Auto/Mate

RATING:

3.3

(59)

About Auto/Mate

Auto/Mate is a dealer management system designed to help large and small dealers improve existing processes and provide customers with a quick and clear buying experience. Key features include vehicle merchandising, accounting, service merchandising, parts management, and reporting. Teams using Auto/Mate can update and maintain their vehicle inventory and view vehicle information with the ability to sort and filter details according to requirements. The built-in accounting system enables managers to streamline workflows, improve communication across departments, and gain control over accounting operations. Additionally, the reporting engine allows users to track various items, including negative parts on hand, inventory, sales, trends, profit, expenses, and G/Ls. Au...
Auto/Mate service system
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Auto/Mate Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3

Value for money

3

Functionality

3.5

Most Helpful Reviews for Auto/Mate

1 - 5 of 59 Reviews

User Profile

Geoffrey

Verified reviewer

Automotive, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Excellent tool

Auto-Mate is an automation software of robotic processes through the RPA and BPA platform in order to automate business workflow in a comprehensive manner, it is a center for the perfection of automation to collect people, processes and technology Needed to increase the benefits of the business. automation. It is an easy-to-use tool that provides support when you need it. The Android version contains predetermined elections for beginner users, since as a tool it has a potential to save work time and recoil.

PROS

I like Auto/Mate, since it is a strategy of automation of companies with flexibility of the critical processes of a company to maximize efficiency in the organization.

CONS

I do not like Auto/Mate, because it's a bit complex, because it's free, it does not have a lot of integration of applications and can access another after culminating one, it's a bit old, but it works.

Gavin

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

The Best Automotive CRM, Period.

My overall experience has been extremely positive! DealerSocket is our dealership's go-to software for nearly everything, and each of our reps spend at least 6+ hours every day in it with very little complaints. We love DealerSocket!

PROS

DealerSocket has outdone itself with their fully-loaded CRM. It's simple enough that non-users can jump right in and feel like they know what they're doing, but it's incredibly rich in features that it would take month to learn how to utilize all of them.

CONS

Some features crash or don't work quite often, but it usually doesn't detract from the overall experience because support has been helpful whenever we call them.

Reason for choosing Auto/Mate

DealerSocket was more intuitive and was seen as an overall better value than Dealertrack.

Cody

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

AUTO/MATE IS A NIGHTMARE.

Very unhappy. Wish my company never signed the contract.

PROS

The only positive to auto/mate is is at 6:00pm I get to shut it down and not have to worry about it till the next morning.

CONS

Everything, website feed integration is a nightmare, cannot print certain forms CDK can. Its just a way inferior product o CDK.

Reasons for switching to Auto/Mate

Pressure from people who didnt know how to use CDK.

Allison

Verified reviewer

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Best Website & Inventory Platforms

Overall, this company is not one to take lightly. These guys are constantly coming out with bigger and better things while also keeping their support team top notch. There is not much more you can ask for from a consumer standpoint.

PROS

I have used many different inventory and website platforms, and Dealersocket is at the top of the competitors in both areas. This company is so innovative and constantly working to better the products they have to offer. Not to mention the support for all of the different products is the best I have ever experienced. There is no such thing as opening a case and waiting a week until you have to reach back out again and remind them about it. Everything has either gotten taken care of that same day or as fast as they possibly can. When it is not completed that same day, the support rep reaches out to me to update me on the status. That is very rare in this industry and is like a breathe of fresh air!

CONS

The only complaints I have are the capabilities of the website software and what is able to be changed and created by the dealer. I am very technologically inclined and have many ideas and projects for my websites and I have yet to find a provider that can keep up with my ideas and demands, but DealerSocket comes the closest and will always work with me on an idea and they will try to turn it into a reality for me.

Jack

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed July 2018

Dealersocket is one of the better automotive vendor companies

Ease of moving inventory between digital retailing platforms. Appraising cars was as simple as a few clicks.

PROS

Dealersocket offers multiple software packages, from inventory control, used car appraisal to website hosting. This bundling allows for ease of use.

CONS

Customer support is difficult to reach. They have several barriers in place to actually reach a real person. The customer service agent is not always very understanding of an issue, and this can cost alot of money.