All Locobuzz Reviews
1-25 of 44 Reviews
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Sumeet
Verified reviewer
Gambling & Casinos, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best ORM Platform
It's very good for us as app company we got to know about our competitors
PROSTicketing auto conversion from the social media negative comments
CONSAuto replies not able to see the comments on actual comments
Reason for choosing Locobuzz
Deep analysis of the market and competitors also giving the good
Vendor Response
Hi Sumeet! Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
monika
Marketing and Advertising, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
User Friendly and data enriched tool for customer study
We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.
PROSIts customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.
CONSInfluencer stream can be more streamlined, e commerce listening
Reason for choosing Locobuzz
easy to use, competition analysis is easy to do, brand track along with the other brands , customizable reports and they are even open for e commerce listening and integration of GA is the added advantage.
Johnson
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2019
Can be much better!
It's plain ok. Not to graet
PROSOne of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago
CONSWhile other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
ORM Done Right!
The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.
PROSLocobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.
CONSThe ride has been smooth over last 2 years
Reason for choosing Locobuzz
Overall costs, features and willingness to integrate and customize to our needs.
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
A Good Product
Overall the platform is robust and is getting better over time.
PROSThe platform is a single point of contact between the user and the social channels.
CONSThe URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.
Reason for choosing Locobuzz
Vernacular ability Customer service and support
shinaz
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
LocoBuzz
Both digital marketing team and customer support team wanted to run the business using one tool and we were able to that using this tool, and this will help to understand operation and its limitations.
PROSit many more features than the previous software , such as AHT , Agent performance, ability to click and find out the post from report and topic auto tagging
CONSToo many steps to follow when compared to previous software experiencing a slowness comparative to other software 24/7 support is required incorrect sentiment tagging at times
Reason for choosing Locobuzz
We were able to customize some of the required functionalities and reporting based on our requirement. Also, the staff at locobuzz is friendly and helpful.
Rachita
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
One of the best tools
ORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.
PROSORM is very convenient to use through LocoBuzz. I've also used the tool for listening and it is really efficient and helpful.
CONSOverall experience has been good. No cons as such.
Rajarshi
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Good for Social Media monitoring
Overall quite happy with the experience.
PROSRegularly use the platform to track our online presence. The look and feel is quite easy to get used to. Nice and comprehensive daily reports to keep me updated.
CONSAt times pick up irrelevant keywords. Competition benchmarking uses up a lot of impressions.
Vendor Response
Hi Rajarshi, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
Lucky
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Online Reputation Management with Loco
Locobuzz really makes working on the reviews, comments and DMs from all the platforms & channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list.
CONSThe reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil.
Chitra
Education Management, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Review by Chitra (PW)
Good
PROSQuite insightful, can improve reports and stats
CONSLocobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.
Somesh
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Social Listening and Analytcis Review
Overall a good experience and we at Cerebrate are pretty positive that the tool will get more robust in terms of analytics and insights. Both Dream11 and Cerebrate have a huge expectations
PROSThe dashboards and overall customization is good, however the metrics could have been arranged in a more user friendly manner.
CONSYouTube data fetching is struggling a lot, and have faced multiple issues around Instagram webhooks. These issues are from API or from the respective platforms, but Locobuzz should be vigilante about this and should not wait for the client or agency to escalate it.
Reason for choosing Locobuzz
As an ORM + Social Listening tool Locobuzz checked all the boxes for both Dream11 and Cerebrate Solutions and accordingly the decision was taken.
Vendor Response
Hi Somesh, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2023
All in one roof - CX management platform!
- Sentiment Analysis - Helped in finding multiple talking points around topics & driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing & effective response management that improved the TAT & response rate
PROSThe new update is much friendlier than previous in terms of playing around the dashboard & for in-depth analysis. In terms of the tech, the software has been quick & fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much.
CONSWith respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments & finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require.
Reason for choosing Locobuzz
Beneficial for those who want an all in one package considering ORM, CRM, Listening & Social Media Analytics
Sajid
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Social Listening Tool
I am using this tool for the last 2 years, find it useful and easy to use.
PROSI am thankful using this highly integrated social listening tool to manage ORM, this makes our work easy, having lots of features like DIY Analytics Report, Competition Benchmarking, CSD ID that really help us to manage our day to day work.
CONSI love the features like CSD ID, Competition Benchmarking, DIY Analytics, Reporting, and Customer Support
Avinash
Marketing and Advertising, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2023
Locobuzz Experience
Have been using the product since 2013 (10 years) and have seen it growing and developing. Locobuzz is filled with multiple features but it still needs to up the game in terms of analytics and
PROSLocobuzz 3.0 reporting and AI insights CoverageEase of use Response Management features
CONSMachine Learning is not upto mark. It gives incorrect data Repetitive glitches and errors in data analytics (DIY Dashboards or other features)
Reason for choosing Locobuzz
Na
Devesh
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
It’s just Amazing!
Having such amazing and efficient tool our project /client servicing manger [SENSITIVE CONTENT HIDDEN] is a very resourceful person. Her proactive approach towards her clients is applaudable.
PROSBeing a online listening tool which can be integrated seamlessly with any social media and review site available on the digital platform. One of the best platform that I have worked with and I am using it for more than a year now on day to day basis and it’s really effective with regards to getting out any kind of data and reports.
CONSThe tool sometime have issue with regards to loading relevant data.
Nandkishor
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
Software that can rule the social space
1. PR Dashboard should have filters of followers and it should extend its display timeline to past 24 hrs 2. Also verified user filter should be present in social buzz and PR Dashboard 3. Customizable potential reach options for campaigns, so brand can customize and use their own formulas to calculate potential reach
PROSEase of configuration PR Dashboard Simplicity of the tool
CONSAt times slow Loading time can be improved Interface can be much better
David
Airlines/Aviation, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
happy with the tool and Extremely best service
Good with the product and happy with the instant resolution by the support team
PROSInteractive dashboards, comparison with other's and Cloud where we can understand the voice of the customer at one go.
CONSneed to manually change the organization name , every time we login 2. Reporting should be in today, yesterday, weekly, fortnight and monthly and in addition a calendar to change the date ; If possible please do add month on month performance dash board for easy access
Reason for choosing Locobuzz
n/a
Vendor Response
Hi David, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
Divyansh
Online Media, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Response Management and social listening
Everything under a same tool. Great UI. Easy n short process for response management. Good customer service
CONSLimitations in filters available. A limited number of platform available Quora is missing.
Reasons for switching to Locobuzz
The previous product had limitation with social Listening
Vendor Response
Hi Divyansh, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We'll be working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
Ajay
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Features & ease of use
Excellent.
PROSIt covers all the important features like Social listening, digital listening and social analytics. Navigation is seamless.
CONSAll features are covered. Nothing I can find which is not included.
Shardul
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Apt for Small Business
Easy to use dashboard DIY Dashboards Ticketing System Custom Reports
CONSUser login issues sometimes Token Expiry issue
Vendor Response
Hi Shardul, Thank you for taking the time to review Locobuzz! Our team hugely appreciates it as we value your feedback highly. We're working on improving our products and services and will continue to serve you better into the future. Regards, Team Locobuzz
Replied June 2021
Shahbaz
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
One stop for ORM and Social Listening
The overall experience is neutral, we can say good but not awesome. Still there are areas to improve.
PROSUsually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too.
CONSThe tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered!
Sunny
Logistics and Supply Chain, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
CRM enables us to resolve the complaints faster
1. Identify Potential Leads and pursue them with a quick response 2. Faster and accurate response on all the social media and internal queries. 3. On time ticket generation which helps us to passive the user quickly. 4. Good support from Sales and complaint resolution team.
PROS1. LocoBuzz provides access to respond in a timely and accurate manner to various people across various channels like Facebook and Twitter. 2. LocoBuzz offer reports and automated alerts to our team for actionable insights on products and service and keep us notified, as required. The reports help us with insights on social media accounts, product feedback and identify after sales service related issue and much more. The automated alerts apprise us on digital buzz and help take necessary action.
CONSCan't think off any right now. It better than the previous CRM.
Aju Sam
Banking, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Feedback
Very good
PROSVery good innovation and service. Locobuzz team is proactive in customer support and hand holding
CONSVery good innovation and service. Locobuzz team is proactive in customer support and hand holding
Tarun
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
ORM with Locobuzz, fast and easy!
We recently equipped ourselves with Locobuzz ORM platform to drive response management digitally and we are happy with our decision. Locobuzz offers multi-faceted features and easy navigation to carry out end-to-end response management. Crafting reports and gathering digital intelligence has become effortless as all our digital data points are under one dashboard with Locobuzz. Our Customer satisfaction journey has instantly accelerated and we are enjoying our daily experience with Locobuzz.
PROSFast and effective reporting with multi-channel integrations. Great customer service efforts, they even went ahead and integrated our call centre solution as well. Giving us the capability to get all the information in one panel.
CONSIt's a sort of acquired taste, you need to browse a lot to know everything about this detailed panel.
Aditya
Marketing and Advertising, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Very Good Tool
*Easy to use *Good Customer Support*Advance Metrics
CONSNothing on the platform I have found to be concerned about.