks for your encouraging feedback sir.

March 2019

Maxime from Nguyen Shack

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

March 2019

You pay for what you get

I moved with Djubo from Hoteliga because the price was a bit lower. I signed up for 1 year contract to get the best price, but since then I regret because the customer service is very slow and it's always have some technical issues. As I said : You pay for what you get and now I know that is better to pay a little bit more to have a better system and more professional customer service.

Pros

Cheaper than competition with a one year package with the full option of PMS (CRS) + Booking engine + CM + POS + Stats

Cons

A lot of technical problem and very slow reaction from the team to get help. Hotel management system suppose to make you save time, but I spend more time than before for fixing problem and sometime get overbook. The booking engine for the website is very poorly design and many guests give up before complete the reservation.

July 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Djubo with us last Two Years

As I said, I'm using Djubo last Two or more years and We are revenue management and Marketing base co. Djubo is with us from the day one for all our properties what we are developing in all destination and professional software. I am thankful toSales Manager of Djubo who introduced me the same.

Pros

Djubo is an excellent channel manager with wonderful additional features which is required for all type of Hotels / Resorts / Home stay.

Cons

Sorry i wont find anything negative from my expereice

July 2018

vivek from Hospitality Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2018

Good but needs lots of advance improvement.

It's good and we expect even better.

Pros

It's easy to use and but as lots of new technologies are developing so lots of customised changes and development is required. Also personal assistance in explaining the product internal usage and facility to end-users in a detailed matter is a must. All the best.

Cons

It's malfunctions at times and it becomes tough at the time of billing sometimes.

July 2018

Rinzin from Park Hotel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

July 2018

User Friendly

Pros

Djubo is very user friendly, very easy to use hence saving our time to train the new collegues.

Cons

Djubo related with Front office where its very easy to change the rates plus recheck in the guests once we have showed them check out status.

Response from Djubo of DJUBO

Replied July 2018

Dear sir, we were not able to understand the exact issue raised by you in the Cons section. We will contact you offline to understand the same. Regards.

July 2018

Dilshad from Outward Bound India Himalaya

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

July 2018

DJubo Has Helped Give Business The Competitive Advantage

Pros

1. It's simple to use. The UI is not complex and it doesn't take time to get the hang of it.
2. When you sign on, they're right there with you helping you input data and guiding you through the whole process.
3. Historical reports are now easy to access.
4. Rate Plans can be changed in an instant.

Cons

1. Reports regarding our most used OTAs and the revenue percentage they contribute to our business are hard to come by and need to be culled out from existing data.
2. After the initial assistance when signing up, Customer service is slow and needs to be followed up multiple times before action is taken. They do however, follow through finally.

September 2016

Mahendra from Juna Mahal

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Profit Maximization

The experience is great. Even the after sales services are extremely remarkable and proactive. DJUBO has had a very positive impact on our flow bookings as well as revenue.

Pros

The software does everything on its own, with very little interference required. The real time rate/inventory Management on multiple channels is a feature of DJUBO that helps us expose maximum inventory in an automated manner.

Response from Djubo of DJUBO

Replied September 2016

Thank you Mahendra! It is a pleasure to work with you as well!

March 2017

Govardhan from Molark Service Apartments

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0