pulseM
About pulseM
pulseM Pricing
1 technician: $99/mo - Up to 3 technicians: $249/mo - Up to 7 technicians: $399/mo - Up to 15 technicians - $799/mo - Up to $30 technicians: $899/mo - 30+ technicians: Quote *Plus a one-time setup fee
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for pulseM
1 - 5 of 61 Reviews
John
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed March 2022
Wowsers Batman!
Jason
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Pulse M Review
Overall I would recommend this product to anyone looking to increase their Google and social media reviews.
PROSIt takes over review capture where we do not need to rely on only our technicians. Also, when you get an upset customer you are able to address their concerns before they take to social media.
CONSWe do not use the text feature much anymore. This is more because of regulations than the software itself.
Reason for choosing pulseM
PulseM was clear and upfront about what it can and will do. Podium was high pressure sales and vague on how it would do what it claimed. It was hard to get a straight answer.
Geoffrey
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Great software for reputation and review management.
The experience has been great. Helpful team, great product, get's the job done.
PROSThe ability to increase platform reviews.
CONSI wish there were more options for sending technician bio videos via text. Also, need to further the collaboration and integration with Service Titan.
Reason for choosing pulseM
Because I can call and speak directly with [SENSITIVE CONTENT] if necessary. He puts customer service above all else, which is what we need in our vendor partners. Thanks, [SENSITIVE CONTENT]
Jessica
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Poor Service
Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's.
PROSI do not recommend this company at all they are a scam.
CONSNobody at PulseM has a solution. It is a SCAM beware!
Reasons for switching to pulseM
Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's.
Tammie
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Favorite Vendor
Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with.
PROSI must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately.
CONSHonestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature.
Reason for choosing pulseM
We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service!
