IndicaOnline Dispensary Software

Bitter/Sweet POS

Overall great POS, I have very high hopes for it. Customer service and glitches can be turned around, very excited to see what improvements are made in those areas.

Pros

This POS is very easy to use, and teach employees how to use as well. Also the features are really awesome and useful. Makes it very easy for the business owner to keep track of everything and run the business smoothly.

Cons

Now those awesome features, come with a price. They can be very glitchy sometimes and cause A LOT of problems. When you try to contact customer service to help with the problem, even they can’t figure it out. Leaving it unresolved for extended periods of time until they get around to correcting the glitch. Makes it very frustrating for the business owner and hard to run the business.

Overall good experience with some hiccups.

Pros

1. Clean simple interface this is usually user friendly.
2. Great to be able to see patient history and notes.

Cons

1. Shutting down service when credit is available/ credit card on file.
2. Subtotal number does not change with applied discount.
3. Two piece price deal causes the 5 piece price to be under.
4. Unable to search keywords unless they are in the exact order.
5. Strain type does not appear when you go back to edit a product.
6. Customer service line often does not get answered.
7. In patient history a discount is not shown and we are forced to do calculation.

Software is good but would love to have better customer service response times.

Customer Service response times and work hours do not work for us. We need better access to customer support for issues with indicia. Feels like they are never around or take too long to respond to issues.

Pros

I like the potify integration but it's not easy to make edits to potify when you cant login. I love the reports and how everything works.

Cons

I would like for the weedmaps integration to be smoother and that we could get edit potify easier. Some of the delivery orders could use more info like phone numbers and other comments to show up to be clearer too.

I have worked with this software and loved it so much I brought it into another dispensary!

Very professional, great idea!

Pros

Easy to use. Easy to see numbers. A great way to keep track of everything. I can use it from y laptop when I'm Home, and keep an eye on the shops overall sales etc.

Cons

Some glitches here and there but overall really good! Sometimes, I would go and transfer 20 pieces to another product, but then it disappeared. But it later showed up the next day.

Great service easy to learn

We used another service that was more expensive in past but indica online far surpasses capabilities of previous pos system

Pros

Very easy to learn and customer service is excellant when we had issues pot questions System also has lots of features that are easy to learn

Cons

I have not used all the various features ( regarding CA excise taxes) until we obtain licensing in CA

Direct contact with programmers, tech support are the best

All the support staff has a can-do attitude that makes it easy to do business. Many times I have called and my requests ended up in software updates.

Pros

This software is the best and the most affordable in the industry of cannabis track & trace. I have used many platforms and nothing comes close to ease of use, transparency & compliance.

Cons

Drivers need a 2nd phone to handle delivery on separate shelves. Unlimited Text messaging sms should be included with platinum package as other metrc softwares are now including.

An easy POS. Stoner proof!

Pros

It is so easy to enter in inventory for this pos. We dealt with a few other ones before. They were not industry specific. This pos is tailored and very on point.

Cons

This pos is wi-fi based, so if you are not connected to the internet... you cannot take transactions. Would be nice as well to have an auto vendor system, when a product gets low, an alert to let you know.

Indica is industry specific and offer a lot more than just a pos

Pros

Love how you can track your sales and see trends. Easy to input inventory and track expenses. Love that you can access anywhere.

Cons

Needs to be more specific when pulling reporting. Kind of limited with certain features. Would like to see more options for accounts as well, for times when theres any errors etc.

Upbeat experience

Overall performance of "software" is higher than middle-of-the-road. A few shortcuts, (i.e. email contacts protected) and fan based email! Otherwise a very structured and informative value for the money.

Pros

Rich, green and leafy in appearance.
A definite mello buzz that takes the pain away.
I Recommend it to anyone that needs relief from cancer, neuropathy, shingles and back pain.
I am no doctor but I know a few, and it does my heart good to know there's good indicaonline to help with these ailments. Thank you.

Cons

Well, the price of course! How many times have we all bought something that we felt was overpriced? I know I have. I think continued customers (regulars) should be discounted after their 5th buy! 25% off.
After their 10th buy! 35% off
This should go up to 50% off for 100 buys and over. Keeps'em coming back.

Platform that is in the beginning phase of development

Pros

Inventory list is easily accessible. Entering new product is easy. Order entry is relatively easy.

Cons

No CRM, indica online does not sync to weedmaps for vendor verified products. do not have the ability to sync inventory for all offices for weedmaps multiple profiles. This would be acocmplished using the same API key for each offcie you want to have the same inventory We are a delivery service. We have one location for all inventory.

A much more inclusive functionality than we were expecting. Wonderful as a POS.

Pros

We really enjoy the usability of the site and how it can can encompass every stage of the process. As a POS system for the cannabis industry, it really allows a lot of capabilities.

Cons

That it is ONLY a POS system. It works for inventory management, but since we are a microbusiness, I wish there was an extension to the software that would allow us to have multiple uses for manufactuing, distribution, and retail.

Budshub Benefits

Pros

Great design, innovative software, great client services, very informative and useful when dealing with patients, blacklist option (have not needed to use it, just like the option of being there)

Cons

Client dashboard could be more visually engaging. But I haven't upgraded tier yet, so there could be cons down the line, but I highly doubt that

Great for deliveries

Customer service is prompt and to tier.

Pros

Built for deliveries. Dispatcher mode is a game changer. Online store works great once you set it up properly. Prompt customer service.

Cons

Needs more computer functionality. Ability to edit orders ECT. Are iPad exclusive. Ready for orders to get suck on mobile registers. Mobile revised could be more stable

Clunky and slow

Pros

Many features tailored to the cannabis industry. Helps us keep on track of inventory and links profiles with purchases.

Cons

Not very intuitive and clunky since its web based it loads even on very fast internet connections. Takes forever to update inventory with many steps in between.

Great Software for Dispensary model

Great product along with great service.

Pros

Indica Online is a great software for any dispensary. It is very easy to train staff with and great for tracking every product instore.

Cons

The glitches when switching screens is extremely annoying when it jumps back every time and is something that should be fixed immediately.

Great software!

Pros

Easy to use and if you need any type of technical support they are easy to get on the phone. Great customer service.

Cons

There have been a few issues or more like glitches but they were taken care of eventually and so far so good.

unsatisfied

Pros

it is industry specific and i did use and loved there app.

Cons

glitches cost me revenues and customers. some glitches were never resolved. trying to get ahold of customer service s always difficult. had to hound them for resolution of inquiries.

Areas of improvements

Appreciate the extended hours for support.

Pros

The value of the software was important to us and price matching for the label maker was greatly appreciated.

Cons

Support does not reply back to emails once you submit a case ticket. When calling in, the noise background is distracting and the lack of reps to answer the calls.