All SocialClimb Reviews
1-25 of 53 Reviews
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Jessica
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Social Climb has been a great asset to our practice
Great customer support and easy to use!
PROSSocial Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth.
CONSNo major dislikes. Always love to see more features added!
Reason for choosing SocialClimb
OrthoForum recommended, cost and ease of implementation and integration
Vendor Response
Thank you for your review! We are so glad your experience has been great!
Replied September 2022
Lori
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
We only scratch the surface
I don't use it half to its advantage and I think it's because I don't hear from the organization that often. I usually don't have a problem with this but maybe I could a tiny drop more follow up.
PROSThe software is broad and we liked how easily it integrated with our EMR, which is not an easy one. We barely scratch the surface of all of its features - we use it for review generation and to capture feedback to improve our search results positioning and encourage potential patients to call us. We don't use any other features and feel this is worth the money.
CONSI haven't delved deeply enough into the product to know what I like least. This works the way we need it to.
Reason for choosing SocialClimb
pricing, product offered what we needed without too much extra...
Vendor Response
Thank you for leaving a review! We would love to help you use SocialClimb to its full capacity. Please reach out to marketing@socialclimb.com to schedule a time to chat.
Replied September 2022
Allison
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Making connections with patients
The ease of use, and the use of reviews to help with marketing and creating new patients
CONSAbility to not send reviews to specific event types for patient appointments.
Vendor Response
Thank you so much for your kind words and awarding us a five-star review, Allison! SocialClimb is committed to enhancing healthcare marketing, and we're happy to hear that you've had a positive experience. Our team is also committed to continuous improvement, so we appreciate your feedback and guidance. Stay tuned for future improvements! Thank you again for the opportunity to serve you.
Replied April 2024
Sotheary
Health, Wellness and Fitness, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
FUNCTIONALITY
3
Reviewed September 2022
Switching to different reviews & rep platform
Was not engaging enough to use Social Climb as a dashboard- managed reviews directly on original platforms instead.
PROSGets the job done when it works. Writing more to meet character requirement in this section.
CONSOur field guys were having a lot of issues with using social climb, often times it not working right in front of the customer. They eventually didn't feel like trying to use it because it wouldn't work half the time. Social Climb is also a lot of money every month. ($1,000/mo) We're switching to a platform that offers the reviews & reputation, social media management, email, chat, and more for the same price.
Vendor Response
Thank you for your review. We are sorry your experience with the SocialClimb platform was not a success. Please reach out to marketing@socialclimb.com to discuss your experience further.
Replied September 2022
Ashley
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Company
I have been pleased with every aspect of SocialClimb. From beginning phases of meeting with this company to daily use. I am very thankful we have this aspect in our clinic now.
PROSIntegration was easy and quick! The Dashboard was so easy to learn. Our representative, [SENSITIVE CONTENT], is easy to work with and quick to help
CONSI really do not have any complaints. We have been with SocialClimb several months now and so far we haven't had any issues.
Reason for choosing SocialClimb
Just overall, I felt SocialClimb offered more of what we needed. We also liked that the provider report cards were not automatically sent to the providers.
Reasons for switching to SocialClimb
PatientPop overpromised and underdelivered
Vendor Response
Thank you for your review! We are so pleased we have met your expectations. We would love to talk with you about your satisfaction and quote-worthy review! Please reach out to us at marketing@socialclimb.com.
Replied September 2022
Cody
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
REAL results and outstanding customer support
I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.
PROSFrequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.
CONSThere's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.
Bob
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Fantastic tool for assisting in our Customer Reviews
It's been great. We certainly know that reviews are a lifeblood of a service company and our partnership with Social Climb has been a strong reason why we get so many.
PROSI love that this software provides an easy method for our technicians to request and obtain real time reviews on relevant platforms. This is invaluable in assisting in ensuring we have current, honest, and numerable reviews for potential customers to see. We are also able to quickly deal with any critical reviews quickly in order to maintain the highest customer satisfaction possible.
CONSIt's not often, but there are times when our reviews are simply difficult to tell who sends them. Many of our customer simply reply with their reviews to the Social Climb SMS, not ending up within sight of others.
Vendor Response
Thank you for your review!
Replied September 2022
Alexander
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Improve Your Online Reputation with SocialClimb
Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.
PROSI like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.
CONSThere were no obvious drawbacks to using this software.
Jennifer
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Social media acceleration!
Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.
CONSThey have a little more development to do for analytics but overall, we are very happy!
Kaylin
Hospital & Health Care, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2024
Very user friendly reputation manangement
Reports, ease of use, ability to do it all from social climb account
CONSNot being able to respond to social climb reviews, and infrequent reviews on platforms other than google
Vendor Response
Thank you so much for your review, Kaylin! We're honored to have the opportunity to serve you, and grateful for the chance to learn how we can improve. Feedback like yours motivates us to continually enhance the SocialClimb platform. Stay tuned for updates! Thank you again for your support and for being part of our community.
Replied April 2024
Jessica
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
SocialClimb, Perfect Match of Technology and Healthcare
From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next.
PROSWhile there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant.
CONSTruthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs.
Reason for choosing SocialClimb
One, the sales team appealed to my needs and listened to what I had to say. I talked with someone knowledgeable about the product and SocialClimb had more to offer (additional services) outside of just reputation management.
Vendor Response
Hi Jessica, thank you for taking the time to leave us such a kind and thoughtful review! We're so happy to hear that you've had a positive experience with SocialClimb, and your feedback is appreciated as we work to enhance our platform. We look forward to continually serving you as you achieve your marketing goals. Thank you for being part of the SocialClimb community!
Replied April 2024
Jennifer
Medical Practice, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
medical practice review
Happy with product and with the fact that they have survey tools which are critical to future endeavors for us.
PROSSocial climb is easy to use and provides real-time, relevant data that allows our practice to get first hand knowledge from patients about their experience with us to help us provide better results to them in the future.
CONSRemain challenged with some of the customer service in terms of assisting us with our performance. As a new client, we need more feedback to help drive our strategy. This has been somewhat missing for us.
Reasons for switching to SocialClimb
to get better online results in a more cost effective way
Vendor Response
Thank you for your review! We would love to offer feedback and guidance to help drive strategy. Please reach out to marketing@socialclimb.com
Replied September 2022
Greg
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Generates lots of quality reviews for medical practice
Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.
PROSIntegration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.
CONSBecause it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.
Lalana
Health, Wellness and Fitness, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
SocialClimb
We have noticed an immense increase in reviews on social media. Our Google reviews have been growing from almost none to multiple daily reviews, and our patients, like so many others, often look to Google reviews for assistance making a decision on choosing a facility. This has been very beneficial for our business.
PROSIt's great to finally have a software in which all of your reviews can be located in one place. The software is very user friendly for researching reviews, and breaking down which reviews were left for specific providers. It's a big plus to add the feature of receiving notifications of the reviews by email for ease in a quick look at recent comments. SocialClimb quickly responds to emails and phone messages left with any questions or issues, and always trying to find resolution.
CONSI have not used another software for reviews prior to SocialClimb to compare.
Reason for choosing SocialClimb
I wasn't involved in the initial decision of choosing SocialClimb, so I'm unaware of the answer to this question.
Vendor Response
Thank you for your review! We are so glad that you have found SocialClimb beneficial to your business.
Replied September 2022
Angie
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2022
Easy enough to use
It's been easy enough to use. I use it every other day to report 5-Star reviews for our Tech Excellence program. Other departments use to respond back to clients. It integrates well with our company web page!
PROSI like being able to choose various time parameters for my reports and the types of files you can use to download for data collection. It integrates well with our company web page!
CONSIt doesn't collect from all of the platforms our clients use for ratings.
Reasons for switching to SocialClimb
Easier to use on a daily basis. More options for data collection.
Vendor Response
Thank you for your review!
Replied September 2022
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Would Recommend to Colleagues!
The support staff are prompt. The usability of the review features is convenient if you are replying to reviews from multiple properties on one interface.
CONSI don't personally have any qualms about this platform.
Reason for choosing SocialClimb
We did a trial and decided to move forward.
Vendor Response
Thank you for your review! We're grateful for the opportunity to serve you, and are thrilled to hear that you've had a positive experience. Please don't hesitate to reach out if you have any questions or feedback. Thank you again for your support and for being part of our community.
Replied April 2024
Teri
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
An effective and versital tool that allows for meaningful feedback
The Social Climb team has welcomed HSNT as a customer and served us well long after implementation. We are thankful for the tremendous service level and customization.
PROSI appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider. It is important to our organization to have strong public feedback, but private survey responses as well.
CONSAt this time I don't have any suggestions. The product functions very well and is a good value.
Vendor Response
Thank you so much for your review!
Replied September 2022
Laurie
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Love Socialclimb for our practice!
Our overall experience with Social Climb has been great. We have been using this product for over 2 years now. We love the ease of keeping up with all comments through Social Media on one platform.
PROSThis easy to use software is wonderful to keep on top of our Social Media Reviews.
CONSI really do not have anything negative to say about Social Climb
Reason for choosing SocialClimb
Our Corporate office chose Social Climb for all of our offices.
Vendor Response
Thank you for your review! We are so glad you have enjoyed our features.
Replied September 2022
Nicole
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Phenomenal product
Easy to use, very intuitive. The analytics and data that is provided from the software really helps guide your marketing path.
CONSThere isn’t a negative thing about this product. Integration was easy, navigation through the system is very easy.
Vendor Response
Thank you for your review! We are so happy you love our platform as much as we do. We would love to talk with you about your satisfaction and awesome, quote-worthy review! Please reach out to us at marketing@socialclimb.com.
Replied September 2022
Denise
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2022
Social Climb
Claims that they will get 10 new patients per month per provider, but there is not way to track this....
PROSIncreased patient feedback and patient interaction
CONSThe link takes patients to a weird place in facebook and it is not clear how they leave a review. It does not let you just make notes on a review for your own purpose. There is no way to change a patient review - have had patients leave low stars in error and we cannot help them fix it.
Reason for choosing SocialClimb
executive decision
Reasons for switching to SocialClimb
explore new options
Vendor Response
Thank you for your review! We are so glad that you have experienced increased patient feedback and patient interaction with our platform. We would love to chat about how we can track 10 new patients per month per provider for you. Please reach out to marketing@socialclimb.com.
Replied September 2022
Scott
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
This Is The Title Of My Review
easy to use, graphic interface, controls google my business so no need to go there. Quick response from the site. Adequate customer service.
CONSlack of integration with our version of the EHR (hosted and unable to add software to server) Its kind of an us problem
Reason for choosing SocialClimb
reviews were not public
Vendor Response
Thank you for your review! We are so glad you have enjoyed our features.
Replied September 2022
Sara
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Impactful Review Generation
Customer service and technical support has been excellent.
PROSThe platform has done an excellent job generating patient reviews for our practice. Prior to requesting reviews through social climb, we were mostly getting dissatisfied patients leaving reviews on Google. We knew most patients were actually very satisfied with the care we provide and invitations to review have confirmed that. We have improved our Google star rating by 2.25+ points at our five locations in about 6 months.
CONSI don't have any complaints to offer. The dashboard is great and easy to navigate.
Vendor Response
Thank you for your review! We are so glad you have seen improvement in your ratings!
Replied September 2022
Blair
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Innovative and ever-evolving solutions for reveiws and patient centered data.
Excellent customer service combined innovate product evolution make them an ideal partner for us.
PROSIt's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.
CONSCandidly, very little not like. If I had any feedback, it'd improved reporting capability, which is good now, but could always improve.
Troy
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Manage your online reputation
Excellent customer support and product
PROSSocial Climb is best in class for physicians wanting to monitor their online reputation. They give you the tools to do the job and improve your online reputation.
CONSI have used other similar products and these guys do it all corretly
Reasons for switching to SocialClimb
More robust product
Vendor Response
Thank you for your review!
Replied September 2022
Amy
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great product
We have gained a lot more views on popular review sites
PROSMy providers love getting honest feedback.
CONSThe price the a lot more expensive than our previous software...but it does more.
Reasons for switching to SocialClimb
TO get more reviews online
Vendor Response
Thank you for your review! We are so glad you have enjoyed getting honest feedback.
Replied September 2022