All Fullbay Reviews
1-25 of 87 Reviews
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Stephen
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
The "Best" heavy duty repair shop software on the market.
The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"
CONSIf I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.
Susan
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Fullbay rocks
It has been a good software to keep track of the financials and the productivity of the company so far.
PROSI like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.
CONSUploading inventory can be a little chaotic but customer service has always been helpful when I have issues.
Reason for choosing Fullbay
Price and user friendly.
Reasons for switching to Fullbay
Fullbay had more features so we can track inventory and parts purchases.
Vendor Response
Susan, Thank you for this review! We are delighted to hear that Mikes Mobile Wrenches is using the QuickBooks integration. We built the software to simplify financials in the shop. Please do continue to reach out to customer support for any challenges you may have. We appreciate your business.
Replied August 2020
Ray
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2018
Fullbay Review
We have had the system for 3 months and I can't wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have...if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay.
PROSInvoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.
CONSCustomer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.
Vendor Response
Hello Ray. Thank you for taking the time to write this review. It is good to hear that Fullbay has helped Diesel Performance with invoicing. We are sorry that you are having challenges with our customer service. We are continually making improvements and we now have training videos and many other resources to help you and your team get trained. Have a great day!
Replied August 2019
Jaime
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Fullbay is great
It’s a great system and really puts the departments in tune to work together in accomplishing great customer service
PROSHas a lot of info that is useful and keeps you in check in all departments
CONSHas a lot of steps at first but results come later
Reason for choosing Fullbay
Better fit and the integration with other great sources
Reasons for switching to Fullbay
After reviewing it fit our business
Robert
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Fullbay
The ease of tracking calls and sending estimates and invoices to customers
PROSEase of creating Service orders and invoicing tickets
CONSSometimes finding vin# for Trailers after verifying they are right
Reasons for switching to Fullbay
Our Company a more up to date and paperless form of doing business with our customers
Vendor Response
Robert, thank you for taking the time to write a review for Fullbay. It is great to hear that you experience ease with creating service orders and invoicing tickets. We will continue to make improvements to the app. We appreciate Magnum's Inc and your business. Thank you!
Replied August 2020
Ken
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Product
We have experienced many benefits with using Fullbay. We have been able to capture inventory and accurately show usage. Keeping track of core returns is much easier. Knowing the exact amount owed on open invoices is clearly displayed. Being able to invoice our customers timely and know at what point of the repair process a unit is at without leaving the office is a huge benefit.
PROSThe system has allow our company to cut down on the timeframe of invoicing to our customers. It has also allowed us to be more efficient when ordering parts, by keeping the technicians working in their bays and not at the parts counter.
CONSI only wish for a little more editing options. We have had one issue with a counter sale that somehow did not get moved to Quickbooks, and payment was received. It left a balance on Quickbooks even though it showed to be exported, it was not.
Reasons for switching to Fullbay
Fullbay is 100% integrated compatible with Quickbooks. The switch was to cut down on time spent on invoicing/data entre and adding up mark-ups.
Mitchell
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Fullbay Review
We really like how much this software has streamlined our entire process. From taking the service order to invoicing, it is a smooth slowing system. It helps us track parts, technician time, etc.
PROSEase of invoice Reporting Tracking task and repairs Tracking cost
CONSNot very many cons. Sometimes it can be hard to navigate
Reason for choosing Fullbay
Fullbay offered more functions and better parts tracking.
Vendor Response
Thank you MItchell for writing this review. It is great to hear that Allen Truck Sales sees how easy invoice and repair tracking is in Fullbay! If you or your team ever need help or training navigating Fullbay, please don't hesitate to reach out via phone or email to our free, unlimited customer service.
Replied August 2020
Linda
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Business Management software for any size company
Full bay has saved us tens of thousands of dollars already. The reduction of data entry in accounting allowed us to consolidate two positions into one, freeing up an entire salary. The ability to catalogue and maintain an accurate inventory has allowed us to start implementing an inventory reduction strategy, and the ability for Customers to authorize estimates online, and view documents through their portal is amazing! Although we're still training our Customers to use these features, it will be a continual time saver as we continue to expand.
PROSFullbay has enabled our business to continue its double digit growth by managing our inventory, providing insight into Technician productivity and by reducing the manual entry of accounting and administration functions. We have been able to go paperless and live, while providing our Customers greater insight.
CONSI would like the ability to filter further with a number of reports, however, for the general user, the reporting is adequate.
Reason for choosing Fullbay
The response time and professionalism of my initial inquiry was impressive. I liked that they were open to feedback, I've made a number of enhancement requests, many which have been implemented already. They were very hands on, helpful and insightful into the requirements of our company. The program can grow as we do with little change to the fundamental operations which was attractive. It is handy that it is cloud based since we're a small company with limited servers. I'm extremely happy with this implementation.
Vendor Response
Linda, we appreciate you taking the time to write this review about Fullbay. We are so happy that Adrenaline Diesel is experiencing double digit growth, congratulations! We will pass on your suggestions to our development department and definitely appreciate your feedback. We want the reports to meet your needs. Have a great day!
Replied July 2019
Troy
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Game Changer
From the very first day Fullbay was very much interested in our success as a business and with the use of their software. Fullbay has always been extremely professional and prompt with our questions or needs. This partnership with them has helped push us to ever higher levels of service and excellence. I strongly believe we owe a lot of our growth to Fullbay. It frees us up to manage and service our fleet customers. From start to finish we are better, faster, and more accurate than we were before Fullbay.
PROSEase of use, portability, and professional appearance towards customers. So easy to train new users and I can work from anywhere I need to. Our customers love the way their invoices look and their access to their portal 24/7.
CONSI really have nothing that I do not like about Fullbay. We often perceive problems, but those are sorted out quickly by our support team. There are very frequent updates and changes that continually improve and polish the software.
Reasons for switching to Fullbay
It started with a long search for software to help automate invoicing. We were on average two weeks behind with 70% of our invoicing. Now we are invoicing in real time with 99% of our billing.
Vendor Response
Hello Troy. We appreciate this review and for giving us 5 stars in every area! We are happy to hear that training is going so well for you, and that your customers love the customer portal! We hope that helps keep customers returning to TDI. We will keep the updates coming, and we welcome you to keep the suggestions coming too! We will continue to earn your business. And, we will always be interested in your success! Have a great day, Troy!
Replied August 2019
Samuel
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Software that will get your company organized
Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to dig through physical papers to find a customer phone number, a bill, or an old service order. It lets our technicians work in the field and accurately record their work, time, and parts. We have become a favorite among our customers as well simply because of the organized, itemized invoices that are generated from the data you enter as you work through a job.
PROSFullbay works well for inventory keeping, handling and recording bills, generating invoices for customers, and generally building a custom database for your company. I joined stepped into using Fullbay after the company had been using it as a main system for around two years and was immediatly impressed by how large the database of customer info, units, and vendor info was. Because everything you put into the system gets remembered and organized, it becomes easy to run a search for a customer, trailer, truck, bill, or vendor and find the information you need.
CONSThe interface can be a little dry at first, lots of different menus, but they all hold some necessary function. Also you are dependent on internet connection. While this works well when you have access to an internet connection all the time and the cloud functionality is very useful for tracking everything in real time, if you don't have a fast or reliable connection you could be refreshing the browser app multiple times to get it to load. A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.
Vendor Response
Samuel, Thank you for taking the time to post this review. It is great that Integrity Fleet Services is using Fullbay to store your customer's information. Fullbay will definitely keep your shop organized! We agree, lack of internet can cause frustration.
Replied August 2020
Chad
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great
Very great after learning the in and outs
PROSInstant billing, parts accountability, customer portal
CONSDealing with the return and vendors parts
Reason for choosing Fullbay
more for the heavy duty application and customer service
Vendor Response
Chad, thank you for writing this review. We are glad that Fullbay is helping Papas Truck and Trailer Repair with billing, parts, and customers! We understand that dealing with returns and vendor parts can be a hassle. If you have any suggestions of changes we can make to Fullbay to ease that process in your shop, we would love to hear your thoughts.
Replied August 2019
Joshua
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Fullbay review
REALLY SURPRISE ON OVERALL DIFFERNT ON INVOICES
PROSWAY IT BUILD THE WORK ORDER,AND ITS PRICING ON INVOICE.
CONSHAVE SEEN NOTHING YET. LIKE OVERALL.WORK GREAT WITH MY CELL PHONE.TABLET OK TOO.
Reason for choosing Fullbay
BETTER BILLING ,HISTORY
Reasons for switching to Fullbay
QUICKBOOKS,WHICH I STILL USE WITH FULLBAY.
Vendor Response
Joshua, Thank you for this review! It sounds like Fullbay is working great for you. We agree, the work order process and invoicing are awesome. Thank you for your business. And feel free to reach out to us anytime if you need support or have enhancement requests.
Replied August 2020
Ben
Machinery, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great software that makes my job easier.
The experience has been great. When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.
PROSI like the fact that it tracks all of your customers repairs and maintenance. Easy to track invoices that have been paid or not. The biggest thing for me is that Fullbay is geared toward the heavy duty diesel industry. When I first started this business I spent a ton of time trying different software and none of them added up to what I was used to at the dealerships and then I seen Fullbay pop up on one of my searches and I couldn't give them my money fast enough. I will continue using this software and would highly recommend it to any business big or small.
CONSI do not have any complaints about this software.
Reason for choosing Fullbay
It was geared towards the heavy duty industry and there was nothing like it to compare it to.
Vendor Response
Ben, thank you for leaving this review about Fullbay. We are delighted to know this was the solution you were looking for, and especially that you have received great support when you call in. That is wonderful. Thank you for your business!
Replied February 2021
Marc
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy to use and understand
Fullbay has helped simplify our shop processes and made us more efficient. I really can't believe the ease of use. We really haven't even scratched the surface of what this program can do for our shop and customers.
PROSFullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base. Customer and tech support are very responsive.
CONSThere really isn't a down side. They are constantly upgrading their features.
Reasons for switching to Fullbay
Ease of use and customer portal.
Eddie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Increased Our Shop Efficiency 30%
This was our first venture going paperless in the shop. It was so streamlined that we were up and running very quickly. I would have made the switch sooner if I knew it was going to go so smoothly. Efficiency increased 30% and it continues to improve. We found that the built in timeline created a simplified shop flow, which in turn, created efficiency between the front, the back and mobile. Another huge plus, is that my customers love their "customer portal," which is where the technology is going. Thank you Fullbay!
CONSThis software needs a fleet summary cost/job report that we can supply to our large fleet customers. I use these fleet reports for billing out fleets that we work on daily with one single invoice on top of the report. I have to continue to use my old software currently to achieve this with my largest fleet.
Vendor Response
Hi Eddie! It is always a pleasure to hear from you. Thank you for this review. That is amazing that Fullbay helped you increase your shop efficiency by 30%. We also appreciate your feedback. We will pass your suggestions on to our development team. Looking forward to connecting at a show soon!
Replied August 2019
Aaron
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Great investment
Very happy with the software and the team that is behind it.
PROSIt offers a lot of features, more than we use, so we have room to grow. Constantly making improvements and upgrades as the needs arise. Tech support is great!! I can't stress this enough. They answer every time we call, they are based in the USA, easy to communicate with, pleasant and are knowledgeable of the software.
CONSReporting function could use so work. We are use to QuickBooks reporting so Fullbay seems limited in that regard. Parts and inventory takes to long to load up each time to access those functions.
Reason for choosing Fullbay
sales team was professional and knowledgeable. Delivered on everything the said they would.
Austin
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Fullbay Experience
I like that is is cloud based and can be brought up on any computer, tablet or phone. It is user friendly and easy for our techs to pick up and understand.
CONSFrom time to time we will find minor bugs but nothing that we find to annoying.
Reasons for switching to Fullbay
it was not user friendly and would not produce decent financial reports.
Vendor Response
Austin: We appreciate your kind review about Fullbay! We are glad to hear we have helped make your techs' jobs easier and that they were able to learn the software quickly. Thank you for your business, and we enjoy having you as our customer!
Replied July 2022
JAMES
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Maintenance
We are able to track efficiently levels to improve not only the customers time in the shop but also our techs
PROSTracking maintenance is a breeze as long as you have it set up to track. Always updating to improve not only their software but also shops business by pairing with fleetnet and other companies.
CONSI dont like that i can not classify the counter sales to a specific class. As a fleet owned shop doing work on our on trucks i cant take anything from inventory to that truck unless i set up a service order.
Vendor Response
James, thank you for this review of Fullbay! We are happy that you find tracking maintenance a breeze. We will continue to make improvements to the app, thank you for the feedback and for your business.
Replied August 2020
Taryn
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Where were we without Fullbay?
Fullbay has helped with inventory management, time management, and efficiency in our shop.
PROSThe ease of use. My customers can see the progress of their unit, my techs can look at repair orders and type up their notes from any device and anywhere, I can monitor what is happening without having to be in the shop every minute of the day. It makes my life easier.
CONSSometimes the updates, do not really help or make changes that benefit my business.
Andrew
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Fullbay review
I like that it is intuitive in the set-up and use.
CONSThe search features are limited. I would like to be able to search all repairs for a unit, not just the 1st one on each SO.
Vendor Response
Thank you for writing this review, Andrew. Our team is happy to hear that the set-up and use of Fullbay is intuitive! We will pass along to our development team that you would like to see improvements with the search features. We intent to continue to earn business from Integrity Fleet Services. Have a great day!
Replied August 2019
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Fullbay is great software
Ease of data input, tracking of calls,
CONSunable to track storage of vehicles on rotation calls.
Reasons for switching to Fullbay
Company implemented it
Vendor Response
Thank you for posting this review. We are glad that data input and call tracking is easy for your shop. We will pass on your feedback to our development team!
Replied August 2019
MICHAEL
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Premier Service Center
Its a great software for the most part. I have use multiple software's and this one seems to preform as expected.
PROSThe parts requesting from the shop technicians to the parts and service support departments.
CONSHow slow the receiving of larger parts orders. The return procedure of new and used parts.
Vendor Response
Hello Michael, thank you for taking the time to write this review. We always appreciate feedback. We are glad to hear that the parts request is working well for you. And, we will definitely pass the feedback along to our development team about the speed on large orders. We are committed to your success. Thank you!
Replied February 2021
Fred
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Overall excellent
Migration was uneventful- startup was pretty smooth-uncovered issues have been eliminated and enhancements have been added.
PROSLeading edge-incorporates current technologies Productive- Techs are more aware since they are tracking productivity Powerful-Allows instantaneous invoicing and generates lots of metrics Evolving- enhancements are generated routinely Well supported- CRM is alive and well
Vendor Response
Thank you Fred! We appreciate your feedback and look forward to delivering even better functionality and ease of use.
Replied January 2018
Matt
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
fullbay
the ease of use and function, It just makes sense and flows really nice
CONSthat it does not work with Sage and there is not more limited to techs
Vendor Response
Thank you Matt, for submitting this review. We are happy to hear that Fullbay's flow works nicely for Plett Truck Repair. Have a great day, we hope to continue to earn your business!
Replied August 2019
Kyle
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Fullbay
The feature I admire most about Fullbay is how fast it makes the shop flow.
CONSI feel the parts side of fullbay is too complex to the point of slowing down work.
Vendor Response
Hello Kyle, thank you for reviewing Fullbay. We love hearing that the software helps with your work flow! We definitely understand that it may be complex. We want everyone who uses Fullbay at On-Site Fleet Services to knowhow to use the Fullbay app. Please use our free, unlimited support as much as you'd like till all are proficient. Have a great day!
Replied August 2019