About The Consignment Shop

The Consignment Shop by SBS Solutions is a hybrid consignment management solution that caters to small and midsize consignment businesses across various industries like jewelry, furniture, books, apparel and more. The solution offers a suite of tools that includes point of sale, e-commerce, inventory, and customer management.

One of the features offered in The Consignment Shop’s solution suite is the ability to integrate with a store's website in real time, allowing for inventory to be listed, tracked and sold both on the web and in the brick and mortar store. The web store can be customized and payment can be made through different platforms like PayPal and Google.

The solution supports both on-premise and cloud-based deployment and can be used...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

25 Reviews of The Consignment Shop

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

May 2019

sue from Seconds Count!

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Seconds Count! review of SBS solutions

Initially I had many problems networking several computers to use this program. SBS support worked with us for a long time until we realized the problems were with our computer hardware specialist. After changing to a different specialist, the program has been working very well for us. This program makes our sales much faster and provides reliable record keeping. Support is always available to help us when questions arise.

Pros

The software is reasonably priced, user friendly and has very responsive customer service.

Cons

Lack of adequate training when initially started used the software.

Reasons for Choosing The Consignment Shop

Price, user friendly, support/customer service

May 2019

Lou from Deja Vu Furniture and Accessories

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Excellent value!

The Consignment Shop has been one of the best things I have done for myself and my business. I wonder how I ever completed my job before I got this program.

Pros

I love that this program takes care of the majority of my book work. The staff is wonderful and always helps me when I call.

Cons

I wish there was a class I could sign up for so I could take advantage of all it has to offer.

Response from SBSSolutions

Replied May 2019

Lou, Please give us a call and we can schedule a training class for you or I will contact you if I don't hear back from you. SBS Solutions Support Team

April 2019

Melanie from Gadsden Arts, Inc.

Company Size: 2-10 employees

Industry: Museums and Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2019

Museum Shop Consignment

This is so much better than the system we had before. For the price, it's a good program. However, it's not the most user-friendly program, and is not very customizable.

Pros

- email reports to consignors - commission tracking and payouts - gift card feature - having an integrated POS with consignment database is much more efficient than former systems (i.e. better than an Excel spreadsheet and hand-written receipts) - good price

Cons

- unable to customize our own reports (particularly when fields are cut off because text is longer than what is visible) - limited functionality (only can see one view at a time) - biggest problem: difficult to locate sold items in multiples (because it internally assigns a new number for multi-item transactions, making it difficult for consignors to know what item sold) - training was insufficient, and at time of purchase there was no manual, and manual is still not well organized (no page numbers), and does not provide enough information on what each function in the program means. - printer runs off generic printer drivers as is not compatible with Windows 10, so provided receipt printer has issues (our receipts always print about 8 inches of extra blank space wasting precious resources; tech support unable to resolve) - unable to switch label sizes at will (i.e. can only print one barcode size at a time, difficult to set up each barcode label)

Response from SBSSolutions

Replied May 2019

There are over a hundred reports available in the system that were designed with input from store owners which covers all sales, consignor and customer activity. We continually add new reports as requested and tweak existing reports as needed. The multi-item feature in our system is intended to be used for large quantities of identical store owned items, typically not consigned items. We offer free training for the first 90 days after purchase. A refresher training class is available upon request. Documentation is built into software. You can click a button and immediately get information that answers questions about how to use the screen you are on. There is a ?How do I? document that answers questions on the use of the software. The generic text driver is a feature of all Windows Operating Systems including Windows 10 and works with all compatible receipt printers. As for bar code labels, we do support multiple formats and you can switch between formats at will.

September 2020

Hope from The Wardrobe Exchange

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Auto Markdown Ease

As I have stated, the automatic markdown schedule eliminates the need for more employees and reassures consignees of our efficiency.

Pros

Using this software for my consignment business makes the daily requirements flow easily. The feature that convinced me to buy this program was the automatic markdown schedule. I set up my preferred timeline for marking down merchandise in the Company Profile and this schedule prints on my tags; that feature allows my store to operate with fewer employees; generating more profit for me.

Cons

When I have questions about my specific program I would like to be able to type the question in an actual search bar and be guided to the answer. The current set-up requires that I read each commonly asked question until i find the one that closely matches my problem, I find that extremely inconvenient.

Reasons for Choosing The Consignment Shop

The representatives fielding our excessive amount of questions were superior in their knowledge of the product and demonstrated the same patience they continue to practice anytime I require assistance. Similar programs did not allow for quick and thorough learning.

May 2019

Jeanie from Mable Sophia Berg Flea Market

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

May 2019

The Consignment Shop by Jeanie T

It just makes the processes easier, so much better than doing it all manually.

Pros

There's really not to much that I don't like about it, Plus the customer support is fantastic & they never make one feel less than when a customer doesn't understand the workings of the program or some of the how to's.

Cons

Sometimes it has been difficult to navigate, but only because the user was not familiar with certain aspects.