PatientTrak
About PatientTrak
Most Helpful Reviews for PatientTrak
1 - 5 of 14 Reviews
William
Verified reviewer
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
I am very satisfied with PatientTrak
The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team.
CONSOverall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features.
Mike
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Great Software!!
Increased patient satisfaction. Improved staff efficiency and reduction in costs.
PROSPatientTrak software is extremely intuitive and provides great functionality for my team. The software tracks patients door to discharge providing: kiosk check in, queuing, tracking and post visit surveys. PatientTrak's comprehensive reporting and analytics have allowed us to identify numerous bottle necks in our patient flow. PatientTrak's customer service team is extremely responsive and very knowledgeable about best practices in the healthcare industry.
CONSThe PatientTrak touchscreen kiosk provides the necessary functionality right now. However, long term I would like the kiosk to take payments.
tanisha
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2018
not friendly user at all
I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE
CONSThe bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back
Vendor Response
Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you.
Replied June 2018
john
Civic & Social Organization, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
good product
f
PROSkeeping trak of patients. taking them in order they came in.
CONSit would be nice to have the patients name to still be on the patient que after the patient is checked in. the name disappears and there are 4 patients in front of them but they see zero minutes.
Vendor Response
Joe: Thank you for the review. Glad to hear that PatientTrak is helping your organization manage patient flow and improve operations. The requested functionality as you describe is available. We would be pleased to work with your team on implementing this desired workflow.
Replied March 2018
LaDonna
Medical Practice, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Patient Track Track
its been useful for clinical side to keep up with patients progress.
PROSi like how it tracks exactly who is with the patient and who's working on whatever they're working on.
CONSIt could be useful if the patients name highlighted on its own to let us know the arrived.