All GatherUp Reviews
1-25 of 39 Reviews
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Cameron
Verified reviewer
Food & Beverages, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Easy and Intuitive
The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years.
PROSI am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly.
CONSI wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses.
Reason for choosing GatherUp
Pricing and features
Reasons for switching to GatherUp
Pricing
Vendor Response
Thanks for the review, Cameron! We're so happy you enjoy the new AI-generated responses. And our CS team is great, but so is our product team, making an intuitive product! I understand your interest in more granular reporting metrics. We'll take that feedback and consider it for future improvements.
Replied July 2023
Robert
Furniture, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
The numbers don't lie
Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations.
CONSIt would be nice to save email templates to easily switch between testing email messaging.
Reason for choosing GatherUp
GatherUp did exactly what we were looking for out of a review request platform and had plans that work extremely well for our business model. Many of the competitors were offering more features but they were things that we did not want to use but could not avoid paying for.
Vendor Response
Thank you for the amazing review, Robert! We're so happy you've found success in your first year. The social proof of a good reputation is incredibly valuable. Great work utilizing the platform to its potential! We'll take your comment on saving email templates to the product team for possible future updates. Thanks for the suggestion!
Replied July 2023
Erika
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
Price has gone up; customer support quality has gone down
Ease of use; negative review management; automation
CONSCustomer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.
Ken
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Gatherup Review
I really like how the widget will pull all your reviews and place them on the website.
CONSI'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now.
Reason for choosing GatherUp
Birdey was much cheaper but I had other clients already in GU so elected not to change
Vendor Response
Thanks for your review and feedback, Ken. We're glad you like the widget. We're sorry you feel the price is too high. We try to bring a strong feature-to-cost ratio to our customers. If you have any further concerns or comments please reach out to our CS team.
Replied July 2023
Nikki
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Makes Requestion Customer Feedback Seamless
Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules. (for example, Yelp does not allow direct review requests, so GatherUp does not allow it either)
PROSI manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable.
CONSThe feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey.
Vendor Response
Thank you for the review, Nikki. We are glad you appreciate our ethical nature. We strive to be a helpful partner that guides you along a path of success. We understand your feedback on the linear nature of the feedback request. We are considering future changes to this flow and your feedback will be helpful.
Replied July 2023
Lindsey
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Excellent software and a great value
We have a better pulse on our customer satisfaction and have increased our online reviews.
PROSIt is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project.
CONSReporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval.
Vendor Response
Hi Lindsey, Thanks for the review. I'm glad you're able to use the product to its potential. Sorry you're not seeing the reporting features you'd like. I messaged you separately with some ideas on how to do what you're asking.
Replied July 2023
Katie
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Exceptional
GatherUp is so simple to use, and monitor reviews and customer feedback. If allows the customer to directly contact us if they have any frustrations rather than just go straight into leaving a review.
CONSHonestly, there was not anything that I feel we as a company did not like.
Vendor Response
Hi Katie, Thanks for the wonderful review! We're glad you find it simple to use.
Replied July 2023
David
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Powerful and solid
Automating the review gathering process for our clients and optimizing the flow. Love the agency dashboard and the weekly e-mail summaries gives us a good pulse on our clients.
PROSWe use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business.
CONSA few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great.
Reason for choosing GatherUp
We "inherited" this tool from another agency and decided to continue with it.
Vendor Response
Thanks for the review, David. We're glad you have stuck with us even though you inherited us from another agency. We appreciate your feedback on the UI and a few of the features you mentioned.
Replied July 2023
Shaundra
Food & Beverages, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Works like a charm!
We utilize the GatherUp platform to better track and monitor reviews as they come in versus manually checking each location. Doing so saves us time and helps us to react quickly to any negative feedback received. The weekly reports are also hugely beneficial for all our store managers to review how the week went overall.
CONSThe only issue we had was in regards to the initial contact. Customer Service can be a bit slow to respond at times.
Reason for choosing GatherUp
It truly came down to pricing.
Vendor Response
Thanks for the review Shaundra! We're glad you're saving time tracking reviews and reacting quickly. Sorry the initial contact with CS was a little slow, but hopefully that's been resolved. If you need help with anything don't hesitate to reach out to our team.
Replied July 2023
Christina
Construction, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
The right software at the right price for implementing NPS program!
Very good, very simple to set up and the few times I needed customer service it was provided quickly and fully answered all questions.
PROSEasy to import customers automatically from our CRM, immediately after their interaction. This creates a much higher probability of receiving reviews! And the reports are comprehensive and very easy to share results with upper management.
CONSMy only request would have been the ability to combine both of our separate business units into one whole company overview for reporting purposes.
Vendor Response
Hi Christina. Thanks for taking time to leave us this detailed review! We're glad you are using an integration to automate some of the process. That's great to hear about your reporting and sharing those results. We pride ourselves on the CS support so we're happy to hear you're getting what you need. Thanks again!
Replied July 2023
Louisa
Verified reviewer
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
GatherUp Review
I enjoy the smart reply function and the ability to see an overview of all of the reviews across multiple platforms.
CONSI feel that you should have more than 300 SMS credits per month, as that seems low for the monthly cost of the platform.
Vendor Response
Thanks for the review, Louisa! We're glad you like the Smart Reply feature. I understand your need for more SMS credits. You are able to add more SMS credits if you want by going to the main account settings (under your name in the upper right corner).
Replied July 2023
Anonymous
1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2019
Functional & Affordable Review Gen/Management Tool for Local SEO Agencies
GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future.
PROSGatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list.
CONSCustomization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference.
Adir
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Love gatherup!
i love the easy functionality with the system also easy for customer to manage
CONSintegration, follow up on client satisfaction to post on third party
Vendor Response
Hi Adir, Thanks for the review. We're glad you enjoy the easy functionality. Let us know if you have specific product feedback. We'd love to learn more from you!
Replied July 2023
Kenneth
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
We use Gatherup Daily
Monitoring customer experience is our main use
PROSThe Dashboard is great and we use the email notifications daily
CONSI would like to see yelp added to the reviews
Reason for choosing GatherUp
We come from a company you aquired
Vendor Response
Thanks for the review Kenneth! We're glad you enjoy our dashboard and email notifications. I understand the request regarding Yelp. Unfortunately due to Yelp's TOS there are limitations to what we can do with Yelp reviews.
Replied July 2023
Mere
Retail, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Best Bang for Your Buck
Great for gathering customer experience and satisfaction - we use this primarily for NPS score and third party reviews. We also use this to get feedback on any order issues, which then get sent to our customer service rep, who can deal with them directly.
PROSVery easy to use and implement, almost no downtime to get the program going. Makes getting Google Reviews and third party reviews much easier as well.
CONSNot completely customizable like some other review software, but for the price, you get a lot of features overall.
Reason for choosing GatherUp
Cost, Quick Implementation
Vendor Response
Thanks for the review, Mere! We're glad you find it easy to use. Love that you've used it to work into your CS process.
Replied July 2023
Lauren
Wine and Spirits, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed July 2023
Gather Up Survey
It has been a good experience besides the customer support.
PROSThe ease and functionality of review and review response.
CONSThe customer support when you need assistance.
Reason for choosing GatherUp
Cost and functionality.
Reasons for switching to GatherUp
To have reviews, review response and NPS on the same platform.
Vendor Response
Thanks for the review and feedback, Lauren. We're happy you like the ease and functionality of reviews and responses. However, it's too bad you haven't felt the support met your expectations. Feel free to reach out if you have more concerns. We typically see great responses related to our CS team.
Replied July 2023
Melody
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
A great way to manage customer feedback.
The biggest thing is that it has consolidated reviews and feedback from numerous platforms, meaning that visitors to our website can see all reviews in one place.
PROSGatherUp allows us to easily manage our customer reviews, and it's also simple for our customers to use. It makes integrating reviews from different platforms into our website a seamless process. That helps get the information in front of our prospects.
CONSThe one question we have that we haven't dug into is how Google indexs GatherUp on our site.
Reason for choosing GatherUp
Ease of you and integration with our website.
Vendor Response
Thanks for the review Melody. We're so happy you find it easy and simple to use. Displaying reviews on your website is so important to build social proof for prospects!
Replied July 2023
Jessica
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great program!
We've used GatherUp for nearly 4 years and have seen our review grow substantially!
PROSIt's so easy to invite clients to submit reviews but catches when they're unhappy and keeps the review from hitting sites.
CONSNothing, great service, love using it!
Vendor Response
Thanks for the review, Jessica! We're glad you're seeing growth in your online reviews.
Replied July 2023
Brian
Internet, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Traject Review of GatherUp
I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry.
PROSThe data business owners are able to obtain on their performance as a business.
CONSNo contractual agreement for white label partnerships
Vendor Response
Thanks for the review, Brian. We're glad you are seeing it generate those reviews for your clients.
Replied July 2023
Mark
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Use GatherUp to stay in business
Positive
PROSReview monitoring to keep my clients in business
CONSI find nothing wrong with their approach.
Reason for choosing GatherUp
Don't remember
Reasons for switching to GatherUp
Harrassment
Vendor Response
Thanks for the review, Mark! We're glad you're finding success with our software.
Replied July 2023
Ibadat
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Generate review easily
Url created for each site makes review collection easier and user-friendly
CONSDay in review piblishing on dashboard caused delay in responses
Reason for choosing GatherUp
Inexpensive
Aaron
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed July 2023
Great Value and Resource
We have used Gather Up for two months and increased our Google rating from 4.2 to 4.7. Enough said!
CONSDoesn't create a customer library and allow for other test messaging
Vendor Response
Thanks for the strong rating and review, Aaron! We appreciate your feedback. I'd love to learn more about the customer library and other messaging options you mentioned.
Replied July 2023
John
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Value Features for Less
This keeps my clients focused on quality and helps them control the review conversations happening every day. They really bring attention when a negative review comes and they respond accordinglty.
PROSThe ease of use and setup was paramount for my clients. There was nothing intimidating about setup and support was fast to respond.
CONSThe Gatherup team brought text response a little later than the competitors but to their credit it works fine.
Reason for choosing GatherUp
I found that Gatherup gave me the best value package that fit my company and my clients.
Ron
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Kiosk mode rocks
Overall has been good. The Reseller / agency support is fairly good though some things don't make sense like changing a profile before a mandatory update.
PROSI use Kiosk Mode and set it up in a client's waiting room. The ability to do surveys while in a waiting room is very helpful. We can also email the survey link.
CONSThe cost is a bit steep, $40 per client. The reseller program is decent but I'd like to see a lower price point. Previously known as 'Get Five Stars'.
Eric
Management Consulting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Gather Up
Good
PROSImplementation and rollout was easy. Connecting channels as well.
CONSNo more connectivity with Testimonial Tree
Vendor Response
Eric, thanks for the review. We appreciate your feedback.
Replied July 2023