Meltwater
About Meltwater
Awards and Recognition
Meltwater Pricing
Pricing is modular and offered upon request.
Starting price:
$5,000.00
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Meltwater
1 - 5 of 89 Reviews
Katie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent customer support
Overall our marketing communications team loves Meltwater. It took a while to set up our account, but once that's done, it is extremely easy to pull analytics for our Board of Directors.
PROSThe best part about Meltwater is how easy/user-friendly it is compared to our previous product (Cision), and our account rep is FANTASTIC. We had a terrible experience with switching reps at Cision and it was extremely clunky and took literal hours to pull metrics, but Meltwater has blown us away with how seamless it is.
CONSI will say the media database is not as robust as Cision. It is clear where each company focuses. As a medical non-profit, we work with very niche publications, and many of them were not in Meltwater (or had staff missing) and had to be uploaded manually, which means you are in charge of knowing when the reporter changes companies.
Reasons for switching to Meltwater
Combining vendors into one platform
Rameez
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Great for customer engagement and as CRM tool
For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.
PROSThe CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.
CONSI do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.
Reason for choosing Meltwater
We started off with Meltwater and switched to Freshdesk.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
An acceptable tool that allows us to track our Media impact
An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.
PROSA fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.
CONSthe boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.
Reason for choosing Meltwater
Pricing discount & my manager had previous experience using the tool. We are consdering switching after our 1-ear subscription lapses.
Kathy
Computer & Network Security, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
The most inclusive on the market
My overall experience has been good. The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.
PROSThe thoroughness of coverage and the reach is far larger than other products and the ability to customize searches, add viewers
CONSa few typos in search criteria setup from prior account managers - but nothing that affects its usability
Reason for choosing Meltwater
Most inclusive and thorough and easiest to use, and it allows me to save data and makes articles from 5 months available if I need them - much easier to use than other competitive products
Reasons for switching to Meltwater
I found Meltwater to be the most inclusive since most of our coverage is focused on an online audience (vs broadcast TV or radio or print) so this had the most inclusive and thorough coverage allowing us to configure it more to our needs and use it to compare long periods of time - which other platforms do not do.
Vendor Response
Kathy, we're glad to hear we have delivered such a great experience for you. Our team strives for excellent customer service and product solutions. Please don't hesitate to reach out if there's anything additional we can do for you.
Replied November 2020
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Great investment for the right company
I use this software for both distributing press releases and monitoring media coverage and think the product is worth the investment if you are dealing with media on at least the national level. Only complaint is the sales staff (most likely by design of their business model) is on the pushy side to get you to renew you contact early and frquent attempts to upsell new products or features.
PROSMeltwater is very user friendly and an excellent resource to reach media contacts (broadcast, print and online) nationality and internationally.
CONSLike all other public relation tools for media, Meltwater tends to have a good amount of media contacts that are out of date but that seems to be an issue accross the board. Price is high, but comparable to other similar software...but worth it if your company is trying to reach media on a national level or monitor your media coverage.