All Loox Reviews
1-15 of 15 Reviews
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Justin
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Loox is a solid all arounder
overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options
PROSOne of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard
CONSMy least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews
Reason for choosing Loox
Bigger name and thousands more users
Reasons for switching to Loox
The benefits of the lesser known options didn't live up to what I wanted. Some I estimated existed solely to repel review exporters
Vickie
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Good to use
Very good would recommend
PROSCustomer support is excellent they set the whole thing up for me
CONSCan't think of anything the whole package is good
Reasons for switching to Loox
Too expensive and not getting enough reviews
Sergio
Verified reviewer
Marketing and Advertising, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
The Only Social Proof App You Will Ever Need
It is easy to import genuine product reviews with photos for your Shopify store! To help set up social proof on your webstore and improve credibility and trust.
CONSThey do not offer a free plan, and they do not easily integrate or embed within all themes, especially on the product description page; I was finding it hard to replace Loox's imported reviews within the existing section of my product reviews on the product page.
Reasons for switching to Loox
Judge.me is not beginner-friendly, it did not integrate well with my store, and their customer support is terrible.
Vendor Response
Thanks for the great feedback Sergio! Loox integrates well with almost every theme we've come across, but you're welcome to reach out to our support team and we'll assist with any questions you may still have.
Replied March 2022
David
Verified reviewer
Fine Art, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2021
Best in class
I've tried a few, there's many copycats doing the same, they're the best and implementing new features often, new with video reviews.
CONSIt is also pretty much the most expensive, you get what you pay for
Christelle
Sporting Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great services but very expensive
Easy to integrate, good level of customization and good support if you need helps
CONSThe Growth plan charges 30$ for 300 additional mails - I think this is very expensive, similar to TrustPilot which is a level above.
Reasons for switching to Loox
I made the switch because I thought Loox was too expensive for a review app on a website
Electra
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best Review Management Software
i love the new feature where a customer can do video reviews. i love that i can choose coupon codes for customers to give reviews i love have easy it was for integration.
CONSi actually do not have any cons at this time.
Kate
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great app
The reviews on our website provide excellent social proof that helps us to convert sales. The customer service team at Loox have been quick to respond and help us when we have reached out.
CONSWe are very satisfied with the software!
sean
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
B strong
its been totally fine.
PROSeasy to use, easy for clients to use, i like being able to send emails quickly to clients.
CONSexpensive, there are other free or cheaper options on the market.
Gabriel Stefkov
Consumer Electronics, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
App every store needs
Having the opportunity to import reviews, mange them, get them on time is crucial. All this increase the liv our clients and their satisfaction!
CONSNone, everything is great and easy to navigate!
Reasons for switching to Loox
Better interface
Alex
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
FUNCTIONALITY
4
Reviewed April 2022
Review
Quite easy to integrate and send automated reviews.
CONSFind the dashboard and setting pages quite clunky and tricky to use. The layout and design could be cleaner.
Leny
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
super impressed!
Fantastic, easy to use software that does what you want it to do and looks good doing it.
PROSTHis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products.
CONSnothing yet! So far its been a smooth use.
Quincy
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Such a great tool so customers can review your producys
Excellent experience with loox so far and will continue to use it
PROSEasy to use app for shopify and displays on website so people can see reviews of products
CONSThe email design function is quite limited and cannot personalise to business too much
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Great App
Its a very useful app to work with social proof
CONSI would like some more design features to show the reviews on my site
Connor
Retail, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
The best review app for Shopify
I love the dashboard, the coupon incentives for customers to leave photo/ video reviews, and the reminders the app sends out to each customer.
CONSI wish the review request email had more flexibility when it comes to the email address the review request messages are sent from.
Ashley
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
easy to use product
easy to use, have gathered reivews automatically
CONSthe design could be more appealing around the reviews and how they appear on the website