All Grab Your Reviews Reviews
1-25 of 44 Reviews
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Syed Sami
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Amazing, Fantastic
Using the services for more than 6 months, the Best part is, I always found the customer service up to date. They always respond in 24 hours or less. Was having minor technical issues but [sensitive content hidden] was always there until we solve the problem. Keep it up.
CONSNothing special. Most of the features are up to the standard.
Reasons for switching to Grab Your Reviews
Value for money
Vendor Response
Thank you, Syed Sami, for your fantastic review of our review management software! We're thrilled to hear that you've been using our services for over 6 months and find our customer service up to date and responsive. We're also glad to hear that our features are up to standard and provide good value for money. Thank you for choosing our software and for taking the time to leave a review. We appreciate your business and look forward to continuing to provide you with excellent service.
Replied March 2023
Jack
Information Technology and Services, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2023
Grab Your Reviews is an excelleent value, specially when purchased through a site like AppSumo
I design websites for clients, and they don't always have a need for a CMS-based site (where review plugins are either free or can be purchased). The Grab Your Reviews product allows me to generate code that can be embedded into virtually any web design platform and can be used to consistently present the reviews in a standardized format.
PROSThe agency features of upper tier licenses allows me to manage the brands and reviews of many clients within a single program. Integrations to websites and social media sites was straightforward. The ability to select whether to show all reviews or just those that match specific rating criteria make the product a better marketing tool.
CONSI've been using the product for about 7 months, and the one website widget I'd love to use (the "Slider" widget) is still showing as "Coming Soon". It's long overdue. Other than that, the only "filter" that doesn't seem to work for me is the request to ignore reviews that do not contain user comments. I personally don't put much stock in star-only reviews, and really want to see the customer comments. Despite requesting that only reviews with comments are displayed, I end up seeing reviews that do not contain comments.
Reason for choosing Grab Your Reviews
Grab Your Reviews was one of the featured deals on the AppSumo website. I had the opportunity to purchase a lifetime license at a very attractive price, with a satisfaction guarantee.
Reasons for switching to Grab Your Reviews
The open-source software was dependent on how Google managed its reviews (using a deprecated Google Business location-ID method that was no longer working reliably).
Tyler
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
Gave it a shot- You get what you pay for
The system itself is okay to use, a bit clunky here and there but for the cost, you get what you pay for. The company is what made me run for the hills. Golly, it was bad.
PROSIt was easy to set up and pretty easy to use
CONSThe company/ customer support is pretty awful and they call you multiple times a day to try and sell more products, I had to start blocking numbers. The system overall is pretty dated feeling and seems like something you would build out in school.
Reason for choosing Grab Your Reviews
Has a free trial and then is super cheap.
Vendor Response
Hi Tyler, Thanks for your feedback. We apologize for any inconvenience that caused you. Please know that we will be addressing this review with the team so they can learn from it and do better in the future. Thank you for bringing this to our attention!
Replied August 2022
Bonnie
Verified reviewer
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
2
Reviewed February 2024
Nothing too special
I like what they embody and are trying to achieve going up against google
CONSThey don’t have a lot of options, it’s more a one fits all kinda deal
adnan
Media Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Small Business Rejoice
Grab your reviews helped us automate a tedious task and free up our small team for other tasks. reviews are a must for online reputation and ranking and prompting customers and getting ahead of potential issues is a must for any growing business. ive tried a few other providers and GYR so far is the best .
CONShad one mishap where it spammed a customer 300 times yikes....... but only once
Jason
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Fantastic software.
Overall very pleased with the service. When I was setting up I talked to grab your reviews about a couple things they responded very quickly.
PROSCustomers now actually give me reviews that are displayed on my website. My Google rank seams to of improved since using grab you reviews. Im now number two when electrician wokingham is searched. Up from six. Take a look at my site and see for yourself. [SENSITIVE CONTENT HIDDEN]
CONSIm in the UK and the date on the reviews displayed is in US format. Would love to see in UK format.
Reason for choosing Grab Your Reviews
No need to pay for any other review sites. This software takes advantage of free reviews and displays them on your website. How good is that.
Vendor Response
Hi Jason, Thanks for sharing your feedback, We are pleased to hear that you are getting the most out of our services and it help's grow your business. We are working on getting the date format issue sorted and will have an update soon for this. Thanks
Replied October 2020
Jeff
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
A solution that works great for my clients
The customer support is great and on top of helping me with any support i need fir my account and my clients accounts. They are open to input and committed to making their product better. I feel like they are a partner with me not just a product I use.
PROSI love that I can easily explain to my clients how to use this software and get them grabbing reviews right away. It's easy to navigate the dashboard and my clients are loving how simple and effective it is.
CONSAny issues I've had they resolved within 24 hours or less so I dont feel that there was anything thT didn't get resolved quickly.
Reason for choosing Grab Your Reviews
They reached out to me, listened to my needs, and I felt like they were trustworthy and would listen to my input.
Reasons for switching to Grab Your Reviews
Customer support fell off all together and my clients had constant issues with billing, product breakdowns and limited communication with support staff
Lore
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A Must Have Review Management Software
I love being able to showcase our awesome reviews on our website. I can easily get reviews after a customer uses us where before it was like pulling teeth.
PROSThe ease of use of Grab Your Reviews is amazing. It collects all of your reviews in one place so you can easily respond. You can easily have that social proof as well with social sharing or implementing the reviews you want on your website. Great product that saves tons of time. It put my review management on autopilot.
CONSI haven't really found any cons yet. I have been using this for almost 6 months and use it everyday. It saves me time and makes me look good in the process.
Ryan
Verified reviewer
Performing Arts, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great time saver for small business owners who need to field reviews.
Good overall, and constant updates help make it better on the reg.
PROSAggregating so many review sources in one place with minimal effort.
CONSThe learning curve to make some customization and tweaks could be better.
Chintan
Verified reviewer
Human Resources, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Amazing experience and great ROI
Overall it was an amazing experience, and I was able to improve user retention.
PROSI really liked the negative feedback capturing. It allows me to work on the feedback before it goes live, and I have improved feedback due to that.
CONSThe software is amazing, and I didn't found any cons as such. However, I would suggest adding more widgets to be placed on 3rd party application.
Saghir
Architecture & Planning, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
The tool I was looking for
It is easy to set up and use. We needed a way to get google reviews from our clients. We tried various methods previously and struggled to get clients to complete any reviews. Grab Your Review made the process very easy for clients and we have received many reviews from our clients since using the software.
PROSEasy to use for both our clients and me
CONSSome of the services do not connect, such as yell.com
Reasons for switching to Grab Your Reviews
We were not getting the results we wanted
Ankur
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Good for beginners and easy solution seekers
Overall experience has been good as the support is really helpful and good.
PROSEase of implementation and after sales support
CONSless customization option in teams of widgets
Vendor Response
Thank you, Ankur, for your review and for choosing our product! We're glad you found our software easy to use and our support team helpful. We appreciate your feedback on the customization options and will take it into consideration for future updates.
Replied March 2023
Kishor
Food & Beverages, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Best choice for Reputation Management platforms
Love how you can set it and ignore it, and it will consistently perform its function month after month, year after year.
PROSFacilitates all of our property managers' access to and ability to respond to reviews. The dashboard is also useful for keeping track of all the reviews we receive across all platforms. The alert system is extremely useful when you want to respond promptly to negative reviews.
CONSWe have had no problems with the service.
Nima
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Thank you Grab Your Reviews
Getting more reviews and filtering out negative ones will enhance your online reputation.
PROSLots of integrations with the most popular review platforms (Yelp, Google, Facebook, etc.) Customization options for layout and ability to upload logo are a plus.
CONSThere's a QR code generator so team members have their own review link, but there is no way to track which team members generated the review. A dashboard to track which individual QR code generated a new review would be welcome.
Reason for choosing Grab Your Reviews
Grab Your Reviews seemed to have more integration options, more high quality reviews than its competitors.
Urszula
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Scandinavian Pantry online shop owner
I'm so very proud of the reviews for my little shop. They help tremendously in getting new customers.
PROSFantastic. Great software. It actually encourages my customers to leave reviews that can be seen on my website
CONSI like absolutely everything about this software.
Francine
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Grab Your Reviews - Could use a few tweaks, but solid start
I like the ease of it. The ability to copy and paste is good, but an end user needs to have more than one option tailored for each site they are leaving a review on.
CONSI do not like that the URL is not specific to the platform. I've had several get flagged on Yelp or Zillow and some do not appear even though they were entered. It's almost like each platform requires it's own URL vs one generic for all the platforms. Some of my reviews left using this platform never appear on the end platform
Vendor Response
Thank you for your review of our review management software, Francine! We're pleased to hear that you find our platform easy to use. Regarding your feedback, we're working on providing more tailored URL options for each review platform. We're sorry to hear that some of your reviews haven't appeared on the end platform, and we're happy to investigate and help resolve any issues you may be experiencing. We appreciate your feedback and look forward to improving our platform to better meet your needs.
Replied March 2023
Manthan
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
Great Product
It has made it incredibly easy to show my reviews from various sources on my website
CONSSocial sharing need to be good so that anyone can share on his/her social platform.
Rahul
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Works great
It's easy to use, simple. Straightforward interface to manage all reviews from one login
CONSNone so far. Been using it for a few months.
Mark
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great affordable solution for increasing reviews.
The experience so far has been positive. We have a bunch of satisfied customers using it to generate more reviews.
PROSThis is easy for me to roll out for end users to help them generate new reviews for their businesses.
CONSSometimes the customers do not receive the emails asking them for a review, but this is more to do with the Spam filters on the receiving end.
Vendor Response
Thanks, Mark Good to hear that our review management platform is working for your business :).
Replied August 2022
greg
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great software
Very satisfied.
PROSThe ease of getting into customer interaction, the eas of use. Great customer support
CONSEase for the customer to leave a review - could be a bit more straightforward
Vendor Response
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to growing your business together.
Replied August 2022
Blair
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Grab Your Reviews - great for small businesses
It's easy to use, and gets reviews consistently with little effort from the client.
PROSGarb Your Reviews allows local businesses to improve their search results in their locale, at a reasonable cost.
CONSYou have to respond to changes in API's from review sites like Google Business Listings.
Dennis
Marketing and Advertising, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Build your reputation with ease
Again, ease of use is everything so that counts big time for us.
PROSI really like the easiness of setting up the system and bulk inviting customers to create and generate reviews.
CONSI don't like the UX it feels outdated and not crisp. They could improve that a lot.
Vendor Response
Thank you for taking the time to share your thoughts about our platform. We're thrilled to hear that you found it easy to set up and use. We appreciate your feedback on the user experience and are always looking to improve. We hope to provide a more modern and crisp user interface in the near future. Thank you for your support, and we look forward to helping you continue to build your reputation with ease.
Replied March 2023
Kicker
Insurance, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Easiest Way to Share Your Reviews!
I have had one interaction with support on a question that I had and they responded quickly. The system is so easy that you don't really need much help!
PROSI love that its so easy to share my reviews on my website. You have to get people to your website and reviews are an easy way.
CONSI can't think of features that are missing at this time.
Reason for choosing Grab Your Reviews
Price
Reasons for switching to Grab Your Reviews
Price.
Vendor Response
Kicker, thank you for your excellent review! We're delighted to hear that you find Grab Your Reviews to be user-friendly and beneficial for sharing reviews on your website. It's amazing to learn that you found our pricing to be the most affordable alternative. We appreciate your selection of Grab Your Reviews!
Replied March 2023
Khushi
Information Technology and Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent Reviews Provider
Provides great SMS and Email invitation to individual Customers. I did liked that.
CONSThere are lots of features and half of features I didn't used.
Matthew
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Helpful for managing reviews and customers
Easy to use and implement with a helpful team backing it up.
CONSNo real problems with the software, I hope to see more features added in the future