All IQware Reviews
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Lauren
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
IQware is Great for Front Desk Management
I have had no problems with this software. The staff working the front desk seem to be able to use it with ease, and it organizes our day so we are fully aware of who is coming and going at the property.
PROSI liked the reports, night audit, and the way it displayed arrivals and departures. The software is fairly easy to use once you get the hang of it.
CONSThe hardest thing to get right is when we have to adjust the rates for some reason. If we have to issue a refund or discount, it can get tricky. There is always a way to get it to work though, you just have to manually calculate it and enter it in.
Jacob
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Great Product and Value
I have been a customer a long time and I think IQWare provides a great overall value and product.
PROSIQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.
CONSFrom time to time it take a considerable amount of time to fix issues with Support.
Will
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2019
Strongly recommend you do not use this product
We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again.
PROSI don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor.
CONSCustomer support will ignore you completely.
Mike
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
IQWare runs our entire operation
We use IQWare to run our entire resort operation. Reservations, inventory, homeowner management, work orders and everything in between.
PROSEasy to input reservations and get correct pricing. Back end of software is good for homeowner invoicing and commission paying.
CONSMost of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased.
David
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
Multi property user
Complex enough to handle our needs of multi property portfolio
CONSSupport resolution takes longer than expected.
Reasons for switching to IQware
Prior PMS is a smaller company with limited resources, needed more in today's market.
Rob
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
DO NOT WASTE YOUR TIME ON THIS PRODUCT!
Ease of use, cost, and familiarity with the product.
CONSlet me start by saying I have used this software for over 10 years and its just gone straight down hill. Support is as dreadful as stated. Stats are off like other reviews have stated, they cant figure out how to fix them. When they tell you its been escalated to R&D you can pretty much guarantee that you will never hear from anyone again. We have been sending emails and contacting every member of their team right on down the line and no body responds. They are extremely unprofessional. Do yourself a favor and move on.
Dr. Michael
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2018
Poor support and response time. Releases untested updates. Does not have 24 Tech support.
The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports.
CONSEase of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues.
Leanna
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2017
Once you learned how to use it. Iqware was great!
Very few.
PROSIt was a lot more updated than our last system. Certain functions were a lot easier to use like posting checks for payments.
CONSRefunding guests and finding authorizations was one of the hardest problems I had with IQ. It also ran slow a lot.
Erin
Computer Software, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed October 2018
Simplistic PMS system
It was very simplistic and didn't have a ton of features.
CONSIt didn't have a professional look to it. It seemed kind of cheap.
Carlos
Maritime, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed July 2019
Very user friendly
The ease of use and reports layout made a positive change to the end of the month financial reviews.
CONSStill having issues sending confirmations tu customers.
Reason for choosing IQware
IQWare fit much better with our hotel size