All Opinew Reviews
1-25 of 42 Reviews
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Tahmi
Verified reviewer
Apparel & Fashion, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great product for a good price
One of the things that I like most about Opinew is the ability to pull in reviews for my items that are on other platforms. It really makes moving customers from a marketplace to my own website easier when I'm able to show that social proof. And Opinew also makes it easy to get reviews from the sales on my website, offering branded email options to send out to customers asking for reviews as well as offering the ability to give customers discounts on future purchases when leaving a review. Their support is top notch, not only helping me to get my Shopify templates correctly set up the first time, but also helping when subsequent template updates need tweaks as well.
CONSThe one thing I wish Opinew did better would be to make it easier to share good reviews on social media like other review software does. But I have templates for social media posts made in Canva, so it's not that difficult to paste in good reviews and make posts out of them.
Reasons for switching to Opinew
The basic reviews that came from Shopify were extremely dated looking and didn't offer any of the features that Opinew offered (like followup emails, pictures, branded presentation, etc.)
Oscar
Computer Software, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Way more than we expected!
We're a small software development agency, and we've had to set up Shopify shops for many clients. With all the limitations that Shopify has as a platform, Opinew's tools have been very useful to make sure the styles are how they are meant to be and the products/shop look trustable. They have so many features but right now I remember once when the printed reviews and coupons came in very handy with this client that needed to ship the products but also wanted to get feedback. Another thing: Opinew is a big boost for the SEO.
PROSFirst, how easy it is to customize to the theme's style, anyone can do it. Also, how it imports reviews to a product from different providers (Amazon, E-bayd, AlliExpress), and how these reviews give the website a way more trustworthy overall look. We love it.
CONSI'd love to see different kinds of widgets such as viewing the most recent reviews but, to be honest, we're happy with the ones they have.
Reason for choosing Opinew
The fact that Opinew offers the same as the other two (and more), and yet it is cheaper. Wo found Opinew to be the clearer to understand for our customers.
Liz
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Great Customer Service
How quickly customer service gets back to me (within minutes via chat)
CONSThe pricing, alot of add on features/ upgrades
Stefan
Events Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great Review Management System and Importer
Overall, we are a long standing customer of Opinew and have build a great relationship with the team. We are impressed with the cadence in which they update the platform, and with the great support they provide to new customers. Because of that, when working with new shops/merchants, we are confidently recommending Opinew as the tool of choice for powerful review management and importing on Shopify.
PROSWe have been using Opinew for more than two years now. The product keeps on improving with new feature updates, integrations, and partnerships announced all the time. After carefully reviewing other review apps in 2019/20, we identified Opinew as the one to use and recommend to our merchants. Their support is very helpful, friendly and available around the clock (which saved us a couple of times already). Opinew has a very comprehensive feature set, that includes: * multiple review widgets for the shop website * ability to include photos/videos in customer reviews * automated review requests (email, sms, printed) * great review management functionality * coupon creation/use for review incentivisation Moreover, Opinew is also offering very powerful import functionality to anyone who is moving shops from another platform like Amazon, Ebay or Aliexpress. These features include: * Amazon, Ebay, Aliexpress review imports * automated review synchronisation * review migration/import from other review apps * Chrome plugin for bulk import of product reviews The review importer functionality, especially with the Chrome extension, is a power tool for anyone who needs to import reviews. Many of our dropshipping merchants are using Opinew with Oberlo to set up online shops in minutes. Import products with Overlo, import reviews with Opinew, and start selling. Opinew has been a great platform for many years now that we thoroughly recommend.
CONSAs mentioned above, the Opinew system is very feature rich. For new users the number of features (widgets, automations, importers) can sometimes be daunting at the start. However, with recent improvements/updates to user onboarding and the help centre, we do not perceive this to be an issue. If a user gets lost at any point, then the Opinew customer support will be there to help and guide them through the system.
Bob
Luxury Goods & Jewelry, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Excellent Website/Product Review App for Shopify Stores - Outstanding Customer Service
Very positive and they are very responsive to requests for help and listening to new feature suggestions.
PROSOne of the primary reason we choose Opinew was their ability to import product reviews from our eBay store. The process to match the product review on eBay to the same or similar product in our Shopify store took a while to master, but once we figured it out, it worked very well for us. Their customer service has been HIGHLY responsive!! Very quick to respond, even on weekends and later in the evening. Highly recommend.
CONSOur biggest problem in the beginning was lack of clear straightforward documentation on how to setup the product and then manage it day to day. Their documentation has improved in the past few months.
Reasons for switching to Opinew
Lack of ability to import product reviews from eBay.
Mary
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
All-in-one review management tool for Shopify stores. Import reviews from Amazon, eBay, and AliExpre
I can attest to Opinew’s efficacy. Their ability to import customer reviews from Amazon to a Shopify store has been a game-changer. This interface is user-friendly and makes managing customer feedback and reviews a breeze. Moreover, the added features (like email and SMS flows) have streamlined our process of collecting customer feedback. I would highly recommend Opinew to all companies who want to scale their business on the Shopify platform and ensure customer satisfaction.
PROSTheir ability to import customer reviews from Amazon to Shopify. Pricing, usability and more.
CONSThe Opinew software was easy to use and I had no problems.
Rogelio
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
All what you´re looking for
Software works really good, and the customer experience is very atractive, so we´re getting many positive reviews in our site/products.
PROSOpinew is an easy app to use, it comes with all the features we need (and more) and it is also very easy to use. In adition, any problem you may have they solve it within 24h.
CONSI did not really find any problem with the app yet.
Reason for choosing Opinew
It has all that we were looking for. Awesome price/quality ratio.
brian
Information Technology and Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Extremely happy, helped my store conversons
Very happy.
PROSThe ease of use and the fact that the reviews from Amazon, ebay are genuine Authentic reviews.
CONSthe face that I need more reviews, the plan I was on ran out quickly. it did have 500 reviews though.
Reason for choosing Opinew
because the reviews were coming from Amazon and I trust Amazon.
Reasons for switching to Opinew
Loox reviews were not authentic.
Jamie
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Opinew's a great tool for integrating reviews
Opinew's a great tool for integrating reviews. We use the integration between Amazon and Shopify (along with email). The implementation is simple. [SENSITIVE CONTENT HIDDEN] from the support team is always helpful and responsive.
CONSNothing major. Lower cost would be nice.
Krish
Verified reviewer
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Opinew is a great way to start gathering and organizing reviews
very very good. Nearly perfect
PROSAble to pull the Reviews off Amazon And add them on my Shopify product pages
CONSThe speed and the impact on my page load times was disappointing
Adam
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
A Lot of Good Features in One Integrated Package
It integrates easily with Shopify. We also like how it allows both customer reviews with images as well as question and answer right on the product page.
CONSEven though it has features to customize the look of the widget on your website, it can be difficult to make it look professional and functional if you use a custom Shopify template.
Reason for choosing Opinew
We ultimately chose Opinew because it was the only software to include what we needed without being upcharged for things that we didn't want or need.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Opinew es una de las mejores herramientas en el mercado para gestionar reseñas
Me ha encantado el producto, porque ha permitido conocer la opinion de muchas persoans, que utilizan ciertos software.
PROSUna aplicación extraordinaria para utilizar. se ajusta de forma natural, lo que ahorra un montón de tiempo! la asistencia es en general bastante productiva también! sugeririble!
CONSHay elementos sorprendentes que podemos tener con el rediseño.
Reason for choosing Opinew
porque es fácil de usar y adquirir.
Reasons for switching to Opinew
Por el costo que tenia el producto anterior.
Lindsay
Cosmetics, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
A great plug-in that I've used for 15 months for my eCommerce stores
Opinew makes it easy to upload reviews from multiple sources quickly and accurately. There's even an "update-button" where you can upload the latest review from your previously selected sources with a single click. Click, click, done. I like it.
PROSI've used Opinew for over a year now for several Shopify stores. It's very reliable and easy to use, and you can quickly upload reviews from Amazon, eBay, Aliexpress etc. It does everything you need from a review software plug-in really.
CONSA few times the app has gone down for like 30 minutes randomly, that would be my only complaint. It can be a bit buggy at times.
Emily
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great App for Customer Trust
I love that this allows customers to leave reviews so that new customers are able to trust our brand.
CONSI can't think of anything that I don't like.
Kumbar
Sporting Goods, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Awesome addition to our website!
This is an awesome product all in all, I do believe it is the best out there in the market.
PROSOpinew Reviews is a great and easy to use tool that we just stumbled upon at White Duck Outdoors, INC. It is easy to use, great for customers to quickly ask a question, and ofcourse leave a good rating, adding more validity to our already flourishing business.
CONSAnswering questions could be easier, reviewers and spam questions could be filtered out better.
Vanessa
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Loving this review program!!
I switched over to Opinew after trialing another. The setup was a breeze and my customers have found the process to leave a review so user friendly. I love the workflow from beginning to end!
CONSAfter adding a colored background, the top doesn't have spacing to allow color so it looks a little funny. But this wasn't a make it or break it for me.
Reasons for switching to Opinew
Didn't have the option to include photos.
Kevin
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic
I have tried various review apps over the years, and Opinew is the best of the bunch. And the support if you ever need it is fantastic also
PROSEase of use. Integrates with no trouble. Looks fantastic also
CONSNo aspects really, everything installed very easily. I did have 1 tweak I wanted and the support were very quick and helpful in making this happen.
Reason for choosing Opinew
After a trial run I knew this was what I was looking for.
Jenel
Arts and Crafts, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2021
Easy and simple to use
I like how easy it is to use and that there are multiple tiers to purchase.
CONSI do find that sometimes there are glitches when it comes to changing which reviews show up on the carousel. I think a nice feature would be to have an auto rotate function for the carousel. If I can only show 2 reviews at a time allow the program to rotate between all reviews on a daily or weekly basis
Sebastian
Wholesale, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Make customers trust your store
The product is good but the customer service is even better - The team will support you right away in any need!
PROSIt's very easy to import rating from platforms which have many more ratings than yours. This is very helpful not only from a client perspective but as well from a company perspective as you can decide which products to market and which to even stock more for yourself.
CONSThe amount of bulk actions that can be done is very limited - I would like to update the number of reviews / minimum threshold of products I get from Amazon and I can't do that.
Reason for choosing Opinew
It was the only app I thought it was viable to get thousands of product reviews without spending thousands of hours
Laura
Publishing, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Great for small company
Your software has helped us by allowing Amazon reviews of our books to appear on our site. Often our customers do not write reviews directly on our products. In this day and age, the consumer is apt to purchase on Amazon due to the abundance of reviews and also because of Amazon Prime. We are a small publishing company and cannot offer the perks that Amazon does but we are thrilled to have the reviews from our customers that appear on Amazon.
PROSIt is very easy to use and the Chrome extension is amazing. It really fulfills our needs as a small publishing company to have access to our reviews on Amazon and transfer them to our site. Very simple and effective solution to our needs.
CONSI honestly do not have anything negative to say about this software.
Kathy
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
[SENSITIVE CONTENT] was awesome!
[SENSITIVE CONTENT] was so patient and helpful! My issue was resolved quickly and he went above and beyond to make sure the everything was uploaded exactly the way that I described. Would highly recommend using Opinew!
PROSIt was easy to install and it helped my site Speed
CONSI love the software, I'm not tech savvy.
Reasons for switching to Opinew
Functionality
Nathan
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Easy to use and helps out tremendously!
Installation was easy and figuring out how to use the software was much simpler than I anticipated. This has helped saved me a ton of time.
PROSThe easy of use of the software is amazing. Being able to manage incoming reviews and feedback has been extremely helpful.
CONSI can't think of anything at the moment.
Pratik
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great app, but needs improvements
I enjoy using Opinew and so do my co-workers, it needs to be refined for it to be outstanding..... if the app was like the website, then it would do better ;)
PROSGood app, does what it says on the tin. Support is exceptional, very quick and in the ball
CONSThe user interface needs to be updated, as it lacks ease of use The colours used don't make it easy to see what's going on i.e. overlapping text. Need more customisation for the pagination..... very poor and my customers have complained that the "." is confusing
Reason for choosing Opinew
We did a lot of searching and settled for Opinew because of the functionality, price and the way it worked with the plugin.
Chello
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
The best way to show reviews on Amazon and other marketplaces! Opinew is top notch!
So far .... amazing!
PROSEasy to use and the support from [SENSITIVE CONTENT] is top notch!
CONSFor a newly started store, the monthly fee seems excessive.
Reason for choosing Opinew
It looks like you have a robust platform and the customer support is amazing!
Randy
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Easy to use, great customer service
Was easy to upload reviews and I needed help to refresh so it would show up on Shopify and customer service immediately solved it. Great overall
CONSTook a few times to refresh but after it works great